We booked * nights at paradise Sukhumvit hotel In Bangkok. We sent there and Got our...

GetHuman-chaadoo's customer service issue with Agoda from August 2018

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The issue in GetHuman-chaadoo's own words
We booked * nights at paradise Sukhumvit hotel In Bangkok. We sent there and Got our * rooms, both of Them very dirty But we thought is okay, sinde it Was only for * nights. Then we startes seeing a lot of insects (small cockroach) and many of Them were in the bed and under it. We Then changed rooms * times the same Day we arrived and all the rooms were “Living” and full of insects. We decided to peace the same Day AS we arrived because of the dirty rooms and insects. The staff wasnt helpfull to get our money returned so im trying here now. I have pictures and videoes and would like to be contacted about a refund because it wasnt up to the standard of a * Star hotel and definetly not * Star as you write on agoda.
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Agoda

Customer service issue
Reported by GetHuman-chaadoo
Aug 28th, 2018 - 3 mons ago
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GetHuman-chaadoo started working on this issue
Aug 28th 8:25am