Hi, I am returning two separate parcels via Hermes Parcel shop in the same return trans...

GetHuman-harkins_'s customer service issue with Amazon.com (UK) from August 2018

Help with my Amazon.com (UK) issue
The issue in GetHuman-harkins_'s own words
Hi, I am returning two separate parcels via Hermes Parcel shop in the same return transaction. Do I print the label out twice or do I sellotape the two parcels together? Thanks, Maureen.
GetHuman-harkins_ did not yet indicate what Amazon.com (UK) should do to make this right.
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How GetHuman-harkins_ fixed the problem
After checking with the lady on the counter at the local myHermes parcelshop, I was told that the items would have to be in the same box*parcel. Since I did not have a box big enough on this occasion, I backtracked and returned the items singly.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-harkins_
Aug 30th, 2018 - a yr ago
I have an issue with Amazon.com (UK) too
Fixed
GetHuman-harkins_ shared how to fix
Seen by 4 customers so far
Similar issue to 1254 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account
Timeline
GetHuman-harkins_ started working on this issue
Aug 30th, 2018 7:32pm
GetHuman-harkins_ confirmed the issue is fixed. Hooray!
Aug 30th, 2018 7:50pm