I had booked a guesthouse(Booking id:*********) in Goa(** Sep-** Oct*****), but after f...

GetHuman-anupjee's customer service issue with Agoda from October 2018

5 views | 9818 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-anupjee's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-anupjee's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-anupjee a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-anupjee may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-anupjee's own words
I had booked a guesthouse(Booking id:*********) in Goa(** Sep-** Oct*****), but after few hours of booking I got a cancellation mail from the Adoda stating that the "room was already booked by someone else hence we are canceling your booking". Later I asked Agoda for my refund and they send me a mail that they have initiated the refund and I will get my refund as per my bank processing time. Later I contacted my bank and as per my bank, they take only *-* days to process the refund. now(** days after cancellation) when I asked my bank to check my bank statement to check refund transaction but they could not find any such transaction because the refund is still not initiated by Agoda. I have sent a mail to Agoda to share the transition details generated against the refund but still, didn't get any response from them.

GetHuman-anupjee did not yet indicate what Agoda should do to make this right.

How GetHuman-anupjee fixed the problem

We are waiting for GetHuman-anupjee to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-anupjee fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-anupjee
Oct 13th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 9818 others
0 customers following this


GetHuman-anupjee started working on this issue
Oct 13th, 2018 5:41am