AliExpress Customer Service Issues

I purchased Bluetooth headphones TWS Bluetooth 5.1 with a 5000mAh Charging Box, Wireless, in black color from the AliExpress site with order number [redacted][redacted]. The seller, "Briame C&J Store," charged me $1.66 for the item, but my order was closed. The message stated that the order was closed due to security issues with their accounts and advised me to reorder later or remove the coupon and try again. I am seeking advice on how to either receive the headphones I purchased or get a refund from Briame C&J Store.

I am John L., a loyal Alibaba customer. I have never encountered any issues until recently when purchasing a portable oxygen concentrator from the Xgreeo official store under order number [redacted][redacted]. This device is crucial for my wife, who battles terminal lung cancer. Despite opting for express delivery with a 10-day timeline, it has been over 9 weeks with an invalid tracking number. DHL has no records, and the store only responded with reassurances that the items are in transit. To be cautious, I ordered a duplicate unit, which I am willing to dispute. I am concerned about the legitimacy of this store and seek assistance in tracking down my order.

I need assistance with returning an item to AliExpress. The item I received is too small, and I'd like to exchange it for a larger size. I opened a dispute, even though I do not have any issues with the seller, as it seems to be the only way to request an exchange. The seller agreed to the return, but I am unable to download the free return label from the site or obtain a tracking number, which is necessary for the return. There is no listed address for AliExpress in case I need to cover the shipping cost myself. Time is running out, and I have a few days to send the item back. Your help in resolving this matter would be greatly appreciated. Thank you.

I placed an order with AliExpress and received a message regarding the delivery with a tracking number. Unfortunately, the parcel was delivered to the wrong person. The receiver's information is as follows: Receiver: Salahaldin Sharafi Mobile Number: [redacted] 50 [redacted] Email: [redacted] Tracking Number: [redacted]6 Delivery by: Naquel Express I contacted Naquel Express, and they stated that they followed the information provided by AliExpress. They mentioned that any agreement is between them and AliExpress, not the customer. I kindly request AliExpress to address and resolve this issue promptly, as I am unsure of the next steps regarding this missing order. Thank you, Sheela Samuel [redacted] 56 [redacted]

Hello AliExpress Customer Service, I accidentally placed duplicate orders for the same product and would like to cancel Order ID: [redacted][redacted]. I made the cancellation request to customer service via chat within 24 hours of the purchase, and the seller agreed to cancel the order, confirming that it was not shipped and promising a full refund. Despite attempting to open a dispute, I was unsuccessful. I can provide the chat dialogue as proof; please provide an email address to send it to. I would appreciate it if you could cancel Order ID: [redacted][redacted] so the seller can issue a refund. Thank you, E.A.

Hello, On June 27, [redacted], I purchased a HIMO Z20 e-bike. Order ID: [redacted][redacted] View Detail Order time: 03:09 Jul. 27, [redacted] Store name: Fun for Road Store View Store | Contact Seller Order amount: €[redacted].65 After using it only a few times, I left it in the garage as usual, and the next morning it wouldn't turn on. The bike doesn't work, possibly because the controller is broken since externally it's in perfect condition and the battery is okay (it charges correctly and shows it's charged). I would like the free shipment of the replacement part using the manufacturer's or seller's warranty, and then have it installed at my expense by a specialized center nearby. How can I access the service since the seller is not responding, or delaying by asking for videos and photos that I have already sent multiple times? THANKS

Hello, I am experiencing a significant issue with a seller regarding a dispute over a counterfeit product that infringes on the JBL trademark. The seller is requesting that I send the item back, but I am reluctant to incur postage costs for a fake product. I have provided evidence including photos of the original product I own, the counterfeit item, and images from the seller's website for comparison. Additionally, the seller has offered a partial refund in exchange for withdrawing my negative comments. I am seeking guidance on how to navigate this dispute effectively. Thank you in advance for your assistance.

I purchased a replacement LCD Display for my Samsung Galaxy Tab 10.1, and it arrived promptly. However, upon unpacking and connecting it, I discovered that the Display was not functioning. I contacted the seller, who requested a video showing how I connected the Display. After sending the video, they advised me to open a dispute and return the package at their expense for a refund. I provided my PayPal details as requested. Unfortunately, there was a misunderstanding as the seller claimed they couldn't find my email associated with PayPal, even though I confirmed it was correct. The dispute was closed without resolution and I have not received any refund or replacement Display. Product: WEIDA LCD Replacement 10.1" for Samsung Galaxy Tab A 10.1 ([redacted]) WiFi T510 SM-T510 T510N LCD Display Touch Screen T515. Order number: [redacted]. Seller: WeiDa [redacted] Professional LCD Store.

I purchased hair from AliExpress, but I recently moved and forgot to update my new apartment address. At my previous complex, they return packages for old residents promptly when Fedex is present or upon the next delivery. I have shown proof that my old address returned my package and I contacted Fedex (reference number). Despite my efforts, AliExpress and the vendor have not assisted in resending or refunding the missing package. I am seeking help to recover my funds.

