I am having problem with my all-in-one computer.*Although it has Windows ** installed i...

GetHuman3501072's Return an Order issue with Amazon UK from August 2019

Help with my Amazon UK issue
The issue in GetHuman3501072's own words
I am having problem with my all-in-one computer.*Although it has Windows ** installed it is overwritten on Windows * the originally installed Operating System.*It is very slow and cannot cope properly with Windows ** as I believe that the CPU is OK for Windows * but is not powerful enough for Windows **.*I have contacted HP Help line and the CPU cannot be replaced as it is an integral part of the motherboard.*The computer was bought **th October, **** so is under guarantee.*The product is: HP **-c***na **-Inch All-in-One Desktop PC (Snow White) - (AMD Quad-Core E*-**** APU, * GB RAM, * TB HDD, AMD Radeon R* Graphics, Windows **)*Order Number is ***-*******-*******.*Please let me know the procedure for returning the computer as it is not fit for its purpose.*Thanks*Brian

GetHuman3501072 did not yet indicate what Amazon UK should do to make this right.

How GetHuman3501072 fixed the problem
Thanks - You have given me a refund for this product
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Amazon UK

Return an Order issue
Reported by GetHuman3501072
Aug 29th, 2019 - a year ago
Fixed
GetHuman3501072 shared how to fix
Seen by 5 customers so far
Similar issue to 21833 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account

Timeline

GetHuman3501072 started working on this issue
Aug 29th, 2019 11:47am
GetHuman3501072 confirmed the issue is fixed. Hooray!
Sep 2nd, 2019 8:01am