My complaint is Ao Nang Beach Resort hotel in Krabi Thailand. My booking number was...

GetHuman-kllimkl's customer service issue with Agoda from August 2018

6 views | 4912 similar | 0 following
Help with my Agoda issue
Did that get it fixed?
Waiting to see if GetHuman-kllimkl fixed the issue with our suggestion.
The issue in GetHuman-kllimkl's own words
My complaint is Ao Nang Beach Resort hotel in Krabi Thailand. My booking number was *********. When I arrived we were told the power was out to the air conditioners in our rooms and that arrangements had been made to another hotel. We didn't like the other hotel so we went back to Ao Nang beach resort to ask to cancel. This time we were told our booking had disappeared from the computer that morning and another booking had replaced ours. Later it was another slightly different story so we felt that we were not being told the real reason but we could guess. **I had made an earlier booking at this same hotel for * rooms and one extra bed for one room cost as much as * extra rooms. After an email exchange we were told to cancel and rebook.**I book through Agoda all the time and generally it's ok. I report these incidents in case my experience with this hotel is not an isolated incident whereby I hope you will take the necessary action to prevent this happening to others. Its extremely distressing arriving after a long drive in pouring rain to be told you have no rooms.

GetHuman-kllimkl did not yet indicate what Agoda should do to make this right.

How GetHuman-kllimkl fixed the problem

We are waiting for GetHuman-kllimkl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kllimkl fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-kllimkl
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 4912 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-kllimkl started working on this issue
Aug 25th, 2018 2:23pm
GetHuman-kllimkl shared this issue with friends on Facebook
Aug 25th, 2018 2:25pm
GetHuman-kllimkl indicated the issue is not fixed yet.
Aug 25th, 2018 2:26pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies