My complaint is Ao Nang Beach Resort hotel in Krabi Thailand. My booking number was...

GetHuman-kllimkl's customer service issue with Agoda from August 2018

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My complaint is Ao Nang Beach Resort hotel in Krabi Thailand. My booking number was *********. When I arrived we were told the power was out to the air conditioners in our rooms and that arrangements had been made to another hotel. We didn't like the other hotel so we went back to Ao Nang beach resort to ask to cancel. This time we were told our booking had disappeared from the computer that morning and another booking had replaced ours. Later it was another slightly different story so we felt that we were not being told the real reason but we could guess. **I had made an earlier booking at this same hotel for * rooms and one extra bed for one room cost as much as * extra rooms. After an email exchange we were told to cancel and rebook.**I book through Agoda all the time and generally it's ok. I report these incidents in case my experience with this hotel is not an isolated incident whereby I hope you will take the necessary action to prevent this happening to others. Its extremely distressing arriving after a long drive in pouring rain to be told you have no rooms.

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Customer service issue
Reported by GetHuman-kllimkl
Aug 25th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 4912 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman-kllimkl started working on this issue
Aug 25th, 2018 2:23pm
GetHuman-kllimkl shared this issue with friends on Facebook
Aug 25th, 2018 2:25pm
GetHuman-kllimkl indicated the issue is not fixed yet.
Aug 25th, 2018 2:26pm

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