Air Canada Customer Service Issues

I flew from Mumbai to Toronto on AC [redacted] on January 28. My bags were checked in Mumbai at 9:20 pm for the 11:45 pm flight and labeled PRIORITY as a Star Alliance Gold member through United Airlines (WA646782). Upon arrival in Toronto, I was told around 8:30 am local time that my bags didn't make the flight due to weight issues, and I traveled to Boston on AC [redacted] the next day. I reported the missing bags in Boston with the file number BOSAC60007. Despite checking online and calling the Central Baggage Office, I still have no update on the bag's location or status after more than 48 hours since leaving Mumbai. I have concerns about why I wasn't informed about unloading in Mumbai, why the case wasn't opened in Toronto, and the lack of information regarding my bags. I urgently need to know if my bags are lost because they hold important items for my son's wedding. How can I confirm if they are delayed or lost, and when they will reach Boston? Your assistance is greatly appreciated. Thank you.

I think I have lounge access for my husband and myself. Can you please confirm this for us? My name is Marjorie C. MacRae, Aeroplan number [redacted]. His name is Jon M. Plumb, Aeroplan number [redacted]. We are flying back to Calgary from Singapore with an 8-hour layover in Los Angeles on Air Canada flight number [redacted]. Could you verify if we have access to the Maple Leaf Lounge in Terminal 6, or do we need to buy it? If so, how much would it cost for both of us? Thank you.

During our recent trip to Maui, we experienced a disappointing flight with Air Canada on AC flight [redacted] from Calgary to Maui. The aircraft change from a wide body [redacted] to a cramped new [redacted] extended caused discomfort throughout the 7.5-hour journey. With only two small toilets for approximately [redacted] passengers, long lineups and turbulence warnings made using the facilities challenging. The narrow aisles and warm cabin added to the discomfort. We felt compelled to share our experience to highlight the unsuitability of the [redacted] extended for long-haul flights. While we are not seeking compensation, we hope Air Canada will consider the passenger experience on future flights. For our upcoming trips to Europe and Maui, we may explore alternative carriers based on this experience. Thank you for your attention to this matter. Sincerely, K&R Hodges St. Catharines, ON

I experienced multiple issues during my connecting flight from Toronto to Hong Kong. There were delays for refueling, maintenance, mechanical problems, and the need to replace the crew. Despite understanding that these issues can happen, I am disappointed as I will now miss my sister's wedding in Hong Kong. This trip holds special significance as it marks my return to Hong Kong after 8 years to celebrate with family and friends. The handling of today's events was also unsatisfactory. After boarding, we sat on the plane for nearly four hours. Considering my journey started at 3am, the extended delay was challenging. We were instructed to remain seated throughout the wait. I hope for your understanding and seek compensation for the time lost and the unfortunate circumstance of missing my sister's wedding.

During our journey from PDX, Oregon USA to Male’ Maldives with layovers in Vancouver BC, Delhi, and Bangaluru, we faced an unexpected situation upon reaching Delhi. Despite being assured we wouldn't require a visitor's visa since we were only in transit to Maldives, we were instructed to clear customs and show our visas. This led to us missing our connecting flight to Male' and having to purchase new tickets with Go Air. Sadly, our luggage with priority handling stickers did not make it onto the new flight. We suspect they may be stranded in Delhi due to not being picked up. We urge Air Canada to locate our bags tagged with AC229373 and AC229374 and transfer them to Go Air promptly. The missing bags belong to Michelle C. and David C., and I can be contacted at [redacted] for any updates.

On February 7, I was scheduled to fly from Edmonton to Nashville via Toronto. Unfortunately, our 7 AM flight was delayed due to bathroom issues and a smell of airplane fuel in the cabin. After being taken off and put back on the plane, the flight was eventually canceled. Rebooking my flight to Nashville via Toronto was a challenge due to landing restrictions. Upon finally arriving in Nashville the next day, my luggage was missing, causing inconvenience and additional expenses. After a disrupted trip, I faced further delays with lost luggage in Toronto upon return. The entire experience was frustrating and costly, leading to a missed day with my kids in Nashville. I am seeking full compensation for the flight, as well as reimbursement for the clothing and toiletries I had to purchase. The lack of timely responses and inconsistent compensation experiences with other passengers have added to my dissatisfaction. A quick response addressing these issues would be greatly appreciated. Thank you.

During our journey from the United States to the Maldives, my spouse and I encountered a mishap with our luggage. We suspect that our bags were left behind at the customs area during our layover in Delhi, India. Our connecting flight to Bengaluru was missed as we lacked the necessary travel visa, causing our bags to not be retrieved. We later flew directly to Male, Maldives, on Go Air flight G8 33. Unfortunately, our bags were not transferred to this flight. The bag tags in question are Air Canada tags [redacted] AC229373 and [redacted] AC229374. We kindly request assistance in locating and transferring our bags to Male airport for us to collect. From there, we will arrange for their delivery to Constance Moofushi resort in the Maldives.

