Hello. I ordered a wig from AliExpress almost two months ago. When i received the wig i...
GetHuman2072175's customer service issue with Aliexpress Service from January 2019
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The issue in GetHuman2072175's own words
Hello. I ordered a wig from AliExpress almost two months ago. When i received the wig it was not the wig I initially ordered. The information card that came with it said if there were any issues or need for return to contact them within the first ** days of receiving the wig. The vendor is Maxglam. Over the next * weeks I was ignored, given the run around, and was finally told that I would hear from an Ali express representative to solve the matter. I never heard from anyone. A few days later I personally reached out to Ali express and asked how to resolve the issue and was told I’ve had the product longer than ** days and can no longer return it. I love ordering products off Ali express and have never had any issues with them until now. I don’t think it’s righr to be misled by a vendor or the entire brand. I had been trying to return the wig for weeks with little to no response from either party. I do not think I should be forced to keep and pay for an item I did not ask for. The Maxglam information card is misleading and they were very rude and unprofessional in how this was handled. I just want to be refunded and return the hair.
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