REFUND DUE TO APP GLITCHES,SENDED MANY EMAILS BUT NO ONE REPLIED.

GetHuman-norehann's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-norehann's own words
Emailed regarding refund not entertained. ... Hi,*I cancelled my booking reference number:************However it was shown that it will not be refunded may i know WHY? *I asked for a refund is because your website Accidentally approves my card on this hotel without notifying anything and suddenly when i checked my email prompt up an approved email!I would want to get a refund back as this is your app website glitches,I've never had any problem with agoda app before..so Please revert A.S.A.P.and I've emailed your customer service about * weeks ago and no one replied.Thank You.**Regards,*Nor
Automated email replied however options given to go to the nearest helpline to customer service is not systematic.
Reply my email regarding this ASAP !
Ive been a loyal agoda customer since *years ago.Any booking i would only book Agoda,however with this glitches in app and with no replied from customer service when im being charged Unauthorised,it has been a very frustrating one.
Emails after emails...
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Agoda

Service
Customer service issue
Reported by GetHuman-norehann
Aug 27th, 2018 - 3 mons ago
I have an issue with Agoda too
Fixed
Seen by 20 customers so far
Similar issue to 5036 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-norehann started working on this issue
Aug 27th 2:00am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 3:01am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 3:16am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 3:17am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 3:17am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 3:18am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 3:19am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 3:19am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 6:06am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 6:12am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 6:12am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 27th 11:26am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 28th 9:53am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 30th 3:20am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 30th 3:20am
GetHuman-norehann indicated the issue is not fixed yet.
Aug 30th 5:52am