Dear Sir/Madam, I traveled with Air Canada on February 5th, [redacted], from Toronto to West Palm Beach. I usually carry a standard size carry-on, which I have used with other airlines like AC, AA, and United without any issues in the past. However, at the airport, I was told I had to pay extra for my carry-on. My carry-on was a bit expanded because I had a large beach towel and running shoes inside, along with just a small purse and my laptop. The total weight was 11-12 kg. Due to some physical discomfort, I had placed the towel and shoes in my carry-on, which left plenty of space inside it. I have sent pictures of my carry-on as well. Although I received a letter from AC saying the charge was valid, I am not satisfied and would like to speak with a manager or someone in charge. I have also sent three more photos to show other travelers with similar carry-ons and an extra bag. I am eager for this matter to be investigated and resolved. You can reach me at [redacted]. My husband will also be flying with AC on February 21st, and we both will return to Toronto on the 25th with AC. I hope to avoid a repetition of this issue. I kindly request a refund of $52.50. I am keen on discussing this matter with higher authorities to provide more details. Thank you, Mrs. Shah Case Number: CAS-[redacted]

Last Thursday, I had a challenging travel experience from Vancouver to Boston with a layover in Montreal. Departing from YVR two hours late, the delay caused me to barely make my connection in Montreal. Unfortunately, Air Canada misplaced my bag, which meant I couldn't proceed through customs and consequently missed my connecting flight. After being rebooked on a flight five hours later, we faced additional delays due to mechanical issues, resulting in even more waiting time. The rescheduled flights offered were unsatisfactory, causing significant disruption to my plans for a conference in Boston. I missed an entire day of the conference and exploration in the city. Despite facing multiple setbacks, I am now looking to adjust my upcoming flights to Toronto and Ottawa to alleviate the stress of potential further travel issues.

Booking #[redacted]9, e-ticket [redacted][redacted] and [redacted][redacted] under the names Cara Kingston and Aden Dionne, were booked on September 30, [redacted], for a flight on February 23, [redacted], Flight #[redacted]. Cara Kingston encountered an issue at Pearson International Airport where she and her 13-year-old son, Aden, were allocated separate seats despite booking together. Despite arriving 5 hours before the flight, they were not seated together. The airport staff informed Cara that there was a fee to switch seats. She declined the offer of two adjacent seats with extra legroom and agreed to pay $88.00 for available seats in another location. The request is for a refund of the $88.00 charge due to the seats being initially booked jointly, expecting to sit together. The expectation is that when a mother and child book seats together, seating arrangements should reflect this without additional charges. A response is eagerly anticipated. Mary Kingston made the booking, with Cara Kingston as the passenger.

On January 2, [redacted], I booked a flight from Victoria to Mexico City departing on January 23rd with Air Canada. However, upon receiving the email confirmation, I noticed I was charged double the advertised price by a third party named Avion Travel. After contacting my credit card company, I discovered multiple debits from Air Canada, one of which was credited back as a correction for the overcharge by Avion Travel. Despite using one leg of the trip, I was informed the entire ticket had been voided. During my trip, I had to reschedule my return flight due to a car accident. Upon checking my Mastercard statement, I noticed additional charges from Air Canada. This has led to confusion as I believe I have been overcharged by Air Canada and unable to receive a credit for the unused portion of my original ticket. I am seeking clarification regarding this overcharge and the voiding of my ticket. I also require the reversal of charges to reflect the correct amount paid for the ticket. I am looking for an explanation and resolution to this matter promptly. Thank you.

Dear Air Canada, I am writing to address a complaint regarding a significant route change on a ticket for our business partner. The originally planned route from Edmonton to Kuala Lumpur was unexpectedly altered to include multiple stops resulting in a 39-hour delay. The communication with your call center has been unprofessional and confusing, adding to the frustration. Due to this inconvenience, there have been financial losses incurred, including the purchase of a new ticket from London to Kuala Lumpur with Malaysia Airlines, as well as potential business opportunities that were impacted by the delay. I kindly request that you take responsibility for covering the cost of the new ticket and acknowledge the losses experienced as a result of this incident. Your attention to this matter is greatly appreciated. Thank you.

