Agoda Customer Service Issues

Hello, I am inquiring about my booking ID [redacted] through agoda.com scheduled from October 19th to 21st. I had initially canceled this booking due to the cancellation of my trip to Chennai. However, it seems that the cancellation did not process correctly. I recently noticed a charge of £[redacted] on my card, unaware that the initial cancellation was not successful. I have since canceled the booking again, but unfortunately, my card was still charged. I have attempted to reach out to the hotel reservations department, who directed me to contact the head office for booking and cancellation inquiries. While I have contacted Agoda customer service, they have informed me that the hotel management is unwilling to issue a refund, although I have yet to receive a copy of their response. I would greatly appreciate it if you could consider making an exception in this case and refunding the charged amount back to my card. Given that the initial cancellation did not go through, I kindly request your assistance in waiving any cancellation fees or possibly even a small penalty amount. Your understanding and help in this matter would be sincerely appreciated. Thank you for addressing this refund request promptly. You can reach me at the provided contact number +91 - [redacted].

Hello, I would like to inquire about my booking status. Name: Apple Chan Booking number: [redacted] Hotel: Lexis Hibiscus Port Dickson Last 4 digits of credit card: [redacted] I called on 11/10/18 regarding a cancellation query, but I did not confirm any cancellation during the conversation. The person I spoke with mentioned they would follow up after checking with the hotel. However, I did not receive a callback. Instead, I received an email stating my booking was canceled and that the refund would be issued in the form of a gift card. As of today, I have not received the refund. Please address this matter promptly. You can reach me at [redacted] or [redacted]. Thank you.

I would like to check on my booking with the following details: - Name: Apple Chan - Booking No: [redacted]53 - Hotel Name: Lexis Hibiscus Port Dickson - Last 4 Digits of Credit Card: [redacted] I called on 11/10/18 to inquire about canceling my reservation. During the call, I did not explicitly request a cancellation. The staff misunderstood and mentioned they would follow up after checking with the hotel. However, I did not receive any callback. Instead, I received an email confirming the cancellation and stating that the refund would be issued as a gift card. As of today, I have not received the refunded amount in my account. Kindly address this matter promptly. You can reach me at [redacted] / [redacted]. Thank you.

I made a booking at MSR Comforts in Mysore through Agoda for October 18th to 20th with booking ID [redacted]09. When I called the hotel, they said they had no record of my reservation as they are not affiliated with Agoda. I am puzzled as to why Agoda listed MSR Comforts if they are not registered. The payment has been taken from my credit card for the dates I booked, but there was no reservation under my name at MSR Comforts. I had to cancel the booking with Agoda on October 17th, a day before. I request a full refund, including the tax. This experience has led me to avoid Agoda in the future due to this inconvenience causing the cancellation of our holiday plans. I am seeking clarification on how this mistake occurred.

Yesterday, I made a reservation through Agoda for Palace of the Golden Horses Hotel. I planned to arrive early morning and requested early check-in if possible. I understand it depends on availability, but I was disappointed by the receptionist's rude behavior and condescending tone. Despite being informed that check-in was at 3pm as per the hotel policy, I agreed to wait and left my contact information. After not receiving a call, I left to find a temporary resting place and return for check-in. I believe customers deserve fair treatment, warmth, and politeness. I am inquiring about a reimbursement for the booking since I did not check in. The Agoda Booking ID is [redacted]05. I hope this situation can be avoided in the future.

Good afternoon, I am reaching out to inform you that I am unable to stay at the hotel I booked due to unforeseen circumstances preventing me from traveling to Malang. I had made a reservation for 4 nights in advance. I kindly inquire if it is possible to cancel my booking free of charge as I find it daunting to pay for the full 4-night stay when I won't be utilizing the reservation. I would greatly appreciate it if you could promptly contact the hotel on my behalf regarding this matter. A swift response, preferably before my check-in date of October 19th, [redacted] (tomorrow), would be immensely helpful. Booking ID: [redacted]65 Thank you in advance. Best regards, Afni Wiranti

During our stay at Hotel Pennsylvania in NYC on October 5th, my friend and I faced issues that led us to depart on the morning of the 6th due to my illness. Despite attempts to cancel beforehand, we couldn't reach the company over the phone, waiting for 45 minutes without a response. The hotel's uncleanliness, including carpet and shower stains, made our experience unpleasant. The hotel manager, Tim, promised a refund for the 6th but we haven't received it yet. We believe we are entitled to a refund due to our genuine medical situation. My name is Jackie Greco, and I can be reached via email. Thank you.

