Agoda Customer Service Issues

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I made a reservation through agoda.com at Bhimtaal, Nainitaal, Uttarakhand. After receiving a confirmation email, upon arrival at Lord's Residency in Bhimtal, the manager informed me that OYO had canceled my booking and we were denied a room. They assured me the refund would be processed within 24 hours. Exhausted and frustrated with OYO's service, I had to pay an additional [redacted].00 for a last-minute stay at Hotel S Sequre. Despite contacting customer service numerous times at [redacted]3, there has been no response, and the refund has not been credited to my account. I urge for a prompt refund of my booking amount. Details: Booking ID [redacted]65, OYO [redacted] Graceful Stay, Lord's Residency, Ward No.6, Next To Birla Institute Mallital, Bhimtal, Nainital, India [redacted]. Thank you.

During our stay in Sri Lanta, Ko Lanta, we have been disappointed to find that most of the resort, restaurants, and attractions are closed. This information was not communicated to us prior to booking. The beach is littered with trash, making it difficult to find a clean spot. Our room, although nice, has a draining issue in the shower and windows that won't close, allowing mosquitoes to enter despite using strong insect repellent. Additionally, the cost of food and drinks is unreasonably high. While we understand we have already stayed one night, we request a refund for the remaining days due to the circumstances. It is disheartening to travel such a long distance only to face these challenges. We are disappointed by the lack of transparency from Agoda and will reconsider booking through them in the future.

My partner and I are currently at the Sri Lanta Resort in Ko Lanta. Unfortunately, upon our arrival, we noticed that much around the resort is closed, including the shop and spa. We traveled a long way and spent a significant amount of money to be here, but we were disappointed by the lack of amenities. Despite trying to budget as students, we found it hard to afford the on-site restaurants after learning the food prices. Furthermore, many local establishments we attempted to visit were closed, contrary to what we saw online before our journey. The beach is littered with trash, making it unpleasant to relax there. Our room is okay, but we are facing issues with the shower and windows, exposing us to mosquitoes. Despite taking precautions, we still endured numerous mosquito bites. We are thoroughly disappointed and are considering checking out early. While we do not expect a refund for our past days, we are hoping for a refund for the remaining days we won't be staying. Thank you.

Agoda Hello Ceyda Kujrer, Thank you for reaching out to Agoda Customer Support regarding the cancellation of your booking. We have successfully processed the cancellation for your reservation at NH Collection Brussels Grand Sablon. Please note that your credit card will be charged based on the property's cancellation policy. The details of your cancelled booking, including any applicable fees, are provided below. We appreciate your booking with Agoda and look forward to assisting you with future reservations. Sincerely, Agoda Customer Support (Original message has not been changed beyond basic grammar and typo corrections.)

I recently booked a stay at ICity holiday home through Agoda Malaysia using my credit card. I paid RM [redacted] for room charges and an additional RM [redacted] as a deposit. Upon checking out at 12 PM, I was told the refund for the deposit would be processed via internet banking. Unfortunately, the property agent failed to refund my RM [redacted] deposit. After multiple follow-up calls, Agoda informed me that the property agent was holding the deposit due to a missing air conditioning remote control, which was not mentioned during my checkout. I believe the property agent should have informed me about any discrepancies upon checkout and provided a checklist of items in the property. This lack of communication and professionalism from both Agoda and the holiday home is extremely disappointing. I am now seeking a full refund of my deposit and compensation for the inconvenience and poor customer service I have experienced.

Hello, I recently stayed at HallMark Regency Hotel with booking ID [redacted]41. Unfortunately, Agoda double-charged me for the reservation. Initially, my Malaysia Bank Card payment failed with a clear "Unsuccessful" message. I then used my Singapore Bank Card, which went through successfully. However, upon checking in at Johor Bahru, I discovered that I was charged twice for the same booking. I request a refund for the duplicate payment under ID [redacted]89 (Unsuccessful Malaysia Ringgit Bank Card). My legitimate payment was made with the Singapore Bank Card under ID [redacted]41 (Paid in Singapore Dollars). This situation has been extremely frustrating, and I would appreciate a prompt resolution to this matter. Thank you, Weiming

Hello, I am reaching out regarding my client's booking at Eloisa Royal Suites for 2 rooms under booking ID [redacted]76 scheduled for Dec 18-20. My client has decided to extend the stay for an additional day, so the new dates should be from Dec 18-21. I have attempted to modify the reservation online but encountered issues as it indicated the dates were unavailable. I have contacted the staff at Eloisa Royal Suites, who advised me to reach out to you directly as per their system, the date change should be feasible. I would greatly appreciate your prompt assistance in this matter. Thank you, Hazel S.

