Hey, I made a reservation yesterday on Agoda. However, I have a problem about that. Whe...

GetHuman-tangumus's customer service issue with Agoda from August 2018

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The issue in GetHuman-tangumus's own words
Hey, I made a reservation yesterday on Agoda. However, I have a problem about that. When I made a reservation, I requested some special needs such as no-smoking, silence room and twin beeds. Then I have learned that these can cost some payments. You could choose these by marking box while reservation. Can I cancel my special requests without paying any money, if it is not how much should I pay ? Also Agoda shows I will pay *** Euro. This is true, right ? I will pay when I come here. Should I pay with card or cash ? Agoda shows that I will pay *** Euro. I don't need to pay deposit or like that, right ? The card which I made a reservation with is not* mine. Should I bring that card or photographic identity which shows the same person with card ? Thank you !*Tan G*m***Booking ID: *********

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Agoda

Customer service issue
Reported by GetHuman-tangumus
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 5082 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-tangumus started working on this issue
Aug 27th, 2018 11:55am
GetHuman-tangumus indicated the issue is not fixed yet.
Aug 27th, 2018 12:55pm
GetHuman-tangumus confirmed the issue is fixed. Hooray!
Aug 27th, 2018 12:56pm
GetHuman-tangumus confirmed the issue is fixed. Hooray!
Aug 27th, 2018 12:56pm
GetHuman-tangumus confirmed the issue is fixed. Hooray!
Aug 27th, 2018 12:56pm
GetHuman-tangumus confirmed the issue is fixed. Hooray!
Aug 27th, 2018 12:57pm
GetHuman-tangumus indicated the issue is not fixed yet.
Aug 30th, 2018 2:07pm
GetHuman-tangumus indicated the issue is not fixed yet.
Aug 30th, 2018 2:25pm

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