Monday, July **, ******Dear Sirs, **On July *, **** you charged us **.** USD to stay at...

GetHuman907303's customer service issue with Agoda from July 2018

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The issue in GetHuman907303's own words
Monday, July **, ******Dear Sirs, **On July *, **** you charged us **.** USD to stay at Shilin Service Apartment in Taipei . On the same day, you charged us **.** USD for the same day.**The on-site manager (and their are two, one who speaks English and one who doesn’t) confirmed that we paid **** Taiwan dollar for our second day, July **, ****.**The on site manager regretfully apologies for this financial mistake on your part, however, since she cannot see the credit card number that you charged us with she cannot, herself, refund our money.**Please refund our $**.*** **Steve Dukes
We sent you the additional copy of the correct booking date and receipt that you requested and have not received our money
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Agoda

Customer service issue
Reported by GetHuman907303
Jul 23rd, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 9 customers so far
Similar issue to 2999 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman907303 started working on this issue
Jul 23rd, 2018 7:31am
GetHuman907303 indicated the issue is not fixed yet.
Jul 26th, 2018 12:32pm
GetHuman907303 indicated the issue is not fixed yet.
Aug 2nd, 2018 10:42am
GetHuman907303 indicated the issue is not fixed yet.
Aug 2nd, 2018 11:18pm
GetHuman907303 indicated the issue is not fixed yet.
Aug 2nd, 2018 11:20pm
GetHuman907303 indicated the issue is not fixed yet.
Aug 2nd, 2018 11:23pm