Hello, I reserved a room at Country Inn, Ram Nagar for three people on June 8th with booking ID [redacted]89. Upon arrival, the hotel staff mentioned they had no available rooms and claimed no responsibility for the reservation since it was made through Agoda. I remained in the hotel lobby until 9 PM. At 9:30, they apologized and admitted they had no rooms available. I spent the entire night looking for accommodation but could not find a room anywhere. My wife, daughter, and I ended up spending the night in the car. It was a terrible experience with both Agoda and Country Inn. I am considering legal action against Agoda since my booking was pre-paid. Despite contacting Country Inn multiple times for a refund, Mr. Sinha indicated they had not received any payment from Agoda. This situation appears to be quite disheartening and seems like Agoda's way of mistreating customers. I intend to pursue legal action against Agoda for their treatment towards me. Thank you, Vivek Gupta

Good day. I'm reaching out regarding a booking my daughter, Diane D. Isidro, made last night at Rainbow Hotel Seoul through your website. After reading multiple negative reviews mentioning the lack of an elevator, unsuitable conditions for seniors, rude owner Mr. Kim, and poor cleanliness and service, we have decided to cancel this reservation. We plan to rebook at Hotel Icon through your site instead. Please confirm the cancellation of the booking made last night promptly so we can proceed with the new reservation. Feel free to email me at [redacted] copying [redacted] Thank you. Best regards, Mr. Jesus M. De Isidro

Booking Cancellation Request Hello, I am reaching out to inform you of my decision to cancel the hotel reservation I made last night at Rainbow Hotel Myeongdong. After reading numerous negative reviews from previous guests, citing the absence of an elevator (not ideal for seniors), poor service, lack of breakfast and bath towels, inadequate cleanliness resulting in unpleasant odors, and disrespectful behavior from the owner, Mr. Kim, towards guests, I believe it is best to cancel my booking. Please confirm the cancellation of my reservation promptly, as I plan to rebook at Hotel Icon through your website. I can be reached for any correspondence at [redacted] or [redacted] Thank you. Sincerely, Mr. Jesus M. De Isidro / Diane De Isidro

I made a reservation for a hotel room in Paris through Agoda online. However, there was an issue with the booking date, and we ended up booking the wrong date for just one night instead of July 2, 3, and 4 as intended. I contacted an Agoda agent 15 minutes after noticing the mistake and spoke to the Paris hotel the same night, confirming availability for our preferred dates. The hotel advised that Agoda needed to adjust the reservation. Unfortunately, Agoda took 48 hours to act, resulting in the hotel being fully booked and our reservation being canceled. Agoda has stated that we are not entitled to a refund for this oversight. I believe this situation could have been rectified promptly if addressed earlier. Please address this issue and refund our payment promptly.

Hello, My name is Karni Aharon from Israel. I previously corresponded with the booking company, and they have directed me to contact you regarding a matter that has been troubling me. In September [redacted], my group and I had a trip to Romania planned for 10 days. We made hotel reservations through the booking company, including one at Le Boutiqe Hotel MOXA for September 24th-26th, [redacted]. Regrettably, I overlooked canceling this reservation, leading to a charge of $[redacted] on my credit card. Although I understand your standard procedures, I kindly request your consideration due to this oversight. I am a pensioner nearing 75 and cannot afford this financial loss. I hope you can review the details and see that I did not utilize the hotel stay. I appreciate your attention to this matter and eagerly await your response. Thank you for your assistance. Karni Aharon

I am a loyal customer of Agoda. I made a booking for Hotel Norge at Scandic Bergen on your website for a stay from 6 May to 10 May [redacted]. I am unable to find the itinerary number for this booking. The accommodation cost was 8468NOK. Upon check-in, we paid an additional 1600NOK to upgrade to a larger room. My credit card from CIMB bank was charged for both amounts in May, and I settled this payment on 22 May [redacted]. Surprisingly, I noticed another charge of [redacted] NOK in June [redacted] by CIMB. CIMB advised me to contact the hotel regarding this issue as they were unable to cancel the transaction. I have reached out to Hotel Norge twice on 23 June and 26 June, but I have not received any response regarding this duplicate charge. Despite this inconvenience, we enjoyed our stay at Hotel Norge and recommended it to others. However, the duplicated charge has raised concerns about the hotel's credibility. I kindly request Agoda's assistance in communicating with the hotel to rectify this situation. Thank you.