Hello, I am Gheorghe Dumitra, and I made a booking with Taipan Tours for a trip to South America. I am scheduled to depart from Toronto to Lima on March 17th on flight AC [redacted] and return from Rio to Toronto on April 01st on flight AC [redacted]+AC91. My reservation with Taipan is under GUMIWB, the airline reservation code is NYXNCR, and the ticket numbers are [redacted][redacted] and [redacted]. My wife and I planned a pre-trip extension to Ecuador and intended to join the group in Lima and return to Canada as originally booked. However, we were informed by Taipan Tours that if we miss the outbound flight, we would forfeit the inbound flight as well due to Air Canada's policy. We had previously discussed with the tour operator that we were willing to lose money only for the outbound flight and still use the return flight. We seek advice on this matter as we do not want to face any issues at the Rio airport. Thank you for your assistance. G. Dumitra, P. Eng. Dr. Nina Dumitra

Dear Air Canada Customer Service Manager, I am currently in Canada after traveling from Sydney, Australia on February 12th. Unfortunately, I sustained an injury just after arriving and have been going through a detailed process that requires a lot of administration effort. I kindly request a copy of my flight purchase receipt to be forwarded to my email address. Please see below for my booking reference and ticket number. Booking Reference: MJGIAI Ticket Number: [redacted][redacted] I have already sent a previous email about this request and also called the call center with no success in obtaining the receipt. Your prompt assistance in providing this information would be greatly appreciated. Thank you for your help. Regards, David F. Air Canada Aeroplan [redacted]

Good morning, I attempted to contact the 1-[redacted] number, but due to the weather conditions, they are experiencing a high volume of calls. The recorded message states that changes can be made free of charge. I am urgently seeking to adjust my flight booked for Friday, March 15th, from Toronto to Winnipeg with return on March 19th. Due to my father's critical condition, I need to change my flight to tomorrow, Thursday, or Friday at the latest. I understand the weather challenges in Winnipeg and the associated delays. As a loyal Air Canada customer, I kindly ask for your assistance and understanding during this difficult time, as my family needs to fly for my father's funeral. Any help would be greatly appreciated. Thank you.

On January 1st, our flight from YHZ to Toronto was canceled, causing us to miss our flight to Costa Rica the following day. After being told by an Air Canada employee that they couldn't assist us, we contacted our travel agent who arranged for us to fly to Ottawa and then to Newark before heading to Costa Rica. Upon trying to board our United flight to Costa Rica, we discovered that Air Canada had not sent the electronic tickets. In our late 60s, this experience was incredibly stressful. United staff informed us we had only 2 minutes to board, and we barely made it as the plane door closed. Missing vacation time was already frustrating, but Air Canada's mistake added more stress. It's essential for Air Canada to better train their employees and remind them that customers like us deserve respect since we are the ones paying their wages.

My mother's bag was not placed on her flight yesterday. It has been 24 hours since her flight landed. There are important medications she needs to take several times a day. When I called the Air Canada delayed baggage phone number, I was given a FedEx tracking number that has not been updated online. The Air Canada baggage call center has been challenging to communicate with. It is crucial that we know where this bag is and get an accurate estimate of when it will arrive. Baggage Tracing: SFO-AC-[redacted]. FedEx Tracking: [redacted]41. Thank you. Mark and Patricia Manning.

I booked my flights with the tier that included checked baggage for both ways. I needed to change the date of my return flight and paid for that. Now during check-in, I'm being asked to pay for my checked bag again. Upon changing my date, I specifically asked the agent if my bag would still be covered, and was assured that it would be included. I'm hesitant to pay an additional $60 for my checked bag after opting for the higher tier to avoid extra charges and already paying almost $[redacted] for the date change. It's frustrating because I made sure to clarify this issue during the date change process.

Booking Reference: KIK425 I experienced an unexpected flight change by Air Canada yesterday. Originally scheduled to depart from Victoria, BC at [redacted], our flight is now rescheduled to [redacted], delaying our arrival at our destination by a full day. Unfortunately, we are unable to adjust our travel dates, as everything else is already arranged. We must arrive in Puerto Vallarta on March 30th, not the 31st. If it's necessary to modify our flight details to accommodate the new schedule and subject us to an overnight flight, we request that the departure date be changed to the 29th, ensuring we arrive as planned on the 30th. Your prompt attention to this matter is greatly appreciated.

On February 21, [redacted], I was scheduled to fly from Saint John, NB to Toronto on flight AC8949 which was cancelled. I was rebooked for a flight on Friday evening but had already made alternative arrangements with WestJet for the same day. I cancelled the rebooked flight and was assured I would be refunded for the unused portion of my original booking. However, I was only refunded for the seat charge, not the entire ticket. I reached out to Air Canada on February 26, [redacted] and was directed to the online portal for refund inquiries. I submitted the request on March 11, [redacted], and received an email on March 19, [redacted], advising me to apply for a refund if any part of the ticket was unused. I kindly ask for a review of my case and a refund for the original booking. Thank you for your attention to this matter.