AliExpress Customer Service Issues

Hello, concerning my package, I visited the local post office, but the number you provided shows that it was delivered to Paola. I am unsure if there has been a mix-up. My address is 20 Qrolla Triq Patri Anastasju Cuschieri in Iklin. The tracking number you provided seems incorrect, and I believe there could be an error. Unfortunately, I have not received my package. I have also emailed you, but I am unsure if you have received it. Thank you in advance.

I purchased lash extensions from Quewell for $[redacted].49 CAD and opted for the AliExpress shipping, anticipating a 15-30 day delivery. It has been more than a month, and the package has not arrived. I received a notification from the AliExpress app stating that the package was undeliverable and being returned to the sender. After reaching out to Quewell, they directed me to contact my local post office. Today, I contacted the post office, and they informed me that the item is still in China. It seems unlikely that it will ever be delivered. I am requesting a full refund.

Hi there, I always find myself having to re-explain my issue every time I talk to a new person. Recently, when trying to place an order through the AliExpress app, it is showing that I've already received all items, when in fact, I haven't received anything. Despite multiple emails, the situation remains unresolved. I have a receipt advising me to collect items from the post office in Turin, but I'm unsure if my package is there after waiting for 10 days. The receipt lacks specific sender information. Can anyone clarify if AliExpress is connected to this notice? I feel this matter is becoming urgent. Would it be possible to communicate with a representative over the phone for assistance?

I bought a wig from Dream Beauty's official store, but the quality was terrible. After informing them, they were communicative until I sent back the product with the tracking information. It's been nearly five months, and I haven't received anything. I attempted to dispute the charges with my bank, and though they initially credited the amount temporarily, the dispute was denied. I'm reaching out here to resolve this issue, get my refund, and prevent others from experiencing the same problem.

I encountered difficulties accessing the customer service page due to maintenance, leaving me uncertain of when it will be functional again. Additionally, the bot assistance failed to resolve the issue I am experiencing. Recently, I placed an order with a seller on the platform for five items, but upon receiving the package yesterday, I discovered that only four items arrived. The missing item, included in the same order and marked as delivered per the tracking information, is causing confusion. I am unsure how to proceed, especially considering that Aliexpress appears to favor sellers over buyers. I am concerned about potentially losing my money without receiving the fifth item.

Subject: Account and Order Update Request - Case Number: AE[redacted][redacted]7 Hello, I recently received a notification regarding my account and order on AliExpress. After contacting my credit card company, we identified that I mistakenly used an old credit card number, which was the cause of the issue. I have now updated my payment information with the new credit card ending in [redacted], replacing the previous one ending in [redacted]. I kindly request your assistance in approving my order so I can proceed with purchasing the wallpaper and other items promptly. Thank you for your understanding and help. Apologies for any confusion caused. Best regards, Janet R.

Case Number: AE[redacted][redacted]7 - This case is currently under review. I have submitted all the required information as of the Application Date: [redacted]-10-30 23:18:06 CST in Texas. I contacted my credit card company and provided them with the details displayed on my screen, including my driver's license, credit card, and bank statement. The credit card company confirmed everything but highlighted that I mistakenly used an old card ending in [redacted]. They advised utilizing my new card ending in [redacted] for approval, which I promptly did. Unfortunately, due to the ongoing appeal on my account, the payment could not be processed. I am seeking guidance on how to resolve this appeal so that my credit card company can proceed with the payment promptly upon its closure. I am eager for assistance to expedite the process. Thank you, Janet R.

I am seeking your assistance regarding my account and order, Case Number: AE******************. Upon receiving a notification, I contacted my credit card company to address the issue regarding AliExpress. It was discovered that I mistakenly used an outdated credit card number. The company advised me to update to my current credit card, which ends in ****, as opposed to the old one that ended in ****. I kindly request for this adjustment to be made promptly, so I can proceed with my wallpaper order and other purchases without delay. Should it be necessary to cancel the existing order for me to make a fresh transaction, please proceed accordingly. Your prompt attention to this matter is greatly appreciated. Apologies for any confusion caused. Thank you in advance for your understanding. Sincerely, J.

I placed an order (Order Number: [redacted][redacted]) with shipping from France. The agreement I made with the seller stated that shipping from France would be free. However, two days after placing my order, the seller contacted me via chat and informed me that there would be an additional $10 charge for shipping from France. I responded that this was not acceptable as our contract specified free shipping from France. The seller then explained that the fee was not imposed by them and suggested canceling the order with the reason "Another Reason" if I did not wish to pay the extra fee. I prefer not to cancel the order or request a refund but instead expect the seller to honor our original agreement.

6/2 Amatzia Street Jerusalem, Israel AliExpress.com November 1, [redacted] Dear AliExpress Website, I am extremely dissatisfied with the support for your webpage which is causing my page to appear in Russian. Despite my attempts to change the language settings, I have been unsuccessful. Upon seeking help from the support page, I was redirected to JustAnswers where I was asked to pay varying amounts for assistance. After finally resolving the language issue, I encountered difficulties canceling my "trial membership," as instructed. Despite several failed attempts to do so, I was unable to access the cancellation form, leading to a frustrating experience with your company. The lack of proper assistance and the confusing process have left me disappointed and unsure about ordering from AliExpress in the future. I urge you to address these issues promptly to maintain customer trust. Sincerely, Gary L. [redacted]

I was browsing wigs on Tuesday but did not intend to purchase any. However, today I received an email indicating I have 10 wigs in my order. I did not place this order and need assistance to cancel it to avoid any charges to my account. I feel distressed and would appreciate help in canceling these orders. Thank you.

