Hi! I already emailed you at CustomerS*****@***.com regarding my booking. I've pasted...

GetHuman-aawalk's customer service issue with Agoda from November 2020

Help with my Agoda issue
The issue in GetHuman-aawalk's own words
Hi! I already emailed you at CustomerS*****@***.com regarding my booking. I've pasted the details of my email below for you to look into and advise. Thanks!**Subject: FW: Confirmation for Booking ID * ********* Check-in Monday, December *, ******Hi,**I phoned the hotel to reconfirm my booking and they advised that I do not have a booking for these dates, yet my profile on your Reservations system under “My Bookings” shows that I have the below booking.**Please can you check and advise what is going on?**Thanking you.*Dawn**Surfers Aquarius on the Beach*************-** Old Burleigh Road Gold Coast Australia **** -View on map**View property policies*Email the property*Message property**Booking ID**********Pay nothing until December *, *****Add to my calendar*Check-in*Check-out***:** PM - December *, *******:** AM - December **, ****** nights*Change dates*Notify arrival time*Contact details******@***.com**** ***********Guest name*Dawn Walker*Manage guests*Rooms bookedSuperior * Bedroom (x *)*Booked capacity* adults*Max capacity* adults**Ocean view**** m****** ft**Non-smoking** queen bed** single beds*Room type*Superior * Bedroom*FREEWi-Fi*Room capacityMax * adults*Special requestsAdd special requests*Payment details*Pay nothing until December *, *****Send e-receipt** room(s) x * night(s)AUD*,***.***Total PriceAUD*,***.***Included : Taxes and fees AUD ***.****AgodaCash Earned from this trip(AUD **.**)$ *.***Payment method*Card holder nameDawn Walker*Card typeMasterCard

GetHuman-aawalk did not yet indicate what Agoda should do to make this right.

How GetHuman-aawalk fixed the problem
I had to telephone your office and sort it out over the phone
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Agoda

Customer service issue
Reported by GetHuman-aawalk
Nov 9th, 2020 - 9 months ago
Fixed
GetHuman-aawalk shared how to fix
Seen by 18 customers so far
Similar issue to 12446 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-aawalk started working on this issue
Nov 9th, 2020 1:43am
GetHuman-aawalk confirmed the issue is fixed. Hooray!
Nov 11th, 2020 8:05am

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