I had booked a guesthouse(Booking id:*********) in Goa(** Sep-** Oct*****), but after f...

GetHuman-anupjee's customer service issue with Agoda from October 2018

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The issue in GetHuman-anupjee's own words
I had booked a guesthouse(Booking id:*********) in Goa(** Sep-** Oct*****), but after few hours of booking I got a cancellation mail from the Adoda stating that the "room was already booked by someone else hence we are canceling your booking". Later I asked Agoda for my refund and they send me a mail that they have initiated the refund and I will get my refund as per my bank processing time. Later I contacted my bank and as per my bank, they take only *-* days to process the refund. now(** days after cancellation) when I asked my bank to check my bank statement to check refund transaction but they could not find any such transaction because the refund is still not initiated by Agoda. I have sent a mail to Agoda to share the transition details generated against the refund but still, didn't get any response from them.

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Agoda

Customer service issue
Reported by GetHuman-anupjee
Oct 13th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 9818 others
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Timeline

GetHuman-anupjee started working on this issue
Oct 13th, 2018 5:41am