I booked al sin palace hotel in Abu Dhabi,paid in full upfront and gave all necessary i...

GetHuman-merrysha's customer service issue with Agoda from June 2019

Help with my Agoda issue
The issue in GetHuman-merrysha's own words
I booked al sin palace hotel in Abu Dhabi,paid in full upfront and gave all necessary information,however when we arrived,hotel staff point blank refused to let us check in although the booking day has started,it was after * ‘o’clock..they asked us for extra money for check in and were downright insulting and unprofessional,staff used double meaning words and we had to go through a **** of deal in midnight searching for another hotel and booking via front desk!*When I complained,I received a message through agoda that amount has been refunded,but I still haven’t received it yet .*Moreover,I am so pissed at staff attitude and agoda did nothing to at least rate that hotel down!*Please refund my amount at least ASAP *I was a good customer of agoda but after this,I won’t book with them ever again !*Bad experience!

GetHuman-merrysha did not yet indicate what Agoda should do to make this right.

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Agoda

Customer service issue
Reported by GetHuman-merrysha
Jun 10th, 2019 - 2 years ago
Fixed
GetHuman-merrysha shared how to fix
Seen by 8 customers so far
Similar issue to 31898 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-merrysha started working on this issue
Jun 10th, 2019 1:40pm
GetHuman-merrysha confirmed the issue is fixed. Hooray!
Jun 13th, 2019 9:12pm
GetHuman-merrysha confirmed the issue is fixed. Hooray!
Jun 13th, 2019 9:20pm

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