Air Canada Customer Service Issues

My spouse missed his connecting flight from Billy Bishop Canada to Portland, OR. He holds a valid ticket and is looking to board the next available flight without incurring additional fees. Unfortunately, we are currently facing financial constraints as I am disabled and unable to secure extra funds. We have been informed that to reschedule the flight, a sum of $[redacted].00 would be required, which we are unable to afford at the moment. We earnestly seek assistance to facilitate his travel to Portland without incurring additional expenses. Rest assured, we can reimburse any fees once my husband is able to access his ATM card upon arrival. Thank you for your understanding and support.

Dear GetHuman, I have recently made a booking for two return flights to Canada to celebrate my daughter's accomplishment in completing the Pacific Crest Trail hike. However, due to visa restrictions, my daughter had to change her return flight, leaving me and my son scheduled to go without her. This family trip was meant to commemorate my late mother's memory, and losing the money for this trip feels like a significant setback. I am hoping to cancel the booking and receive a refund, even though the tickets are labeled non-refundable. I have attempted to contact customer service without success, as I cannot make international calls from my mobile. With no available email option and limited access to a landline, I am reaching out for assistance in this matter. Your help in resolving this issue would be greatly appreciated. Best, Diane Lewis

My spouse and I recently traveled in business class from YVR to HNL on 05/06/[redacted]. Sadly, it was not the premium experience we had hoped for. The plane, an old [redacted]-[redacted], did not meet the expectations set by the airline's website. Instead of the promised clean, bright, and spacious cabin featuring fine dining and comfortable seating, we found ourselves in a dark, cramped space with dated amenities. The seat was uncomfortable, the meal was subpar, and the overall condition of the cabin left much to be desired. I have decided not to use my return ticket for 26/06/[redacted] and am requesting a full refund for it, as well as a reimbursement for the price difference between business and economy class. My booking reference is ACPJZE, and I am Michael R. Adamson, traveling with Hisami Adamson. I attempted to contact customer service but was met with an unhelpful automated message. If I do not receive a satisfactory response, I am prepared to escalate this issue. Thank you.

I am seeking information regarding flight [redacted] from Victoria to Papeete on 3 July. I am concerned about the 21-hour layover in SFO and whether we will need to claim our luggage during the layover. As military personnel, we are eligible for three complimentary checked bags. I would like to confirm if this policy applies to this flight. Additionally, I plan to bring a Personal Flotation Device with a CO2 inflater similar to the ones available on the aircraft. Can this item be included in our checked baggage? Thank you for your assistance in advance. - D. Perfitt

On June 5, [redacted], I flew home using reservation number amprnz. At the airport, they offered to put passengers in the lounge on an earlier flight, and I accepted. Despite paying for a bid upgrade on flight [redacted] with 5 empty seats, I did not receive the upgraded seat. I have the receipt for the payment taken via email. How can I request a refund for the upgrade I was charged but did not get?

Hello, I attempted to reach your customer support by phone but was informed of a wait time exceeding 30 minutes, leading me to seek assistance here instead. I wish to modify my reservation with the following details: PJLEHO, R3UD8A. Tonight, I am scheduled to fly from New York to Canada, then onward to Denmark with a 21-hour layover in Toronto. Despite my efforts with the booking agency, they were unable to facilitate the change and directed me to contact you directly. My request involves adjusting my initial flight, set for tonight, to a later departure tomorrow. The agency mentioned a 2 pm flight with available seats, enabling me to keep my connecting flight to Denmark. I am willing to incur any additional fees associated with this change. I understand this is short notice and apologize for any inconvenience. I simply seek confirmation on the feasibility of this alteration. Thank you.

Hello, I am located in Terrace, BC, and my 87-year-old father with dementia lives in Nanaimo, BC. He needs a companion to assist him during his flights. I plan to fly from Terrace to Vancouver, then to Nanaimo to meet my father, and return to Terrace the same day. We will be taking the same flight back to Vancouver. I am concerned about the short turnaround time in Nanaimo and want to know if I can stay on the plane to wait for my father without having to deplane. This would help reduce my father's stress. I am looking for information on companion rates and how to proceed. I have been unable to reach Air Canada at 1-[redacted] after multiple attempts over the past two days. This has been frustrating, especially as I missed a seat sale. I can be contacted by email or at [redacted]. Thank you.

