I would like to cancel the booking without being charged!

GetHuman-ronenela's customer service issue with Agoda from September 2018

Help with my Agoda issue
The issue in GetHuman-ronenela's own words
Check the rate I was getting. *Why there is a diffrence in the prices. *When it took so long to get an answer - I wanted to cancel the reservation without being charged. ... I have made a booking with agoda on the ** of september, and immediatly after I saw a price diffrence between the actual charge and the rate shown to me when I looked for hotel.*I tried emailing agoda about the issue several times, but the response I got was that they can't do nothing about it and maybe send a claim for "best price gurrantee" or just ignored.*This sort of beahvior is a scam! showing one price and charging actualy more, not answering my email.*the time taken until I understand that Agoda avoids me, the flight ticket price as gone extremly high - which caused me to cancel my trip to new york.*I canceled the booking and explained the hotel which approved to cancel the order without charging me but they need the *rd party approval - Agoda.*Please ask the hotel to cancel the booking without charge.*If someone can contact me through the phone will be very nice!
I couldn't get them on the phone or by email, few times - the answers I got were not related and took forever to get them. this ruined my vacation in NY I had to cancel this destination.
Accepting my cancelation no charge!
I am using agoda, expedia, hotels, booking for very long time. *I never encountered such a low standard service. *Only wanted - the price as showen on agoda site - but no one there take responsiblity nor have answers specially when I made a cancelation.
I tried selling my room, but have no booking confirmation document in english which make it very difficult to sell internatinaolly.
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Agoda

Customer service Immediatly when I made the reservation
Customer service issue
Reported by GetHuman-ronenela
Sep 28th, 2018 - 3 mons ago
I have an issue with Agoda too
Fixed
Seen by 6 customers so far
Similar issue to 8382 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-ronenela started working on this issue
Sep 28th 10:27am
GetHuman-ronenela shared this issue with friends on Facebook
Sep 28th 10:29am
GetHuman-ronenela indicated the issue is not fixed yet.
Sep 29th 11:35am
GetHuman-ronenela indicated the issue is not fixed yet.
Oct 1st 7:41pm
GetHuman-ronenela indicated the issue is not fixed yet.
Oct 1st 7:52pm