Dear Agoda**I have tried to call you and contact multiple times but was failed.**I have...

GetHuman-emaiza's customer service issue with Agoda from July 2018

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The issue in GetHuman-emaiza's own words
Dear Agoda**I have tried to call you and contact multiple times but was failed.**I have made a booking under booking ID no: ********* hotel Royal Chulan Bukit Bintang for * nights (**-**th July ****)**However when i came for check in, the room was fully booked. The hotel has transferred me to another hotel branch i.e Royal Chulan Kuala LUmpur**I am not happy because it is too far from shopping centre and from my initial purpose of vacation**I spoke to the hotel Manager Mr Taufik, and requested for a claim**The hotel agreed and acknowledged on my request**I made this email to ensure that Agoda also will aware of my refund**When can I get my refund? Please get back to me via email *****@***.com or contact me ***********
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Agoda

Customer service issue
Reported by GetHuman-emaiza
Jul 28th, 2018 - 10 mons ago
I have an issue with Agoda too
Fixed
Seen by 8 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-emaiza started working on this issue
Jul 28th, 2018 5:39pm
GetHuman-emaiza indicated the issue is not fixed yet.
Aug 1st, 2018 9:38am
GetHuman-emaiza indicated the issue is not fixed yet.
Aug 1st, 2018 9:39am