I cancelled my booking at Rio Hotel Macau before its deadline for free cancellation. I...

GetHuman-mi_sori's customer service issue with Agoda from November 2018

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The issue in GetHuman-mi_sori's own words
I cancelled my booking at Rio Hotel Macau before its deadline for free cancellation. I received a confirmation mail from agoda that my booking was cancelled WITHOUT Charges. But when I checked my credit card account used for the booking, I was charged with the full amount. I have already emailed your office for the reversal but my bank told me that no confirmation of reversal from your bank has been sent to my bank as of yeaterday. Please do something about this as soon as possible. I hope that the full amount will be refunded before my due date for my credit card payment which is on November **, ****. Thank you.**I’m hoping for your prompt action.**Booking ID* **********Guest: Marcela S. Panganiban

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Agoda

Customer service issue
Reported by GetHuman-mi_sori
Nov 12th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 12922 others
0 customers following this

Timeline

GetHuman-mi_sori started working on this issue
Nov 12th, 2018 8:17am

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