Air Canada Customer Service Issues

I am writing to express my frustration regarding the delay in receiving our luggage since March 15th upon landing at Delhi Airport. My uncle, a senior citizen, urgently requires his medication which is inside the missing luggage. Despite multiple attempts to contact Air Canada customer service, we have not received any assistance. This level of unprofessionalism is unexpected from an airline like Air Canada. My uncle is left with only a handbag and is in urgent need of his belongings. I urgently request a response and action on this matter as he has already spent 6 days without his essentials. Details of the flight are as follows: Passenger: Mr. T. S. Bains Flight: AC [redacted] Departure: Vancouver at 10:16 Destination: New Delhi Please call the provided mobile number swiftly to help resolve this issue before any health problems arise due to the missing medication. I look forward to your prompt assistance. Thank you, Harjot K.

I was not aware of the need for a transit visa for my trip from Bogota to Amsterdam with a layover in Toronto. Canada stopped requiring tourist visas over 1.5 years ago. I was advised at Bogota airport to get a transit visa online. However, the system was down. The agent suggested I contact Air Canada to change my flight without extra charges. I have been trying to reach Air Canada on the provided number, but I've spent a total of 4.5 hours on hold with no answer, just music and recordings. I need a direct number where I can speak to a person urgently to arrange a travel voucher or change my travel dates as advised by the airport agent in Bogota on March 22nd. Airline Confirmation: NLAIXM, OneTravel Booking: [redacted]5. I appreciate your help. Thank you, Armando R.

I flew on Air Canada's Flight No. [redacted] from RSW to Toronto on March 24, [redacted], at 9:25 pm. It was one of my worst experiences with the airline. I was frustrated that my return ticket did not include a seat reservation. Air Canada overselling the flight led to unhappy customers like me. The gate agents were rude and unprofessional, showing a lack of understanding and customer service. Their comments left me feeling insulted and offended. I expect better treatment from an airline like Air Canada. Overall, the experience was stressful, and I believe the airline should not toy with customers' travel plans. I request a written apology from Air Canada and the two gate agents from RSW. I plan to share my negative experience on social media.

On February 8, I took a flight from Toronto Pearson International to San Jose, Costa Rica (AC1806). During the flight, I inquired with a flight attendant about the possibility of aerosol bug spray being used in the cabin. She initially did not have an answer but later confirmed with the pilot that there would be no spraying, which I was grateful for. However, the situation took an unexpected turn when the flight attendant accused me of being condescending in our interaction. Despite my attempts to explain that I simply wanted to enjoy my vacation, she insisted on confronting me further. Ultimately, I was asked to leave the aircraft upon landing, much to my dismay. An Air Canada supervisor later explained that I was removed for allegedly yelling and using inappropriate language towards the flight attendant. I now seek a refund for the ticket, reimbursement for transportation costs, and compensation for a new flight with a different airline the next day.

Hello, My name is Barry Chapelle, and I have a connecting flight from Cancun to Sudbury with a 51-minute layover in Toronto. I have a knee issue that hinders my walking speed, and I'm concerned about making the connection. Could you confirm if there are any assistance services or a system in place to ensure I can catch my flight on time? I can walk without assistance but may require more time due to my condition. Below are my flight details for reference: - Flight from Cancun #[redacted] arrives in Montreal at 6:40 pm - Departing on flight #[redacted] at 8:00 pm - Arrival in Toronto at 9:24 pm - Connecting flight #[redacted] to Sudbury at 10:15 pm, arriving at 11:21 pm I would appreciate any advice or assistance to make sure I make it to my Sudbury flight. Thank you for providing this service for customers like me. Best regards, Barry

I am a student at UBC Vancouver. My Schengen visa is approved for May 12, and I have a flight booked from Vancouver to Brussels on May 10, arriving on May 11 with flight numbers AC314 and AC832. I kindly ask Air Canada to change my onward ticket to depart one day later. This change is crucial as my EU study course starts on May 12, and missing it would mean losing a semester of studies and a significant amount of money. I am already facing challenges with my fees, so your assistance would be greatly appreciated.

I am seeking assistance regarding a recent flight issue with Air Canada. My boyfriend and I had a planned trip to Maui from May 5-13, [redacted]. We had all our accommodations and activities booked. We received an email from Air Canada informing us of a change in our flight dates to May 4-14 with extended flight times and multiple layovers. After contacting Air Canada, they proposed changing our flight to reach Maui on May 7, which was unacceptable. Due to ongoing Boeing concerns causing flight disruptions, the Air Canada representative suggested cancelling our flights and assured us of reimbursement for non-refundable expenses like hotels. We managed to cancel two days of bookings but are still awaiting reimbursement for the remaining seven days. The representative advised submitting our receipts for review. However, I have received an email offering only a 15% voucher instead of the promised refunds. I am disappointed and frustrated, as I provided all the necessary documentation for reimbursement.

