Last week we embarked on our annual winter pilgrimage to Maui. We are not even waiting...

GetHuman2195277's customer service issue with Air Canada from February 2019

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The issue in GetHuman2195277's own words
Last week we embarked on our annual winter pilgrimage to Maui. We are not even waiting for our return trip to tell you that AC flight ***, Feb *, Calgary to Maui leg, was cramped, uncomfortable, and probably the worst flight we have taken with Air Canada in the past ** years (silver Aeroplan, loyal Air Canada customers). The Toronto*Calgary part of the flight was aboard a wide body, dual aisle ***. For the second part of the trip, we were squeezed on to a single aisle, cramped new *** extended, with a total of * TINY toilets in the rear of the aircraft, for roughly *** economy class passengers. The ONLY aisle can’t be more than **” wide. My carry on bag is **” in width, and it kept snagging on seats on one side of the aisle or the other.**The combination of narrow aisle, limited toilet facilities and at least * turbulence (return to your seats) announcements resulted in long lineups. I counted ** to ** people at times. This meant that those of us seated in the rear of the aircraft had to beg for a place in the middle of the privy lineup. After standing in that lineup and being sat down twice, I was forced to defy the flight attendant on turbulence ** ( I was *rd in line to finally relieve my self) !!! When she got insistent, I told her I would sit if she immediately brought a towel to my seat, because it was about to get wet. Adding to the discomfort was what seemed to be a poorly functioning air handling system. The *.* hour flight was warm and stuffy.**We ARE NOT writing this letter to seek any kind of compensation. We are writing to tell you that your new *** extended IS THE WRONG aircraft for a *.* hour flight (akin to cruel and unusual punishment). We are planning a September trip to Europe, and our return to Maui next winter. If an Air Canada *** is involved in either of those trips, we will look to other carriers. We have friends who fly Westjet to Hawaii now, and say they are extremely happy.***Kevin & Renate Hodges*St. Catharines, Ontario.

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Air Canada

Customer service issue
Reported by GetHuman2195277
Feb 12th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1768 others
0 customers following this

Timeline

GetHuman2195277 started working on this issue
Feb 12th, 2019 11:58pm

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