Agoda Customer Service Issues

I have tried contacting customer service in Saudi Arabia, Oman, United Arab Emirates, and the United States with no response via phone or email. On August 18, I booked a stay at the Fullerton Marriott in California from August 28 to September 1. Even though $[redacted] was deducted from the gift card, the remaining amount was charged to my credit card; however, I still have not received the booking confirmation. Today is the expiration date for my points, which have not been deducted from my account. Please deduct the gift card amount, send the booking confirmation via email, and ensure my points are accounted for. If the points expire before this is resolved, I will contact Agoda for assistance due to the lack of response from customer service. My booking number is [redacted]91, with the last 4 digits of the credit card being [redacted].

I have tried contacting customer service in multiple countries but have not received any response via phone or email. I made a reservation at the Fullerton Marriott in California from August 28 to September 1. An amount was deducted from my gift card and the remaining from my credit card, but I have not received a booking confirmation yet. The points in my account are set to expire today, but they have not been deducted. Please deduct the amount from the gift card balance and send me the booking confirmation via email. If the points expire before this issue is resolved, I will contact Agoda. The customer service has been unresponsive, and it is frustrating. My booking number is [redacted]91, and the last 4 digits of the credit card used are [redacted]. You can reach me at [redacted]

I have reached out to customer service in Saudi Arabia, Oman, United Arab Emirates, and the United States through phone calls and emails without any response. I made a booking at the Fullerton Marriott on August 18 for the dates of August 28 to September 1. $[redacted] was deducted from a gift card, and the rest was charged to my credit card. However, I have not yet received a booking confirmation. The points in my account, set to expire today, have not been deducted. I kindly request to deduct the amount from the gift card, send the booking confirmation to my email, and ensure the points are deducted on time. If the points expire before this issue is resolved, I will contact “Agoda” for assistance due to the lack of response from your customer service. My booking number is [redacted]91, the last 4 digits of the credit card used are [redacted], my email is [redacted], and my phone number is [redacted][redacted].

During my recent stay at the RIT Inn and Conference Center, I experienced several issues that left me dissatisfied. Initially, the television in the room was not working, and despite requesting assistance at the front desk, it was not promptly resolved. The following night, a technician had to come late Thursday to fix it. Moreover, the door lock malfunctioned, necessitating a replacement on Friday. This caused inconvenience as our room keys did not work elsewhere in the building, leading to multiple instances of being locked out. The room was also left unclean on Friday night. I kindly request a partial refund of at least half of my stay due to the numerous setbacks encountered daily. I do not recommend this hotel for anyone visiting Rochester for business or leisure purposes.

Hello, I recently made a booking for an apartment at a hotel in Yerevan, Armenia, with order number [redacted]79. However, I was surprised to find out that the apartment is located in a different address in the city, not inside the hotel as I expected. This information was not disclosed on the Agoda website where I made the reservation. I prefer accommodations inside the hotel, not in a separate apartment building. As a result, I have decided to cancel my booking and request a full refund due to the misleading information provided on the website. I appreciate your prompt attention to this matter. Thank you, Haviv S. [redacted] +[redacted]23

Subject: Update on Reservation at Newhotel Opera in Paris, France Regarding my upcoming stay at Newhotel Opera in Paris, France, from September 1 to September 3, [redacted], booked under ID [redacted]91 for 2 Triple Standard rooms, I need to update my payment information. My bank recently issued a new card with a new number, thus canceling the old one. I wish to keep my reservation with the same terms. Kindly provide me with the telephone number, including the country code, and the contact person's name for updating my payment details securely over the phone. Alternatively, suggest a safe method for me to settle the payment for the hotel before August 28, [redacted]. I await your prompt response. Thank you, Nikos M.

I am writing to request the cancellation of my booking for August 17 to 18, [redacted], due to a flight cancellation at the Manila International Airport. Our flight, PR [redacted] from Manila to Incheon, was cancelled twice, causing us to be stranded at the airport from August 17 to 19 with multiple flight re-bookings and cancellations. Despite contacting Agoda through their hotline, we received no response. I also reached out to "gethuman.com" to raise awareness of this issue and asked for assistance from Pacific Hotel upon our arrival to cancel the booking and request a refund. I would appreciate proper guidance on how to proceed following this unfortunate incident. Thank you.

