HI.**I need a personal help from Aliexpress.**This order dispute was closed. But I thin...

GetHuman3840774's Return an Order issue with AliExpress from October 2019

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The issue in GetHuman3840774's own words
HI.**I need a personal help from Aliexpress.**This order dispute was closed. But I think it is wrong decision.*Plus nobody from aliexpress didn't take care of my complaints.**I'm a customer of Aliexpress for a while.*I have made more than *** purchases and was satisfied even if there a problems.**But this order is a disaster.*I've purchased the inflatable boat for ***$ including shipping to Finland.*I live in Israel, but go to Finland every summer. *Before the order was made in the page of the product the arrival date was **.***After the order was made, the next day, arrival date changed to **.*****I asked immediately the seller to cancel the order as I will be not in Finland that time*He refused.*I asked to send it to Israel*He refused.**Finally the item arrived to the Helsinki port at **.**.******I received an email from the shipping company that I need to pay for all shipping and port expenses*which are about *** euro. And transfer from Helsinki to the my address, which is more than *****I don't talk about tax, tax is ok. All this expenses above I was not notified as a seller declared*Free Shipping ** *Please get back to me.

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AliExpress

Return an Order issue
Reported by GetHuman3840774
Oct 28th, 2019 - 3 years ago
I have an issue with AliExpress too
Not resolved
Seen by 5 customers so far
Similar issue to 36215 others
0 customers following this

Timeline

GetHuman3840774 started working on this issue
Oct 28th, 2019 11:17am
GetHuman3840774 indicated the issue is not fixed yet.
Oct 29th, 2019 11:33am