***********Agoda was charging my card for reservation at A Plus Hostel without my conce...

GetHuman-farhanim's customer service issue with Agoda from February 2019

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The issue in GetHuman-farhanim's own words
***********Agoda was charging my card for reservation at A Plus Hostel without my concern, I have already called property to the cancelled booking with refund, and I was informed today (*********) is the last day if I want to cancel my booking and they will refund me, but the thing is my payment was charged by Agoda so I need to refer Agoda first. I need an ASAP response because today is the last day for cancellation and I want request for my refund as well.
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Agoda

Customer service issue
Reported by GetHuman-farhanim
Feb 15th, 2019 - 8 mons ago
I have an issue with Agoda too
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Seen by 3 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-farhanim started working on this issue
Feb 15th 7:14am