Subject: Account Access Issue To the AliExpress Team, I am currently facing difficulty accessing my account. Despite entering the correct email and password, I am unable to log in, even when using the provided verification code. I do not utilize social media platforms such as Facebook, Instagram, or Twitter, which are now seemingly required for registration on your website. This new system is causing inconvenience as I prefer not to engage with social media. The added steps for registration are hindering my ability to monitor my pending orders effectively. I would appreciate it if you could address this matter and simplify the process for users who do not wish to register through social media platforms. Thank you for your attention to this issue. Sincerely, A

Greetings, I encountered an issue with a dispute on AliExpress. I initiated a dispute requesting a refund and to return the product, which AliExpress approved. I sent the item back, but regrettably, I overlooked adding the tracking number to the dispute within the timeframe. As a result, the dispute is now closed, and I am unable to provide AliExpress with the tracking information for the returned item, leading to the denial of my refund. I am seeking assistance in submitting the tracking number for a closed dispute to AliExpress. Thank you for any guidance you can provide.

Order Number: [redacted][redacted] Dispute Reason: Package sent to the wrong address Status: Dispute Resolved Refund Amount: AU$18.62 (Tax included: AU$1.35) Note: No agreement reached between you and the seller. Refund amount determined based on the previous resolution. AliExpress' Decision: Package sent to the wrong address is valid. Could you please update me on the status of my refund and when I can anticipate it in my account? It's almost a month since the decision was reached. Thank you, Bryan

Order [redacted]: I opened a dispute as soon as my package arrived because the product looked nothing like the photos from when I ordered. I asked for a refund and for the return costs to be covered as agreed. The supplier refunded me 8 euros, and the dispute was closed. I kept in touch, and now they are asking me to return the items for a refund. I have sent everything back with proof, but now they seem to be ignoring me. I demand a refund for this order and the return costs totaling 8.95.

Hello, I am reaching out regarding my recent order from AliExpress. I placed order number [redacted][redacted] on 11/11/[redacted] and have yet to receive it. Despite multiple inquiries to the seller, I have not received any information about the delivery company or the status of my order. This lack of communication is concerning, and if I do not receive my items, it may deter me from ordering from China in the future. I have always had good experiences with orders from Europe, and this situation has made me uncertain about my future purchases from AliExpress. I would appreciate any assistance in resolving this matter as I would like to continue shopping on AliExpress. Thank you.

Regarding order [redacted][redacted] placed on 08/19/[redacted] for a neoprene jacket and pants, which I returned on 09/14/[redacted] in a single package with tracking number PQ5Q1K[redacted]128947F (provided by AliExpress), I was refunded for the pants (€39.24). I kindly request a refund for the jacket (€81.47), which, as mentioned, was sent together with the pants in the same package. AliExpress mistakenly considered it returned late in the dispute, despite my email attempt through OCU remaining unanswered. Though AliExpress may see this as insignificant, it holds importance for me due to my financial situation post Covid-19. I urge you to reimburse the amount of €81.47 as it is fair. I expect nothing less from a company like AliExpress, and I believe doing so would not only uphold their reputation but also benefit all merchants selling on the platform, especially those from China, my paternal grandfather's homeland.

Hello, I followed the process to cancel an order paid for using PayPal. I received confirmation of the cancellation but have not yet received my refund. I have contacted the seller, Professional Outdoor Light Store, but have not received the money back. Order Number: [redacted][redacted] Seller: Professional Outdoor Light Store Customer: Adriano Messina I kindly request the refund to be processed promptly. Thank you.

I bought a mobile phone on November 11. The tracking shows it was delivered, but I haven't received it. I checked my local post office and mailbox with no luck. The seller hasn't been helpful. Losing this much money is tough in these economic times. Hoping to receive the phone soon. Thank you.

I placed order [redacted][redacted] on July 14, [redacted] for a Xiaomi Mi Band 5 priced at USD 39.48. Despite AliExpress tracking indicating delivery to Kazakhstan, my order never arrived. The dispute ruled against me due to the tracking information, contradicting the official document from Kazpost stating the order never entered Kazakhstan. It has been five months since my order, which remains undelivered. I am uncertain about the chance of receiving a refund.

I ordered an iWatch with Order ID [redacted][redacted] but never received it. I opened a dispute on AliExpress, but they made a decision without informing me. The seller claims they can't issue a refund as the item was returned using AliExpress standard shipping. I hope to either receive a refund or get the watch delivered. It's frustrating not being able to attach screenshots of my conversation with the seller.

I placed an order for a cat tree from PET SWEETIE HOUSE for approximately $48.5. Shortly after, the seller informed me that the item was out of stock but still charged me. They mentioned the item would be available on January 18th. Despite my requests for a refund, they repeatedly asked if I wanted a smaller item for the same price, which I declined. When I insisted on a refund, they advised me to cancel the order without stating the true reason for it being out of stock, asking me to provide a different reason. I refused to comply with the false reason they requested and they rejected my cancellation attempts until they sent the order. Now, they are delaying my refund process by making me wait 10 days before I can open a dispute, extending the waiting time further. I am frustrated by their actions and demand a refund promptly.