Order Number: [redacted][redacted]. I am extremely dissatisfied with this seller. I placed an order on September 11, [redacted], with a delivery date of September 27, [redacted]. However, DHL returned the package to the seller on September 18, [redacted]. After confirming my address with the seller, I was informed that the package would not arrive on time. I decided to cancel the order, opened a dispute, and have been patiently waiting for a refund ever since. This level of service is completely unacceptable. A major platform like Aliexpress should address these issues promptly. As of today, I am still awaiting the refund and I am thoroughly disappointed.

I purchased ink refill cartridges, but the seller only sent me chips for empty cartridges. Returning them is costly. In the dispute, they offered a partial refund instead of the full amount. I bought the empty cartridges to use the chips but can't return them due to shipping costs. This situation has been going on for a while. I've had smooth transactions on AliExpress before, but this has been a challenging experience. I need a resolution as soon as possible.

Subject: Issue with My Recent Shipment Hello, I am reaching out regarding my recent order that seems to have encountered customs issues. Despite no notifications, calls, or emails, I discovered through direct contact with the seller that the item is now back with them due to a missing invoice in the package. This lack of communication has left me without the product or the refund, causing great inconvenience as I urgently needed the item I purchased. I have been a frequent customer but have noticed a recurring problem with improper invoicing from the sellers. The tracking information indicates the return to them, as confirmed by TNT in the attached email. Please advise on the next steps to resolve this matter promptly. Thank you, E.R.

Regarding my shipment with tracking number LO[redacted]15CN, the Saudi Post office informed me by phone that they returned the package to China. They claimed to have called me, but I never received any calls. I am now without my shipment and requested them to update the tracking system to show it as returned, but they declined. I am seeking a full refund for the purchase. I have had previous unpleasant experiences with AliExpress with shipments # LL[redacted]77CN and LL[redacted]40CN, where I neither received the items nor received a refund. This pattern may lead me to cease using AliExpress altogether. Please provide the tracking number for the return of the packages and address the issue with Saudi Post, ensuring they update the status correctly. I believe the responsibility rests with them to either deliver the packages or return them to the seller responsibly. Your assistance in resolving these matters and reimbursing me for the lost shipments is greatly appreciated. I find myself losing money due to these issues with AliExpress. Thank you, M.S.

I purchased a coat on AliExpress for £[redacted]. When it arrived, it was the wrong color. The seller agreed to a refund, so I returned the item, but I was unaware of using their prepaid label. This was my first time returning an item to AliExpress, so I shipped it through Royal Mail. Unfortunately, they couldn't locate the parcel without the designated label. The dispute was closed without a refund, and my appeal was rejected. Despite providing the correct tracking details and messages confirming the seller's agreement for a refund, I am at a loss. Customer service seems unresponsive with automated responses. I am unsure of what steps to take next. Thank you for any assistance.

I purchased a Samsung cell phone from seller [redacted] store. Upon turning it on, I noticed that it was slow and now it won't even power on. I had someone check it, and they said the battery was failing. I paid $68 for the phone, and now it's useless. I contacted the seller, but she only asked for a video of the phone. She promised to solve the issue but hasn't done so yet. Now she wants me to return the phone without using UPS or FedEx, which will cost me more money. As a single mother, this is difficult for me. I simply want a refund because she knowingly sold me a faulty phone. I hope this matter can be resolved soon.

Hello, my name is James F. and I have an account with Dropify. Someone made a purchase using my account, and I am trying to correct it. I mistakenly entered my shipping information, causing the purchase to be linked to my address. I successfully bought one item with the customer's money that came into my account. Now, I am attempting to purchase the other item they paid for, but the system is indicating my card number is invalid after three tries. Due to security concerns, my account has been frozen, and I received error code CAST [redacted] to 6. Please assist me with this issue. Thank you.

Order number [redacted][redacted]. I received 2 devices that do not match the advertisement, as they are NOT INTERCOMS but only hands-free and FM. I contacted the seller, and they refuse to refund the money. AliExpress suggests returning the product to the seller, but the shipping cost is too high, making it not worth it. I contacted the seller again, stating that if they do not refund the total amount, they should send me 2 devices that are indeed intercoms. However, I have not received a response. Time for filing a complaint is running out. I kindly ask for your assistance in finding a satisfactory solution. I have paid for a product that DOES NOT MEET THE ADVERTISED DESCRIPTION. Either a full refund without returning the product, which is fair, or the proposed alternative solution. I feel deceived. Thank you, I look forward to your prompt reply.

I need assistance with a concerning issue. Upon buying hyaluron filler and a hyaluron pen from a tattoo store, I experienced severe purulent inflammation. The seller has been uncooperative when asked for a list of ingredients, showing more concern for profit. Seeking medical help, the doctor urgently sent me to the hospital, which requires the ingredient list and the manufacturer's details. Despite multiple requests, the seller has not provided this information. My lawyer has proposed an out-of-court settlement to no response. It is important to prevent suspicious individuals from selling on your platform to safeguard your reputation. If necessary, legal actions will be taken, and the product's origins remain uncertain as it lacks essential labels and information. The hospital will escalate this issue to medical organizations. I have evidence such as pictures and medical records to support my case for compensation.