ATTENTION SANCTUARY HILLS -- WHY HAVE YOU CHARGED MY CARD THE FULL BOOKING AMOUNT WHEN...

GetHuman-prashunb's customer service issue with Agoda from August 2018

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ATTENTION SANCTUARY HILLS -- WHY HAVE YOU CHARGED MY CARD THE FULL BOOKING AMOUNT WHEN YOU CANCELLED ON ME AT THE LAST MOMENT CAUSING ME GREAT INCONVENIENCE AND UNWANTED HARASSMENT. PLEASE REVERT THE ENTIRE US $ ***.** THAT HAS BEEN DEBITED TO MY CARD AT THE EARLIEST. HOW CAN YOU CANCEL A BOOKING SO ARBITRARILY AND THEN GO AHEAD AND TAKE MY MONEY FOR A FACILITY THAT YOU DID NOT PROVIDE. WHATEVER HAPPENED TO TRUST AND HONESTY.*PLEASE REVERT AT THE EARLIEST.**PRASHUN BHAUMIK**On Thu, Aug *, **** at **:** AM Sanctuary Hills ******@***.com* wrote:** ** *Agoda.com *** Hi, Prashun Bhaumik* ** ** ** New message from Sanctuary Hills* ** *** *Sanctuary Hills ** *Aug *, **** **:**:** PM ** *** Dear Guest, Due to unavoidable reasons we will not be able to honor Room. Please cancel the booking and rebook with another Hotel. We appologize for the inconvenience caused.* ** ** * ** ** Got more to say?* Just reply to this email like any other email, and it will be sent to the property directly.* * * * ** *** Sanctuary Hills* **** Sanctuary Hills** Nuwara Eliya, Sri Lanka** ** reviews* *** *.*** Very good* **** Lake View * * room * Aug * - Aug **, ***** **** * adults, * children* ** *** Total Price* *** USD* *** ***.*** ** ** **** Congratulations! Your booking is confirmed. Your booking ID is *********.* Manage booking
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Agoda

Customer service issue
Reported by GetHuman-prashunb
Aug 28th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 5 customers so far
Similar issue to 5206 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-prashunb started working on this issue
Aug 28th 1:25pm
GetHuman-prashunb indicated the issue is not fixed yet.
Aug 28th 3:35pm
GetHuman-prashunb indicated the issue is not fixed yet.
Aug 29th 6:51pm
GetHuman-prashunb indicated the issue is not fixed yet.
Aug 31st 4:01pm