I'm starting again as I'm in a loop with trying to reply to you, contact Aeroplan by ph...

GetHuman4364756's customer service issue with Aeroplan from February 2020

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The issue in GetHuman4364756's own words
I'm starting again as I'm in a loop with trying to reply to you, contact Aeroplan by phone or now trying to email them at *****@***.com. Calls in wait queue for nearly * hrs with no result and emails undeliverable. Flight Melb*Auckland was dropped off so tried again with same result - all okay till last button when taxes have to be paid by c.c not points. Can't use Microsoft edge to phone them from the 'ring aeroplan' on your website and in a loop!! Tried replying to your email yesterday but obviously you don't get them. It's all doing my head in. Obviously have to speak to them or them reply to an email if it gets there. Being on the other side of the world doesn't help and paying International rates.

GetHuman4364756 did not yet indicate what Aeroplan should do to make this right.

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Aeroplan

Customer service issue
Reported by GetHuman4364756
Feb 19th, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 2178 others
0 customers following this

Timeline

GetHuman4364756 started working on this issue
Feb 19th 4:58am
GetHuman4364756 indicated the issue is not fixed yet.
Feb 20th 5:32am

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