I'd like to ask for a refund under the booking ID: ********* booking for a hotel at mel...

GetHuman-mohdhana's customer service issue with Agoda from September 2018

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I'd like to ask for a refund under the booking ID: ********* booking for a hotel at melaka. We did a booking for ** Sept-** sept for * rooms at the GOLD COAST MELACCA INTERNATIONAL RESORT. However upon arriving to the rooms it was so dirty. Bed sheets we yellow in colour, rooms aircon spoilt, so many cockroaches and ants along the corridor and in our bedrooms. So we ask for a change room. They did allow us to get a new room but it was still the same. The worst part is the bathtub was full of tiny and big cockroaches. So we use the toilet to pass urine upon opening the bidet spray the water flow wasn't good so I took a look at the bidet spray and saw cockroaches leg coming through which means it's clog with cockcraches. So immediately we check out and asked for a refund. It was so disgusting and the worst hotel I book in my entire life. The reception referred me to get back to agoda and ask for a refund. Do help me with refund as soon as possible. Do contact me if u need any details. Thanks you
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Agoda

Customer service issue
Reported by GetHuman-mohdhana
Sep 26th, 2018 - 2 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-mohdhana started working on this issue
Sep 26th 3:54am