Last week we embarked on our annual winter pilgrimage to Maui. We are not even waiting...

GetHuman2195277's customer service issue with Air Canada from February 2019

23 views | 1768 similar | 0 following
Help with my Air Canada issue
Next: our robot will wait on hold for GetHuman2195277 to get a Air Canada rep on the line!
Always use the GetHuman Phone to call Air Canada. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2195277's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2195277 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman2195277's own words
Last week we embarked on our annual winter pilgrimage to Maui. We are not even waiting for our return trip to tell you that AC flight ***, Feb *, Calgary to Maui leg, was cramped, uncomfortable, and probably the worst flight we have taken with Air Canada in the past ** years (silver Aeroplan, loyal Air Canada customers). The Toronto*Calgary part of the flight was aboard a wide body, dual aisle ***. For the second part of the trip, we were squeezed on to a single aisle, cramped new *** extended, with a total of * TINY toilets in the rear of the aircraft, for roughly *** economy class passengers. The ONLY aisle can’t be more than **” wide. My carry on bag is **” in width, and it kept snagging on seats on one side of the aisle or the other.**The combination of narrow aisle, limited toilet facilities and at least * turbulence (return to your seats) announcements resulted in long lineups. I counted ** to ** people at times. This meant that those of us seated in the rear of the aircraft had to beg for a place in the middle of the privy lineup. After standing in that lineup and being sat down twice, I was forced to defy the flight attendant on turbulence ** ( I was *rd in line to finally relieve my self) !!! When she got insistent, I told her I would sit if she immediately brought a towel to my seat, because it was about to get wet. Adding to the discomfort was what seemed to be a poorly functioning air handling system. The *.* hour flight was warm and stuffy.**We ARE NOT writing this letter to seek any kind of compensation. We are writing to tell you that your new *** extended IS THE WRONG aircraft for a *.* hour flight (akin to cruel and unusual punishment). We are planning a September trip to Europe, and our return to Maui next winter. If an Air Canada *** is involved in either of those trips, we will look to other carriers. We have friends who fly Westjet to Hawaii now, and say they are extremely happy.***Kevin & Renate Hodges*St. Catharines, Ontario.

GetHuman2195277 did not yet indicate what Air Canada should do to make this right.

How GetHuman2195277 fixed the problem

We are waiting for GetHuman2195277 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Air Canada's attention and get better help faster. Tap below to get started.
Having Air Canada issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2195277 fixes it.
This email address isn't valid

Air Canada

Customer service issue
Reported by GetHuman2195277
Feb 12th, 2019 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 1768 others
0 customers following this


GetHuman2195277 started working on this issue
Feb 12th, 2019 11:58pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies