Before contacting them, items GetHuman-ryanneal may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-ryanneal's own words
Booked two rooms on Agoda on the ******** with booking reference *********. This was not for myself but two of my colleagues. They arrived at the hotel yesterday night to be told that the booking hadn't gone through and that they were infact fully booked. They stated that this was not the first time this issue has occurred. I have already been charged for the stay which has come out of my bank account. Full refund needs to be issued.**Thanks
GetHuman-ryanneal did not yet indicate what Agoda should do to make this right.
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How GetHuman-ryanneal fixed the problem
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