Hello. I ordered a wig from AliExpress almost two months ago. When i received the wig i...

GetHuman2072175's customer service issue with Aliexpress Service from January 2019

13 views
 | 
12445 similar
 | 
0 following
Help with my Aliexpress Service issue
First: share to improve GetHuman2072175's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2072175's next move: go to the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2072175 will want to follow the link below to head to their help center. We will check on GetHuman2072175 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2072175 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman2072175's own words
Hello. I ordered a wig from AliExpress almost two months ago. When i received the wig it was not the wig I initially ordered. The information card that came with it said if there were any issues or need for return to contact them within the first ** days of receiving the wig. The vendor is Maxglam. Over the next * weeks I was ignored, given the run around, and was finally told that I would hear from an Ali express representative to solve the matter. I never heard from anyone. A few days later I personally reached out to Ali express and asked how to resolve the issue and was told I’ve had the product longer than ** days and can no longer return it. I love ordering products off Ali express and have never had any issues with them until now. I don’t think it’s righr to be misled by a vendor or the entire brand. I had been trying to return the wig for weeks with little to no response from either party. I do not think I should be forced to keep and pay for an item I did not ask for. The Maxglam information card is misleading and they were very rude and unprofessional in how this was handled. I just want to be refunded and return the hair.
GetHuman2072175 did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman2072175 fixed the problem
We are waiting for GetHuman2072175 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Aliexpress Service's attention and get better help faster. Tap below to get started.
Having Aliexpress Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2072175 fixes it.
This email address isn't valid

Aliexpress Service

Customer service issue
Reported by GetHuman2072175
Jan 30th, 2019 - 6 mons ago
I have an issue with Aliexpress Service too
Not resolved
Seen by 13 customers so far
Similar issue to 12445 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2072175 started working on this issue
Jan 30th 2:53pm