Greetings!!!!!**Dear Agoda ,**we have traveled and booked through Agoda for rajsthan Ud...

GetHuman-utpalahd's customer service issue with Agoda from November 2018

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The issue in GetHuman-utpalahd's own words
Greetings!!!!!**Dear Agoda ,**we have traveled and booked through Agoda for rajsthan Udaipur ... we had booked hotel the rising udaipur with agoda and paid **** rs. more even after our booking was cancelled.**we paid more because we trust agoda not the hotel Rising Udaipur.**when we checked hotel the rising the hotel staff and the owner of the hotel was not at all interested to serve the customer booked through agoda.**we checkin at *.**.**** and after long driving we wanted to take bath. but amazingly in winter season of rajsthan the hotel guiser in the bathrooms was not working. we checked in * rooms but in any room guiser was not working. when we contact manager he told us that it is under maintenance and will start today eve. At night again we complained that still guiser is not working then he told us in the early morning it will be started. **we told him that we want to checkout in the early morning for nathdwara sight seen so please repair it before **.**.**** early morning.**Amazingly on **th early morning when we complained again that your guiser is not working in any rooms in the hotel. he roudly replied that bath in the cold water or wait for * hours technician will come at *oclock. we wait and delayed our program because our children were not able to bath im cold water due to winter season. again at *oclock we contact the desk they roudly said it will not be repaired today.**Amazingly they literally fight with us and charged highest with lowest service.**HOTEL THE RISING**POOR FOOD QUALITY*POOR MAINTENANCE*POOR CLEANLINESS*POOR STAFF SERVICE*POOR ROOM SERVICE*POOR BATHROOM*RUDE STAFF AND OWNER **They are cheating Agoda customer and charging *star hotel rates.**kindly refund our payment or we will never book through Agoda nor will suggest to our friends and family.**BOOKING NAME**UTPAL BHATT*************Booking ID ***********BOOKING DATE *.**.**** TO **.**.**** FOR * ROOMS AND PAID ***** FOR THE POOR HOTEL LIKE GUEST HOUSE OF RS. *** ONLY***Regards**UTPAL BHATT**********************
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Customer service issue
Reported by GetHuman-utpalahd
Nov 11th, 2018 - 10 mons ago
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GetHuman-utpalahd started working on this issue
Nov 11th, 2018 6:48am