Subject: Lost Luggage - EWRAC47586 & EWRAC47587 Hello, I am reaching out regarding our recent experience with Air Canada. A group of six of us traveled from Melbourne, Australia to New York via Vancouver. Everything was going smoothly until we arrived in New York and discovered that two of our bags did not make it. The most frustrating part was that in Vancouver, we were detained at customs until it was confirmed that our bags were loaded before boarding our flight. Now, two people in our group are without luggage or clothing. We have been informed that due to the limited flights from Vancouver, we will not receive our bags until the following day, causing us to buy a whole new set of clothes for the day and evening, disrupting our plans. Could you please clarify Air Canada's policy on such inconveniences? The financial impact and inconvenience of this situation are significant for us. We look forward to your response. Thank you, Sharon F. & Naomi S.

I previously filed a complaint regarding my cancelled ticket, number [redacted], as the agent charged me in USD without informing me. The flight number is #[redacted], and the booking reference is [redacted][redacted] KGIYNI. Both incidents occurred on April 8, [redacted], and I have the cancellation confirmation for ticket [redacted] in my email. Initially, one agent mentioned a refund within a week, but another later stated it might take up to a month. As a senior on a budget, I cannot bear the $[redacted].56 USD charge, whereas the $[redacted].99 charge was acceptable. Air Canada, you have failed to provide accurate information, causing me considerable stress. Despite my initial complaint, I have yet to receive any communication from you as promised. Please issue a refund to my Mastercard without delay. Disappointed, Gail Gayland.

Hello, I booked a ticket to India with Air Canada for April 20, [redacted]. Unfortunately, my flight was delayed by one hour on April 20 due to its connection to Chicago, where I had another flight to Doha and then to my final destination, Amritsar. I paid an additional CAD [redacted] for an extra checked bag. The delay in Toronto caused me to miss my flight from Chicago to Doha, leaving me stranded at the airport for 24 hours. During this time, my suitcase lock was damaged, and valuable items I purchased with my hard-earned money were missing, including two Guess watches, a Samsung smartwatch, an Aldo bag, and perfumes. This situation caused me significant trouble, and I am requesting compensation from Air Canada for the inconvenience. I have attached my boarding pass, payment receipt for the extra bag, and details of the rebooking of my flight for reference.

I attempted to book Premium Economy flights from Toronto to Bucharest for May 24th, [redacted], returning on June 2nd. I completed the entire sales process, selected seats, but encountered an error after entering payment details. The error message instructed me to call a number provided for assistance. Upon calling 1-[redacted], I experienced long hold times on multiple attempts, leading me to wait for over an hour each time and eventually disconnect the call. Presently, it's the early hours of Monday, and I have been waiting for 25 minutes after calling again. I faced a similar problem last month when booking a trip to Singapore, requiring me to contact the call center. I am now contemplating booking through other travel platforms, considering comparable Business Class options with LOT Airlines for the same dates at nearly the same price as Air Canada's Premium Economy. Despite being a frequent flyer and aiming for super Elite status this year, I am reevaluating my loyalty due to this situation.

I have a $3,[redacted] Air Canada Vacations voucher that I can't use due to medical reasons. I was told I could use it for motel reservations, but I can't find a list of eligible motels. I am unsure about senior discounts, and would like to book my own accommodations and get reimbursed using the voucher. Can I do this for my upcoming trip to Quebec City and Tadoussac in Quebec with Air Canada Vacations' Fly and Drive package?

Ticket #[redacted] [redacted] I made reservations for my husband and myself on 11/20/[redacted]. I mistakenly used my middle initial "C." instead of my middle maiden name "Conlon." After realizing this in March [redacted], I contacted Air Canada to correct the name discrepancy. I was informed of a $[redacted] fee for the name change, which I reluctantly paid. I later discovered that the middle name might not have been necessary after researching online feedback about Air Canada. Interestingly, my ticket now displays my first name as "Nancyconlon Olivo," further complicating the situation. I would greatly appreciate a refund considering these circumstances. Thank you.

