Hello Agoda,**I am seeking for your help!**I have made a reservation via Booking.com bu...

GetHuman4390079's customer service issue with Agoda from February 2020

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The issue in GetHuman4390079's own words
Hello Agoda,**I am seeking for your help!**I have made a reservation via Booking.com but I would like to cancel it. It tells me I cannot do it via their website. I called the hotel and told me that the reservation is under Agoda. I tried to cancel via Agoda online, but I am also not able to because I cannot view the booking in my account.**Here are the details:***Tapyas View Deck Hotel**Confirmation number*********************PIN Code*******Booking Details* nights, * rooms*Check-inThursday ** March *****Check-outTuesday ** March *****Cancellation cost*From **:** on February **, *****FREE*From **:** on March **, ****** *,****Price** *,*****Cancellation: We’ll give you a full refund (* *,***) if you cancel in the next ** days, ** hours, and ** minutes. After that, we’ll refund you * *,*** if you cancel ** hours or more before check-in.*This booking was made with our partner provider, Agoda.*Kindly cancel the reservation and provide me the full refund of P*,*** pesos. Thank you very much!**Regards,*Pamela Repotente**** *** *** ****

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Agoda

Customer service issue
Reported by GetHuman4390079
Feb 24th, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 16961 others
0 customers following this

Timeline

GetHuman4390079 started working on this issue
Feb 24th 4:09am

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