I am extremely disappointed with the condition of the hotel I booked. The room is not safe and far from the standard of cleanliness I expected. The bed has burn holes, there are food stains on the floor, pillows, blankets, and comforter, and even the chair is torn apart. The bathroom is dirty with hair in the bathtub and large stains. I cannot let my daughter or myself sleep in such a room. I demand a full refund for my booking. It's unfair to refuse refunds when the room is not up to basic standards of cleanliness. I travel frequently and have never experienced such poor conditions. I work hard for my money and refuse to accept this subpar accommodation.

Subject: Partnership Proposal for F1 in Schools World Finals [redacted] Dear Sir/Madam, I am writing on behalf of Team Agera, a group of 5 students from Raffles Girls' School (Secondary) chosen to represent Singapore in the upcoming F1 in Schools World Finals in Abu Dhabi this November. We are seeking a partnership with Agoda to help cover our competition expenses. F1 in Schools is a STEM program where teams design, manufacture, and race miniature cars. As we are self-funded, sponsorships are crucial for our success. Your support would be pivotal in our journey. With the World Finals coinciding with the Grand Prix, the event offers extensive marketing exposure to racing enthusiasts and VIPs. Team Agera has a strong track record in the competition, winning multiple awards last year. We are committed to promoting women in STEM and offer various sponsorship benefits. We have a detailed partnership proposal available, including our budget projections. Your interest in supporting us would be highly valued. For further discussions or a presentation, please contact us via email. Thank you for your time and we look forward to your positive response. Sincerely, Megan Cheah Team Leader Team Agera

On May 27, [redacted], I booked a suite through Agoda at the Bellagio for two nights. The suite was less than satisfactory. I spoke with the general manager who, at the time, comped my entire stay, including valet, food, and also provided me with a $[redacted] resort credit. I was required to leave a cash deposit for my stay, which was completely refunded. The only charge I was responsible for was a $20 gratuity. I have all documentation from the Bellagio, which includes a statement confirming that the money, including my deposit, was returned to Agoda. However, Agoda refuses to refund the money back to me. Dealing with this issue has given me nothing but a migraine. My bank has also been involved in trying to resolve this matter. Currently, this company is holding over $[redacted].00. Any help or advice on how to resolve this situation with the company would be greatly appreciated.

My son, Jason A. Hann ([redacted]), made a reservation for a 6-night stay at the Reston, VA location ([redacted]). I recently spoke to Khalde regarding a refund for 4 nights as my son was unexpectedly detained on 6/29/19 and only stayed for 1 night. Khalde agreed to the refund, but communication with you is needed for the process. My son entrusted me to handle this on his behalf. Please reach out to Khalde at the provided number to facilitate the reimbursement. Thank you for your assistance in resolving this issue. Sincerely, Joan H. [redacted]

I'm inquiring about canceling my booking at the Panja Resort Hotel with no fees due to a room discrepancy. I reserved a Deluxe Triple Room for three adults and one child through Agoda, but the hotel said they don't offer that room and booked me in a Premier Deluxe for two people. This led to extra charges for the additional person and a bed. While my booking is non-refundable according to the website, I believe this issue is not my fault. I want clarity on whether I will be charged before canceling. If I had known about these complications, I would have booked directly with the hotel. I hope to resolve this without any extra fees. - M. Libot, Booking ID: [redacted]68 Reservation: 1 Room, 2 Nights Check-in: Fri, 08 November [redacted] (after 2:00 PM) Check-out: Sun, 10 November [redacted] (before 12:00 PM) Room: Deluxe Triple Room for PHP 7,[redacted].00 Total: PHP 7,[redacted].96 Additional: Taxes and fees PHP [redacted].0 (Pay at the property)

I had a disappointing experience at Sleep with Me Bangkok hostel, booked through Agoda last May weekend. Upon arrival, they claimed my name was not in their system, despite showing them my confirmation printout and payment receipt. The reception refused to check me in and suggested I cancel through Agoda. I was eventually offered a downgraded room but asked to pay full price again, which I declined as I had already paid through Agoda. After much back and forth, they let me check in but only took a room deposit. The room was subpar, hot, noisy, and far from what I had booked for my two-day course. I was frustrated with the supervisor's handling of the situation, as they blamed Agoda and were unhelpful. The staff's behavior and language were also impolite. This experience soured my first solo trip to Thailand.