I attempted to email Air Canada regarding my business class ticket purchased through GO TO GATE on February 12, [redacted]. There was no Air Canada PNR number provided, only an agency reference number MP56NX. Being unable to contact GO TO GATE due to the holiday in Turkey and not having the PNR number, I couldn't cancel my flight upon learning I needed a transit visa for Canada the night before. Despite efforts, I could not cancel the flight through Turkish Airlines, only obtaining ticket numbers [redacted][redacted] and [redacted][redacted] at the airport. I am hopeful Air Canada received my email the night prior to the flight without the PNR, and can refund me the amount. I am still awaiting the PNR number and request your assistance in tracing it. Best Regards, Aynur Canli.

While traveling with Air Canada from Fort McMurray to Tirana via Toronto on June 08, [redacted], I encountered an issue with the cleanliness of the portable table during meal service on flight AC [redacted] (Q8YYER). The table had visible blood stains, which was extremely unpleasant and almost made me feel sick. I brought this to the attention of a flight attendant, who promptly cleaned it after I raised my concern. I felt disappointed and disrespected by this experience, as it affected my ability to enjoy my meal and drink. I hope Air Canada can investigate how this occurred, enhance their customer service procedures to prevent such incidents, and provide appropriate compensation for the inconvenience caused during my journey.

On June 2, [redacted], I tried to buy tickets on your website but had trouble with my Mastercard. I had to transfer funds to my Wells Fargo account and use my debit card instead. Later, my Mastercard company contacted me about Air Canada charging me for the tickets, even though I used my Wells Fargo account. Can you please reverse the incorrect charge of $[redacted].34? I tried calling but was disconnected after waiting for over an hour. Please email me for the necessary account details. Thank you for your assistance. - Jim S.

My friend Betty McDonald and I were referred to a Booking Group for reservations supposedly passed to them by United, claimed to be recommended by Air Canada. The person, Malcolm, who works for an umbrella company handling global airlines, charged us double for flights to Utah, falsely stating increased fares. He said he could provide cheaper tickets and persuaded us to pay $[redacted] each for round trips. He refused a refund unless canceled four days prior to the trip. Recently realizing the deception, I found he charged $[redacted].72, more than double what I would have paid booking directly. The Mileage Explorer card shows the transaction. Seeking assistance from the airline that referred us to report this scam. Joan Bruchas

My flight from Los Angeles International Airport to Toronto Pearson International Airport is delayed by nearly two hours, causing inconvenience with my rental car reservation. Seeking comfort, I visited the Air Canada Lounge, but I encountered an unfriendly lady named Ruthy who directed me back to the gate, claiming there was staff available, which turned out to be inaccurate. Despite my efforts to address the situation, Ruthy then asked me to leave the lounge. I am surprised by the lack of friendliness from an Air Canada employee. I had chosen a Lufthansa flight but it is operated by Air Canada, and I am disappointed by the frequent issues and delays I encounter when flying with this airline.

Hello, I recently booked a flight with Cheap Oh Air believing it was an American airline, but it turned out to be WestJet. The flight was meant to go from Winnipeg, MB to Castlegar, BC but ended up heading to the wrong destination. I spoke with Air Canada agent, Erica from Calgary, who mentioned a charge for canceling the initial flight and assured me she would resolve the issue. However, after waiting for a callback that never came on the 19th, I am left unsure about the status of my flight. My name is Marilyn Jean Scott from Arborg, Manitoba. The booking reference I have is [redacted]. The payment for the flight was made by my son, Bowden Scott, from Charlie Lake, BC, using a Mastercard. You can reach me at 1-[redacted] or [redacted] I would appreciate any assistance in confirming if the original flight was canceled and a new one was arranged. Thank you.

Hello, my name is Mohamed. I was scheduled to fly yesterday at 1:00 pm Algerian time to Chicago with reference number M96X6K. Despite arriving at the airport before the gate closed, I encountered issues with the help desk that delayed me. The gate closed before the problem could be resolved, and I was instructed to contact the airline to change my flight. Unfortunately, I experienced disrespect from a worker named Djoudi at the gate, leaving me feeling frustrated and disappointed. I have all necessary documents for travel, including a green card, Algerian passport, and transit visa to Canada. I urgently need assistance as I cannot afford a new ticket. I am currently at the airport and cannot make international calls. Is there a way to contact you via WhatsApp, Viber, or Skype? I will also send an email confirming my visa for Canada.

