night I want to convey my disappointment because my * bookings that I canceled cannot b...

GetHuman1557623's customer service issue with Agoda from November 2018

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The issue in GetHuman1557623's own words
night I want to convey my disappointment because my * bookings that I canceled cannot be returned even though I canceled the same day then on the same day I ordered a room with * new book numbers. I already called the Agoda customer service in Jakarta. and from the customer service party, Agoda said that the hotel did not want to return the money. Well, after I called the hotel and the hotel said that if I bought it from online, I had to get from Agoda to make a report in writing and email to the hotel. then the hotel will confirm this. frankly the money I asked to return is a very small value compared to I lost the trust that had been there with agoda please help to be clarified from which party cannot return the money I just want to know the truth thank you

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Agoda

Customer service issue
Reported by GetHuman1557623
Nov 14th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 13264 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman1557623 started working on this issue
Nov 14th, 2018 2:14pm
GetHuman1557623 indicated the issue is not fixed yet.
Nov 14th, 2018 2:15pm

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