I have a booking, [redacted], for a studio apartment at Elements Escape Apartments in Queenstown, NZ. We now wish to upgrade to a two-bedroom apartment. Lucy from the hotel has agreed to cancel the studio booking, refund the money, and allow us to book the two-bedroom apartment. I kindly request Agoda to verify with the hotel if we can either get a refund for the studio or pay the difference for the two-bedroom apartment. I am awaiting confirmation before canceling the room. Despite attempting to contact Melaleuca Resort, our rep was unavailable. Your assistance in this matter is greatly appreciated, as I aim to secure the two-bedroom apartment at the current Agoda rate.

Hello, I am currently experiencing difficulties canceling two bookings while on vacation in Japan. The first booking has the ID [redacted]38. A few hours ago, I received a notification stating that I had 11 hours to update my payment information or the booking would be automatically canceled due to payment issues. I did not make any changes, and now it shows as confirmed, suggesting to contact Agoda to cancel. Unfortunately, I am unable to call using my Japan SIM card. The second booking has the ID [redacted]78. The hotel has agreed to cancel the booking via Agoda messaging and advised me to confirm directly with Agoda. I would greatly appreciate any assistance with this matter as our plans have altered, and canceling these bookings is crucial to avoid substantial financial loss. Thank you for your help.

Hi, I am writing to request a cancellation for my booking at Aksari Villa due to the recent earthquake in Bali. This natural disaster has made us reconsider our travel plans, especially since we are traveling with infants. Indonesia has experienced multiple disasters recently, including flooding. Airbnb was understanding of our situation and provided a full refund based on their extenuating circumstances policy. Although I understand the property's non-refundable policy, I believe our situation warrants an exception. We hope for a full refund similar to Airbnb's policy. Thank you for your attention to this matter. Regards, Aris

I received an email about a failed payment for my hotel booking due to missing the fine print. We are set on the trip and have organized details with the hotel. The booking is under: Booking ID: [redacted]81 Name: B. Vanethasan Hotel: Sunway Resort Hotel and Spa Reservation: October 25th - October 30th Room: Premium Room x3 Please process the payment on my card after 6pm on Wednesday, October 24th. We intended to pay at the hotel, so gathering the full amount earlier is a challenge. Kindly check with Sunway Resort Hotel about possible arrangements. We are grateful for any assistance and look forward to a positive outcome. For further inquiries, reach me via email or mobile at (+65 [redacted]9). Thank you and have a great weekend.

I have Multiple Sclerosis and unfortunately, you failed to book my reservation. I contacted the Resort and discovered they were fully booked two weeks in advance. Despite this, I was still charged and provided with a confirmation that suggested my reservation was secured. When I arrived in Las Vegas, NV, I had to navigate the airport in a wheelchair only to realize my reservation was never actually confirmed. I had to cancel my Uber and am now stuck because all the hotels within my budget range were fully booked. As a result, I'm left with no choice but to spend the night in the airport due to my medical condition. I am extremely frustrated.

Hello, I am Wayne Aistrope, and I am currently staying at the AHA Boutique Hotel in Ho Chi Minh City, Vietnam with booking ID: [redacted]77. Upon my arrival, I have noticed several issues with my room and the hotel premises. The room is dirty, with a musty smell that is unbearable. The air conditioner is not working correctly, making it hard for me to work, and the bathroom is dirty and run down, not as advertised on your website. I have made a payment for the first night using my credit card, but I am considering relocating due to the unsatisfactory conditions. I plan to take photographic evidence of the issues but the musty odor cannot be captured. I would like to discuss my options, as I find the current situation unacceptable and would like to move to a cleaner accommodation. I hope to resolve this matter promptly and fairly. Thank you for your assistance. Best regards, Wayne Aistrope

Upon arriving at the hotel to check-in, we were informed that the deluxe queen room we had reserved at the Allure Hotel, International Drive was unavailable due to flooding. We were redirected to the Metropolitan Resort next door and given a chance to see a room, but it was subpar and not what we expected. The room was dirty, small, and lacked the amenities we paid for. Other guests were also complaining about the state of their rooms at the reception desk. The hotel offered a refund and mentioned that we need to contact our booking source to process it since payment was made through them. This experience was disappointing, especially on my husband's 60th birthday. Kindly reimburse my Barclaycard promptly. Booking ID: [redacted]15 Member ID: [redacted]1 J. Lazienko