I have been trying to contact [redacted], but to no avail. They have retained one night's stay money and asked me to contact the manager at Ladakh International. I have sent them numerous emails and have not received any response. They are claiming that we were no-shows, which is not true as they were supposed to pick us up. Additionally, they assured us that there would be no charge for cancellation. Could you please refund the entire amount that was charged to me? Thanks, Ashwani Budhiraja

Booking ID: [redacted]1 I encountered two issues with my recent booking. Firstly, I was given a deluxe room for 2 adults and 3 kids, but upon check-in, the hotel informed me that the room was too small for all of us, resulting in me having to pay for an additional room. Secondly, I felt misled by Agoda as they advertised a special rate of 78% off, but at check-in, it turned out to be the standard rate. This misrepresentation not only led to extra costs for me but also meant I had to pay for breakfast that I thought was included. I am disappointed with the experience and would like a refund for the two rooms for two nights.

Dear Agoda Customer Service, I recently spoke with one of your representatives who confirmed the cancellation of my booking with the hotel. Despite this, charges have appeared on my Unionbank Credit Card statement. Could you please send me an email confirming the cancellation of my two bookings so I can forward it to the credit card company? I have attached the details of the bookings for your reference. Looking forward to your prompt response. Best regards, Lorenza A.

Dear Sir/Madam, Booking Reference: [redacted]39 I am writing to express my dissatisfaction with the service provided during my stay. I have attached my itinerary for your reference. Despite the website indicating the hotel was 1.5 miles from the airport, we experienced a 40-minute delay for our transfer and encountered misleading information about the driver's arrival time. Upon arrival, our room service order was significantly delayed with missing items and subpar quality. The hotel staff's unprofessionalism and inability to address issues promptly further added to our disappointment. Additionally, the defective TV in our room was poorly attended to. The next day, breakfast was a letdown with cold and incorrect food served, resulting in an upset stomach. Service was slow and unsatisfactory, including a delay in receiving basic beverages. Furthermore, the promised complimentary gift was not provided, contradicting the website's information. I am requesting a full refund for my stay and the taxes paid, totaling £30. The lack of service and quality experienced is unacceptable, prompting me to seek a resolution promptly. I await your urgent response for reimbursement to my credit card. Sincerely,

Dear Agoda Team, I made an error in my hotel booking with the wrong date. I intended to check in on Saturday, August 25th and check out on August 26th. The hotel confirmed the date change but advised me to reach out to your customer service. Please assist me in adjusting my reservation. The booking details are as follows: - Hotel: Le Tigre Hotel - Location: Sok San Road, Steung Tmay Villa, Siem Reap Central Area, Siem Reap, Cambodia [redacted] - Reservation: 1 room for 1 night - Check-in: Saturday, August 25, [redacted] - Check-out: Sunday, August 26, [redacted] - Booking ID: [redacted]92 - Guest Name: Kunthea Thith - Total Charge: USD 7.65 I have fully paid for the booking. I appreciate your help in amending the dates accordingly. Thank you. Sincerely, Kunthea Thith

I am requesting a refund for our recent stay which was very disappointing. Our room key did not grant us access to the free breakfast included in our room type. Despite multiple attempts to have it fixed, we were unsuccessful. Additionally, our room's refrigerator froze over, spoiling all our food as it was not adjustable. The bathroom fan was also not working, inconveniencing us greatly. The staff at the bowling area and pool were unhelpful and rude. We even had an issue with purchasing shade for our family at the pool. I have contacted Agoda twice already without a response. I am hoping to receive a refund for this unacceptable experience.

