AliExpress Customer Service

Contact AliExpress & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about AliExpress. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting AliExpress, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

AliExpress: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for AliExpress.
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Click below to show 1 more questions, answers, and complete guides to common AliExpress customer support problems.

Contacting AliExpress customer support

Below you can compare and contrast the 2 ways to contact AliExpress by looking at which ones are the fastest and which ones other customers recommend the most for solving AliExpress customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AliExpress across the following channels: Web, Chat.

Phone number / contactWaitVotes
Online Help at aliexpress.com
Customer Service
< 12 hrs360
Live Chat at aliexpress.com
Customer Service
8 mins345

Recent reasons customers contacted AliExpress:

Hallo, mein Konto wurde bei Aliexpress gesperrt? An wen kann ich mich wenden? Wie kann...
j ai un compte sur aliexpress mais je ne peut plus me connecter.*je tape mon num*ro de...
Bun* ziua. Am o comanda pe AliExpress care a dep**it termenul de livrare pe ** ianuarie...
******* *****. * ******** ******* *** *** ****** **** *******
Warte noch auf meine Bestellung*Stefanie Stahr, katharinenstra*e *,***** Berlin
Filing for Tax Exempt with AliExpress seems to be a lost cause.*I spend two hours with...
Guten Tag, ich bin Sabine D*hler. Ich m*chte * Artikel zur*cksenden, leider habe ich ke...
Hi *I would like to cancel my order of the black nightie for a refund. Name is under Al...
Bestellnummer ****************, am **.**.**** bestellt. Artikel wurden nicht zugestellt...
Hi I don't no how to get my parcel. *Order number******************Please send email or...
commande no **************** j ai re*u un mail de livraison avec une adresse erron*e*l...
Ich habe Ware bestellt und diese per Paypal bezahlt, nun erhalte ich immer wieder E-Mai...
Hello! Payment for the order **** **** **** **** took place on December **, ****, ** ho...
I don't know where is my parcel so pls tell me the exact location of my parcel LP...

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Does GetHuman work with AliExpress?

GetHuman does not work with AliExpress's customer support operations, directly or in any other way. GetHuman has no partnership or relation to AliExpress at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check AliExpress's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting AliExpress at a Glance

AliExpress has no phone number
AliExpress has 1 chat option
AliExpress has no customer email
AliExpress has 1 help forumBEST
AliExpress has no twitter handle
AliExpress has no facebook page
Contact information overview

Contacting Other Companies

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