Dear Sir, I was scheduled to travel to Toronto today for the OARSI Congress [redacted] but could not due to the delay in receiving my Canadian eTA. I also had a connecting Air Canada flight to Detroit (Booking ref: SNDSQA) which I can no longer take since I won't be traveling from Canada anytime soon. I applied for the Canadian eTA and USA ESTA on 15/04/19, with the ESTA processing promptly. Despite numerous attempts, I have not received an update from the Canadian Boarder Authority on my eTA status. My colleagues have also inquired on my behalf with no success beyond confirmation emails of my application reception. I kindly request Air Canada to refund the ticket cost given the circumstances. For any required information, please reach me at +44 [redacted]. Best regards, Dr. M. Sharif

My spouse and I bought two round-trip flights from Washington DC to Winnipeg for November [redacted]. I filled out the Customer Service Form on July 16, [redacted], well in advance of the flight, and got an auto-reply promising an Air Canada representative would respond within 30 days. After receiving no reply, on September 10, [redacted], I faxed a letter and sent a packet to your mailing address. It's now May 1, [redacted] (10 months later), and I have not heard anything back from Air Canada. Here are my essential details: Air Canada case #CAS-[redacted]-Y1Z0H3, Booking reference NZX3GR, Ticket No. [redacted][redacted], Phone No. [redacted]. I bought my ticket through USAA using their points. Despite USAA's efforts, we have not received any resolution. We are repeatedly told that my complaint will be addressed soon, but months have passed. I've submitted the original doctor's note on a prescription pad and then on doctor's letterhead per your request. Please process my refund for the round trip ticket promptly. Thanks - C. Danford

Hello, I have a booking reference LHBLN5 under the name Walia for flights on 11th May. Originally, I was scheduled to fly from DEL to YVR on AC045 departing at 7:40 am and arriving at 9:45 am. Then, I had a connecting flight from YVR to YYZ on AC0186 from 12:45 to 20:07. Due to a delay, my flight from Delhi has been rescheduled to depart at 16:45 and arrive in YVR at 18:50, but my connecting flight from YVR remains unchanged. I urgently request to be rebooked on a flight directly to YYZ or a connecting one through YVR as soon as possible, preferably directly to YYZ. It is crucial as my dog is alone in Waterloo, and my university classes and quizzes at U of Waterloo have already commenced. I appreciate your prompt assistance in facilitating my return.

Hello, I am seeking clarification regarding Air Canada's guidelines for traveling with pets. The website mentions that certain "strong" dog breeds must travel in a crate made of specific materials such as weld or wire mesh, metal, wood, or a synthetic material other than plastic. It also states that the total weight of the dog and crate combined cannot exceed [redacted] lbs. I came across the CR82 Wood Pet Crate Crate Series [redacted] Extra Large Plus, which weighs [redacted] lbs on its own. This presents a challenge as it surpasses the weight limit specified by Air Canada. I am unsure how to proceed given this discrepancy. I would appreciate any assistance you can provide. Thank you, E.B.

Hello, Could you please confirm the availability of the following flight? - Sun, 10 Nov - Air Canada - Departure: 14:35 from Munich (MUC) - Arrival: 15:50 at Budapest (BUD) - Flight: Air Canada [redacted] - Aircraft: Airbus A319 (Narrow-body jet) - Operated by Lufthansa We previously booked tickets for Budapest-New York and Havana-Budapest flights with a layover in Munich through FlightNetwork. However, they refunded us, stating that the Lufthansa flight from Munich to Budapest is no longer operational. As a result, we are uncertain about booking the aforementioned flight found on your website. Please advise. Thank you, Vivianna

I have canceled a ticket booked with JustFly. The booking has been successfully canceled with Air Canada. The booking date was on February 25, [redacted], for Mrs. Manisindhu Medandrao. The ticket number was [redacted][redacted]-23. The agent name was AGT1 and the agency ID was [redacted]. The booking reference is SKHX4R. No refund will be given, but an outstanding travel credit can be used toward a new ticket. Any unused ticket value must be applied to a new ticket with outbound travel starting within one year. The original passenger must use their respective amounts, and any remaining unused amount will be forfeited. Non-refundable travel options like seat selection or meal vouchers can be used on future flights. Any used eUpgrade credits will be returned, and change fees will apply to the new ticket. Remember to keep the booking reference number for any future correspondence with Air Canada.

Last June, my flight from Heathrow to Ottawa got canceled, so I rescheduled my return flight for the following Sunday. Air Canada then emailed me a promotion code for a 25% discount on my next flight for booking before July [redacted]. Excited to use it for flights in June for my husband and me, I was disappointed when the code turned out to be invalid. After trying to resolve the issue with reservations over the phone and customer care via email, I decided to book our flights to avoid higher fares closer to the date. Despite my efforts, I was informed that once a booking is made, refunds or credits are not provided. I expressed my dissatisfaction and requested my email be escalated to a supervisor, but to no avail, as I was told the decision was final. It's frustrating that Air Canada, being a big company, couldn't simply credit my card as promised, especially when the issue was technical and not my fault. I find their customer service lacking in this situation.