Good day! I want to make a cancellation and get a refund with my booking ID...

GetHuman-jmclapid's customer service issue with Agoda from September 2018

Help with my Agoda issue
The issue in GetHuman-jmclapid's own words
Good day! I want to make a cancellation and get a refund with my booking ID: ********* at Nathaniel's Lodge, Batanes on September **-**, ****. It is due to the typhoon Ompong that our flight with Philippine Airlines was cancelled. I already contacted Nathaniel's Lodge and agreed that i will get a refund because it was due to the weather that our trip was cancelled. I hope that I can get a response from you soon. You can reach me througj my email address: *****@***.com. Thank you and God bless.

GetHuman-jmclapid did not yet indicate what Agoda should do to make this right.

How GetHuman-jmclapid fixed the problem
After I posted my concern here, agoda called me after they contacted Nathaniel's Lodge to confirm that I will get a full refund. They just asked for my email address and full name to confirm if the booking is mine.
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Agoda

Customer service issue
Reported by GetHuman-jmclapid
Sep 15th, 2018 - 2 years ago
Fixed
GetHuman-jmclapid shared how to fix
Seen by 10 customers so far
Similar issue to 6950 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-jmclapid started working on this issue
Sep 15th, 2018 1:57am
GetHuman-jmclapid confirmed the issue is fixed. Hooray!
Sep 16th, 2018 2:04am
GetHuman-jmclapid confirmed the issue is fixed. Hooray!
Sep 16th, 2018 5:50am

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