AliExpress Customer Service Issues

Dear Sir/Madam, I am writing to complain about a supplier who has been unable to deliver the electric item I ordered due to unreliable courier services. I placed the order on September 9, [redacted], but have not received it even though it should have reached Sri Lanka by now. Despite multiple reminders, the supplier has not provided satisfactory responses. The Federal Trade Commission (FTC) requires suppliers to fulfill their responsibility of delivering orders. I kindly urge you to address this issue promptly. Order details: - Seller: shop[redacted]65 - Item: [redacted]% original brand new genuine fast charging 99800mAh power bank with large capacity and universal 5V3A fast charging. Thank you in advance.

I purchased an Android car radio, but the display arrived damaged. The touchscreen was functional, and there were no scratches. After contacting the supplier, they claimed to have sent a replacement screen twice. I received a tracking number once, but upon checking later, I saw it was headed 500km away from my location. Subsequently, I never received the replacement screen. I decided to order a replacement screen, and only after paying for it did the supplier send it to me. I ended up paying a total of an additional [redacted] Euros for the screen, import tax, and repair services.

Hello, I've been a long-time customer on AliExpress, often dealing with companies such as Tommy Hilfiger and Calvin Klein. I am familiar with the refund and ordering processes. However, I am deeply disappointed that my orders from last year have neither arrived nor been refunded. I have been trying to find a hotline or email contact for AliExpress, but haven't had any luck. I am eager to resolve this situation as it involves a significant amount of money. I have also attempted to reach out to the sellers, but have not received any responses up to now. I would greatly appreciate any assistance you could provide. Thank you and best regards, Denise D.

I recently made a purchase on Black Friday at eForChina Store for an AGM M7 mobile phone and a charging dock, using my credit card and applying coupon and Black Friday discounts. Despite going through all the fields on the website, I did not receive a confirmation page for my order. I am concerned about accidentally placing a double order if I try to purchase the items again. My details are as follows: John Avery [redacted] Brampton Road Cambridge CB1 3HL UK Email: [redacted]

I made a purchase on Black Friday from eForChina Store using my credit card and received discounts with a coupon and Black Friday special. I bought 1 AGM M7 mobile phone with 1 charging dock. After filling in all the necessary information on the website, I didn't receive a confirmation page. I'm concerned about placing another order by mistake due to the lack of confirmation.

I placed an order #[redacted][redacted], but when I tried to cancel it using my credit card, the payment was not accepted. I attempted with another credit card and encountered the same issue. My bank confirmed that both transactions were authorized successfully, and I have been charged on both of my credit cards. On the website, the order still shows as unpaid. The bank provided me with two authorization codes. Please advise on how to proceed to resolve this issue. Thank you.

I filed a dispute for my order with number [redacted][redacted]. I bought the item because of its size, and although the seller mentioned a small margin of error in measurements, the actual difference in size is much larger. I don't want to return the item due to high shipping costs because of its weight. I would prefer a partial refund and keep the item. The proposed solution of returning the item is not feasible, as the shipping costs exceed the refund amount. I'm looking for a more practical resolution from the dispute team. I'm open to a partial refund as a compromise. Sending the item back with tracking via DHL would cost €42.99, while the item itself cost around €25.

I have filed a dispute regarding order number [redacted][redacted]. The item I received is significantly smaller than described by the seller, with a difference of around 7cm instead of 8.8cm at its biggest part. I am willing to accept a partial refund rather than returning the item due to high shipping costs. The proposed solution of returning the item is not feasible due to the shipping expenses exceeding the refund amount. I am suggesting a compromise of a partial refund of 15€, considering the item's cost and shipping fees. I hope the dispute team can assist in finding a fair resolution that benefits both the buyer and seller.

I ordered a wig on Sunday for £[redacted] but did not receive a confirmation email after payment. I reached out to the seller, who claimed they had not received the payment. I contacted my bank, and they informed me that the transaction was pending. Today, the bank confirmed the transfer has been completed. However, when I checked with the seller again, they still insisted they hadn't received the order or payment. My bank provided me with the authorization code AVWP9V. I am requesting a refund if I cannot receive my order.

Dear Sir or Madam, On September 23, [redacted], I placed an order for a medical product from Turkey, which has not been delivered yet. I have reached out to the seller, who mentioned that a refund will be issued once the product is returned. I initiated an inquiry with DHL, and they confirmed that the order is missing. I am now unsure of the next steps as the seller is not responding to my messages. Best regards

I purchased some rings and requested a refund from the seller as I wasn't satisfied with them. I arranged guaranteed delivery to China for £18. However, the seller is now claiming they haven't received the rings and won't issue a refund. I am a loyal AliExpress customer and have encountered this issue. I hope for support in this matter as it feels like a scam. The seller is unresponsive, and I need assistance in resolving this situation.

