night I want to convey my disappointment because my * bookings that I canceled cannot b...
GetHuman1557623's customer service issue with Agoda from November 2018
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The issue in GetHuman1557623's own words
night I want to convey my disappointment because my * bookings that I canceled cannot be returned even though I canceled the same day then on the same day I ordered a room with * new book numbers. I already called the Agoda customer service in Jakarta. and from the customer service party, Agoda said that the hotel did not want to return the money. Well, after I called the hotel and the hotel said that if I bought it from online, I had to get from Agoda to make a report in writing and email to the hotel. then the hotel will confirm this. frankly the money I asked to return is a very small value compared to I lost the trust that had been there with agoda please help to be clarified from which party cannot return the money I just want to know the truth thank you
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Nov 14th, 2018 2:15pm
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