So disappointing, done my bookings a month ago in behalf of my Boss using the card of m...

GetHuman3347901's customer service issue with Agoda from August 2019

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Before contacting them, items GetHuman3347901 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman3347901's own words
So disappointing, done my bookings a month ago in behalf of my Boss using the card of my office mate. Then I was surprised that Anya Hotel Tagaytay required the guess to pay in full due to absence of physical credit card. **I was advised that Agoda transferred the booking to Booking.com who has different policy on online bookings. As a client I don't care where to lodge my online bookings *i wanted a hassle free transaction that is why we proceed to online bookings. **The guess brought the xerox copy of the card, ID of the credit card holder and authorization letter. **Worst the hotel staff recommend for succeeding bookings NOT TO engaged to AGODA, preferably direct to Hotel website which is now I*m thinking more convenient. **I used to book at AGODA often for its reliability before but now no more bookings at your page.

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Agoda

Customer service issue
Reported by GetHuman3347901
Aug 1st, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 34690 others
0 customers following this

Timeline

GetHuman3347901 started working on this issue
Aug 1st, 2019 8:28am
GetHuman3347901 indicated the issue is not fixed yet.
Aug 5th, 2019 9:18am
GetHuman3347901 indicated the issue is not fixed yet.
Aug 5th, 2019 9:19am
GetHuman3347901 indicated the issue is not fixed yet.
Aug 5th, 2019 9:19am
GetHuman3347901 indicated the issue is not fixed yet.
Aug 5th, 2019 9:19am
GetHuman3347901 indicated the issue is not fixed yet.
Aug 5th, 2019 9:19am
GetHuman3347901 indicated the issue is not fixed yet.
Aug 5th, 2019 9:20am

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