I'd like to ask for a refund under the booking ID: ********* booking for a hotel at mel...

GetHuman-mohdhana's customer service issue with Agoda from September 2018

8100 similar
0 following
Help with my Agoda issue
First: share to improve GetHuman-mohdhana's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Agoda help.
The issue in GetHuman-mohdhana's own words
I'd like to ask for a refund under the booking ID: ********* booking for a hotel at melaka. We did a booking for ** Sept-** sept for * rooms at the GOLD COAST MELACCA INTERNATIONAL RESORT. However upon arriving to the rooms it was so dirty. Bed sheets we yellow in colour, rooms aircon spoilt, so many cockroaches and ants along the corridor and in our bedrooms. So we ask for a change room. They did allow us to get a new room but it was still the same. The worst part is the bathtub was full of tiny and big cockroaches. So we use the toilet to pass urine upon opening the bidet spray the water flow wasn't good so I took a look at the bidet spray and saw cockroaches leg coming through which means it's clog with cockcraches. So immediately we check out and asked for a refund. It was so disgusting and the worst hotel I book in my entire life. The reception referred me to get back to agoda and ask for a refund. Do help me with refund as soon as possible. Do contact me if u need any details. Thanks you
GetHuman-mohdhana did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-mohdhana fixed the problem
We are waiting for GetHuman-mohdhana to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman-mohdhana fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-mohdhana
Sep 26th, 2018 - 4 mons ago
I have an issue with Agoda too
Not resolved
Seen by 6 customers so far
Similar issue to 8100 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-mohdhana started working on this issue
Sep 26th, 2018 3:54am