Regarding my reservation number [redacted]16, I arrived at the hotel around midnight last night only to discover that my reservation was mistakenly booked for October 27-28 instead of the current date. I asked them to cancel it as I would not be in Macao on that date. However, when I tried to book another hotel for the night through your website, I reserved a room at Hoy Tong Hotel for what I believed to be that night (20-21) with confirmation number [redacted]26. Upon arrival at the hotel, the clerk informed me that the booking was actually for the following night. Due to this misunderstanding, I need to cancel the reservation and request a refund. I plan on using your services frequently during my upcoming tour of Asia. Please refund the cost either to my credit card or my Agoda account. For further communication, please reach out to me via email at [redacted]

Dear Customer Service, I am writing regarding booking ID [redacted]53 for a stay at Hotel Emperor Palms in New Delhi, India, from October 14 to October 17, [redacted]. Regrettably, my experience was disappointing. Despite having a confirmation from Agoda, the hotel staff, including a representative named Sardar, claimed they had not received any confirmation and refused to honor the booking upon arrival. Unfortunately, my attempts to reach Agoda's customer care via phone were unsuccessful due to an automated system that did not connect me to a representative. I have also sent an email detailing the issue. This experience was distressing, especially as I was traveling with elderly parents and children. I am requesting a refund of the payment made, as well as compensation for the inconvenience caused. I have attached the hotel's visiting card for your reference. I hope for a prompt resolution to this matter. Sincerely, [Initials]

Subject: Pricing Discrepancy and Communication Issue with Agoda Dear Sir, I represent Blue Star Villa in Sri Lanka, specifically Blue Star Beach (Property ID [redacted]). I have noticed a discrepancy in the booking rates displayed on Agoda for our Deluxe Villa from 22/10/[redacted] to 26/10/[redacted]. Our rate is US$[redacted], but Agoda is showing it as US$[redacted] which is affecting our business. Despite our attempts to contact Agoda, the lack of a Sri Lankan contact number has made it challenging. We have observed that upon entering our room rates on the "Rate Plan Setup," your platform is applying significant discounts without our authorization. We have temporarily suspended offering any discounts and prefer to settle on the agreed commission structure. Unfortunately, former contacts, Mr. Vimukthi Perera and Mr. Wiranga Wijerathna, are no longer associated with our property. For future communications, I can be reached at +94 41 [redacted] (official telephone) or +94 77 [redacted] [redacted] (mobile). Our property owner, Mr. D. Hemantha Gowda, can be contacted at +94 77 [redacted]. Please update your records accordingly and provide us with a reliable contact method to address this issue promptly. I have attached a screenshot demonstrating the rate discrepancy for your reference. Thank you for your attention to this matter. Best regards, Fernando Property Manager

On October 15, [redacted], I made a reservation via the AGODA APP for West Coast Lodges in Langebaan, South Africa. Unfortunately, upon my arrival, I was informed of a double booking situation and that there was no longer any available accommodation for me. I was assured of a refund, but as of now, I have not received it. Upon contacting them, I was told that AGODA processed the payment, not the lodge, and they advised me to reach out directly to AGODA for assistance. I kindly request a prompt refund of the full amount of R877.98 as the accommodation was not provided through no fault of my own. Your urgent attention to this matter would be greatly appreciated.

On October 15, [redacted], I attempted to book accommodation through the AGODA app on my cellphone. After encountering issues with the first booking, I made a second reservation at Langebaan Apartments in South Africa with reference number [redacted]51 at a cost of R [redacted]. Utilizing the map feature on the app, I was led to the wrong location, which turned out to be an empty lot at 5 Heron Street, instead of Langebaan Apartments. Upon contacting AGODA's customer service, I was promised a prompt follow-up, but no resolution was provided. Faced with the inconvenience and having to secure alternative accommodation, I reluctantly made a third booking. Despite canceling the second booking immediately, AGODA still charged R [redacted] to my credit card. Langebaan Apartments confirmed that they did not process the payment and advised me to seek a refund directly from AGODA. I implore AGODA to reimburse the full amount promptly as this error was beyond my control, and I should not bear the financial consequences.

I made a reservation on 10/04/[redacted] for a room at the Rose Inn International in Orlando. Upon arrival on 10/20/[redacted], the front desk couldn't find my booking under the number [redacted]38, registered under the name Dayexi Urreli. Despite providing my ID and their unsuccessful contact with reservations, no reservation from Agoda was found, and the hotel was fully booked. I had to book another hotel last minute, spending an additional $50. Numerous attempts to reach Agoda by phone failed, with no agent picking up despite calling more than 10 times. I still haven't been able to get through for a refund. Please resolve this issue promptly.