I experienced a flight change without notification, as Air Canada mistakenly emailed the wrong address. Consequently, I missed my original flight and was rebooked on Flight [redacted] to Montreal and then on standby for a connecting flight to Boston. I had to check my carry-on last minute, resulting in anxiety and a delay that caused blistered feet from inadequate footwear. Customs delay in Quebec added to the stress, almost causing me to miss my second flight. The error in my email address made by Air Canada led to an incredibly hectic day. I am considering not using Air Canada in the future and would like to claim full compensation for my hotel stay in Quebec, cab fares, and the inconvenience faced during the journey. I can be reached at [redacted] or via email at [redacted]. Virginia O'Brien from Milton, MA.

During my journey to Croatia from Europe with Air Canada, I encountered a flight delay that caused me to miss my connecting flight. Despite assurances of being rebooked, I was left to figure out my travel arrangements alone with other stranded passengers. After multiple attempts to seek assistance, I managed to get rebooked with the help of an Air Canada agent in Germany. Unfortunately, my luggage was delayed for six days. Now, on my return journey, I faced issues with my booking on flights from Dubrovnik to Munich and Munich to London Heathrow. This has left me stranded and frustrated, spending a considerable amount of time on calls to Air Canada. I am seeking rebooking options, compensation, and reimbursement for the time and expenses incurred during this ordeal.

Booking reference: QCNEZV. I spoke with your agent to book 4 flights and was charged $[redacted].20. Unfortunately, the email address he took was incorrect, resulting in the booking being for July 3rd instead of July 2nd, which caused significant inconvenience as my brothers' and wife's travel was for a funeral. After discovering the error, the agent also input the wrong name, gave the wrong amount initially, and failed to provide reference or booking numbers. Despite confirming the mistakes, I was unable to locate the agent to resolve the issues. I had to cancel all 4 flights due to these errors, including a misspelled passenger name. With the urgency of the situation related to a family member's passing and important events from July 3rd to 4th, I am deeply frustrated by the lack of attention to detail in this booking process. I hope the matter can be rectified promptly to avoid further distress. Thank you for your assistance.

Subject: Flight Issue - Ref: [redacted] I am writing in regards to my flight on June 15, [redacted], with reference number [redacted] from Brussels to Toronto and then to Baltimore. Upon arriving two hours early at Brussels Airport, I encountered a problem with my entry permission to Toronto, as I only had an ESTA for the USA and not an eTA for Canada. The airport staff was unhelpful, which led to missing the flight that had a non-refundable ticket worth approximately [redacted] euros. Although I managed to obtain the necessary eTA eventually, the gate was already closed at 10:45, an hour before departure. Despite seeking assistance from the ticket office in Antwerp where I purchased the ticket, they were unable to help. This caused great disappointment, as I believe a little cooperation from the airline staff would have made my journey successful. I am requesting a refund due to the circumstances that I faced. I have attached a copy of the ticket for your reference. Sincerely, DS Abera

Booking Reference: NQHJIR June 27, [redacted] Flight AC570 from YYC to LAX departing at 6:05 am. During boarding, the gate agent at Calgary (YYC) had my wife's carry-on bag but later took it back before departure, explaining it would be sent on a separate 6 p.m. flight to LAX. Upon arrival, the Air Canada baggage office at LAX confirmed this and arranged for courier delivery that night. Despite being present at the delivery address, we did not receive the bag or any notifications despite several promises from Air Canada employees. I've tried calling multiple times without success. We will be at LAX tonight en route to EWR on UA [redacted] (12:05 a.m.) and need urgent assistance locating the missing bag. Please reach out to us at [redacted] or email promptly. Thank you.

I returned from a holiday only to find my luggage arrived a day late and damaged. After filing a claim (YXSAC13012) and waiting for an update, I was instructed to email to follow up. Despite my efforts, including speaking to a representative named Nicole Ward, my claim was denied due to delays on their end. An agent assured me that the issue would be resolved promptly, but I later received another denial email from Nicole Ward. The lack of immediate attention to my damaged luggage claim has been frustrating, especially considering the back and forth communication. I have all the emails as proof of the correspondence. Hoping for a swift resolution to this matter. Thank you, Allan T.