Upon our arrival at the Taman Wana Resort this morning, we encountered various issues: - The toilet plumbing was not functioning. - Wi-Fi connectivity was unavailable. - The air conditioning unit was leaking water, causing a flood. - The pool was unsuitable for use due to severe dirtiness. - The restaurant's kitchen was closed, and after a long wait, we received fast food as a substitute. Due to these multiple inconveniences, we made the decision to check out early and are now requesting a refund for the four hours spent on the premises. Attached are photos for your reference. As loyal customers, we hope for a respectful resolution. If a partial refund is not provided, we may reconsider utilizing your services in the future. Reservation Number: [redacted]77 Warm regards, M. Martelli, Esterin

I made a booking at Okay Boutique for the dates of August 25th to 27th with booking number [redacted]. Unfortunately, without my knowledge, the system canceled my reservation. I promptly emailed both the hotel and Agoda as soon as I discovered the system error. However, despite my efforts, the issue was not resolved, causing significant inconvenience when my staff and I arrived at the hotel only to find out there was no room available. As a result, we had to find alternative accommodation at a much higher cost and go through the hassle of arranging check-ins for my staff. I am seeking compensation for the financial losses incurred due to this situation.

Hello, This is Darryl. I recently made a non-refundable booking for my stay at Sleepbox on Sept 2 using the app. Initially, I had booked the same hotel, room, and date but then canceled because I was certain I wouldn't need it. Opting for the non-refundable booking saved me a few dollars. After canceling the first booking, I was informed that the full amount would be refunded to my card, but only around 5% was returned, with the rest placed on a gift card. When making the new booking with the non-refundable option, I couldn't apply the gift card credit that expires on Sept 1. I'd appreciate it if you could assist with this matter. Thank you.

I need assistance with two bookings: 1) Tamarind Hotel I made a booking on 30 July [redacted] for a stay at Tamarind Resort in Nusa Lembongan, Indonesia from 26 to 28 September. The charge of approximately GBP [redacted] was made on my mother's Amex card. However, I did not receive any confirmation or voucher. I have a photo of the ID: [redacted]94 for reference. 2) Ayodya Resort I also booked a stay at Ayodya Resort in Nusa Dua, Indonesia for 19 to 21 September on the same day. The charge of approximately [redacted] was made on my Amex card. Similar to the first booking, I did not receive any confirmation or voucher. As I am traveling soon, I would appreciate a prompt resolution. Kindly send both vouchers to my email addresses: [redacted] AND [redacted].

Dear Sir/Madam, I am writing regarding our stay at Villa Ziella in Bali from August 1 to August 4. Despite booking twice due to not receiving confirmation from Agoda, both reservations were paid for using my MasterCard. The first booking was made through Booking.com with booking number [redacted], and the second booking was with Agoda with booking number [redacted]37. After contacting Atik at +62[redacted]-[redacted] for a refund, we were advised to cancel one booking through Agoda, which we have done. It was mentioned that Aleksei would handle the financial matter, and he advised us to inquire with Agoda for the refund process. I am seeking clarification on what additional steps are required from our end to proceed with the refund for the Agoda booking and the expected timeline for reimbursement. I appreciate your assistance on this matter. Thank you and best regards, Mila K.

I recently received a 'Marketing Proposition' email from Agoda Corp. today about my Travel Membership with another company. I have also been contacted by someone named Evan who claims to be an Agoda Representative and has offered a proposal amount in the $30,[redacted] range. I am unsure about the legitimacy of this offer and if Evan is a real representative from your company. He mentioned he was calling from Agoda Mexico Travel Agency and provided a phone number to call back at 1-[redacted], Ext.[redacted]. Could you please clarify if Agoda buys out memberships, has a Travel Agency in Mexico, and if the [redacted] number is valid? I appreciate your assistance in this matter. Sincerely, Susanna M.

Dear Sirs, I recently received an email notification from my credit card provider regarding a charge of 76,[redacted].90 Philippine pesos made by Agoda. I found it perplexing as I received a survey from Agoda for my stay at Asakusa View Hotel from August 16 to 23. However, I distinctly remember canceling this booking in April [redacted] with Booking ID [redacted]68. I believe it is essential for Agoda to send confirmation emails prior to the free cancellation period. Unfortunately, in this instance, I did not receive any notifications or reminders before the charge was made to my credit card. Unlike the proactive approach taken by booking.com, the lack of communication from Agoda led to this inconvenient situation. As I did not utilize the hotel service and was not informed before the charge, I am requesting a prompt refund to be credited back to my card ending in [redacted]. Failure to do so may result in legal action and formal complaints to consumer protection agencies. Thank you for your attention to this matter. Sincerely, [Initials]