Hi, I bought from aliexpress on March **, **** a car radio, paid about ***.** with a...

GetHuman-nazzaren's customer service issue with Aliexpress Service from December 2018

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Hi, I bought from aliexpress on March **, **** a car radio, paid about ***.** with a *-year warranty, from the seller Dicola Store, order No. **************., choosing shipping from Germany. After a few months, the car radio has stopped issuing sound and contacting the seller, asking me to send the car radio back and that he would proceed to send another one back from Germany. Providing the address, I proceed to send the package, following the letter as he tells me including the directions to write (value of the **Usd package). The parcel is sent, September **, ****, and arrives in the city of destination, Shenzenh on **********, and since then remains still. Contact the Italian post office, which after a survey go back to the fact that the package is in storage and tell me to contact the seller and to call him at a number, *************, to agree on delivery. Contacted the recipient, tells me, after a few days, that the package is coming back, without telling me the reasons ... Now I wanted to understand if I can do something about it, also because surely I will have to pay additional costs when the package with the car radio defective I will come back. thank you
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Aliexpress Service

Customer service issue
Reported by GetHuman-nazzaren
Dec 8th, 2018 - 5 mons ago
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Dec 8th, 2018 5:04pm