From: Agoda Customer Service ******@***.com**Sent: Monday, May *, **** *:** PM*To...

GetHuman-jes_pooh's customer service issue with Agoda from October 2018

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The issue in GetHuman-jes_pooh's own words
From: Agoda Customer Service ******@***.com**Sent: Monday, May *, **** *:** PM*To: *****@***.com*Subject: Agoda Booking ID ********* Check-in May **, ***** *Dear Lee Yuan Li,**Greetings from agoda.com!**With reference to your booking ID ********* as detailed below:**Hotel: Budget Rooms Monastiraki Agathonos*Room Type: Double Room without Window*City*Country: Athens*Greece*Arrival: May **, *****Departure: May **, ******Cancellation and Change Policy: Please note, if canceled, modified or in case of no-show, the total price of the reservation will be charged.**The refund of ** EUR for your reservation at Budget Rooms Monastiraki Agathonos is confirmed.*Within * days you will receive a separate email from *****@***.com with a secure link. This link will take you to a Booking.com page where you can enter your Visa or MasterCard details directly into our secure system. After entering your credit card details, the refund will be credited to your account within * business days. **If you don’t receive this email, please check your spam folder. **Please note that we are only able to process refunds to cards with the Visa or MasterCard logo, but it is not essential for the card to be in your name. **We apologise for any inconvenience this situation has caused. **If you need us again, we’re always here. **Our Customer Care is available around the clock so please do not hesitate to contact us, should you have any further inquiries.**Regards, *Dana*Agoda Customer Experience Group**I received this email from Agoda, we have not resolved this refund until now. Kindly contact me at *********** or email me to settle this refund as soon as possible.**Thank you.**Regards,*Lee Yuan Li

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Agoda

Customer service issue
Reported by GetHuman-jes_pooh
Oct 16th, 2018 - 3 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 10082 others
0 customers following this

Timeline

GetHuman-jes_pooh started working on this issue
Oct 16th, 2018 8:36am