Booked two rooms on Agoda on the ******** with booking reference *********. This was no...

GetHuman-ryanneal's customer service issue with Agoda from September 2018

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The issue in GetHuman-ryanneal's own words
Booked two rooms on Agoda on the ******** with booking reference *********. This was not for myself but two of my colleagues. They arrived at the hotel yesterday night to be told that the booking hadn't gone through and that they were infact fully booked. They stated that this was not the first time this issue has occurred. I have already been charged for the stay which has come out of my bank account. Full refund needs to be issued.**Thanks
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Agoda

Customer service issue
Reported by GetHuman-ryanneal
Sep 26th, 2018 - a yr ago
I have an issue with Agoda too
Not resolved
Seen by 39 customers so far
Similar issue to 8186 others
2 customers following this
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Timeline
GetHuman-ryanneal started working on this issue
Sep 26th, 2018 9:51pm