I paid [redacted] SEK for my face mask over a month ago, but I haven't received it yet. I cannot track it or know where it is. I feel like I've been deceived out of my money. If you don't refund me within 3-5 days, I will report this. I no longer want the item, it's been almost 2 months. There are other items you've charged me for but not sent, and I can't track them without an order number. Please return my money immediately! Sara M. Brunnsgatan 32, [redacted] Jönköping.

I purchased a facial machine for SEK [redacted] over a month ago, but I haven't received it yet. I am unable to track the shipment and don't know its whereabouts. Please refund my payment within 3-5 days. I no longer want the item. It's been almost two months, and there are several other items I paid for in my account that have not been shipped. I don't have an order number and can't find any information on the status of these items. I will take further action if this is not resolved promptly. Please refund my money promptly. Sara M. Brunnsgatan 32 [redacted] Jönköping

Dear all, I recently purchased a Pagani Design BB58 from the Trendy Men's Watch Store. Unfortunately, upon arrival, the watch was broken. I promptly contacted the store with a video showcasing the defect. Despite acknowledging the issue with the watch, they refused to provide a refund. Their suggestion was for me to undertake the repairs myself if they sent me the replacement part. The store intentionally delayed responding, seemingly to surpass the time limit for submitting a dispute. Their behavior was manipulative and disrespectful. Upon agreeing to fix the watch independently, they later canceled the order for the replacement part. This entire experience has been incredibly frustrating. I am adamant about receiving a refund for the faulty watch I received. It is unacceptable how poorly I have been treated throughout this process. I urge for a swift resolution to this matter. Thank you.

I opened a dispute due to a faulty device and reached an agreement to return it to a different address provided by AliExpress. I arranged for the shipment through DHL with the following details: Order Number: [redacted][redacted] Status: Waiting for seller confirmation of receipt Solution: Return goods for a refund of US $[redacted].79 Reminder: Waiting for the seller to confirm receipt of the return. If not confirmed within 24 days, the payment will be refunded. Remaining time for seller confirmation: 24 days, 0 hours, 49 minutes, 22 seconds Shipping Information: Tracking Number: [redacted] Shipping Company: DHL Express Logistics Information: Tracking not available currently for this logistics company Seller's Address: Recipient: Crystal Address: langkou yiqu NO.24, da lang jie dao, shen zhen shi, guang dong sheng, China, [redacted] The package is on its way and should arrive on 09.12.21. DHL called today requesting an ID card or passport from the recipient, Crystal. As I only have the return address from AliExpress, I'm waiting for the seller's response for the necessary information. I hope the seller can provide the required documents in case the package is undeliverable.

During the Black Friday sales, I purchased a phone but did not have enough money at the time of payment, so the phone remained on hold. Later, I topped up my bank account and attempted the payment again, but received a message that the item was out of stock (even though the seller had reportedly restocked with thirty units). I'm wondering whether the issue lies with the seller or if it's a new policy implemented by the website. I've made purchases this way before without any problems, so I'm confused. Thank you.

Most of the items I ordered were delivered to the incorrect address. Despite having the correct address on file, the distribution team continues to use the wrong address on the shipping labels. I have about 20 to 30 photos highlighting the wrong address marked in red, proving the error was on the company's end. I have experienced a significant financial loss due to missing merchandise and have had unpleasant interactions with the sellers. I urgently require a resolution to this ongoing issue.

This is my second update regarding the issue. The woman said she would resolve it, but she has not fulfilled her promise, and now she is saying she won't address it. I ordered a pair of boots from her, but instead, I received two left-footed boots. I no longer wish to receive any more boots; I am requesting a full refund for the entire amount paid. The mismatched boots are of no use to me as they are both for the left foot.

The Weinsky Online Store, the seller, initially approved my request for a free return. However, upon receiving the faulty return label that omitted vital address details, my return package became undeliverable. Despite my attempts to rectify the situation by asking for the correct address, the seller only provided a link to general claims information instead of the needed specifics. As a result, my return claim faces expiration without resolution. The package currently sits at the local UPS office, waiting for pickup, but due to the missing information, the seller fails to claim it. This ordeal leaves me unable to fulfill the return within the specified window and casts doubts on the seller's commitment to their free return policy.

I have an order number: [redacted][redacted]. AliExpress instructed me to return the item for a refund, which I did at my own expense. However, you are claiming that there are no return details for the item. I have proof of the return being tracked. The issue appears to be on the seller's side due to a lack of a valid ID certificate, as shown in the screenshots I provided. Unfortunately, the live chat support is not helpful in resolving the problem, leaving buyers like me at a disadvantage in such situations.