To Agoda Customer Service,**Your gift card of equivalent amount is not acceptable. If t...

GetHuman-dinggaye's customer service issue with Agoda from August 2018

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The issue in GetHuman-dinggaye's own words
To Agoda Customer Service,**Your gift card of equivalent amount is not acceptable. If the hotel agreed to refund cancellation fee then full cash amount must be refunded to my credit card account ending in ****.**This is the only just, correct and customer oriented response and compensation. **The fact that you charged my card without notification nor advice is improper. The fact that the hotel agreed to free cancellation means my money should be returned back to me. NOt to be used by Agoda and NOT for replacement of gift card which I have no use of in the near future. This is another terrible marketing ploy. **Please advice your management about this and to reverse and return charges to my credit card.
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Agoda

Customer service issue
Reported by GetHuman-dinggaye
Aug 28th, 2018 - 3 mons ago
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Seen by 17 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-dinggaye started working on this issue
Aug 28th 5:51am