Aeroplan Customer FAQ

Top Answers & How-to Guides

What is Aeroplan's Phone Number?

The question we are asked most often is about how to talk to Aeroplan customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the travel insurance options with Aeroplan?

Aeroplan offers a range of travel insurance options to ensure peace of mind during your travels. There are three main insurance plans...
Ask any question you have about Aeroplan customer service, get an answer now.

Recent Aeroplan Customer Questions

how do I fix my email address on my Aeroplan account my correct email address is marilynhatfield@hotmail.com

We appreciate your interest in updating your email details. For security reasons, we can't handle email changes through this platform. Log in to your Aeroplan account, navigate to 'Profile' and click on 'Contact Information'. Here, you can update your email address. After making the changes, remember to save them to ensure they are properly updated.
Asked Mar 21, 2024 4:09 PM

I can't sign in because there has been a change of email address

It seems like you're dealing with an updated or changed email address scenario. If you can't sign in to your Aeroplan account because of an email change, you'll need to reach out to Aeroplan's member services directly to update your login information. They can assist you in updating your account with the current email address, allowing you to regain access to your account. Do remember to have important information like your Aeroplan number and personal identification handy to verify your identity to the customer service representative.
Asked Mar 13, 2024 1:02 AM

Need to change my name on the card that my passport has

To change the name on your Aeroplan card due to a change as reflected on your passport, you'll need to reach out to Aeroplan directly. We, unfortunately, are not able to assist with that process. They will require appropriate proofs for the changes needed. This is to protect member's profits and to ensure security. For example, generally, if your name has changed due to marriage, you will need to provide your marriage certificate. Specifics may vary, so please reach out directly to Aeroplan's customer service to facilitate this change.
Asked Mar 6, 2024 6:19 AM

how to change an email to my aeroplan

To change your email address on your Aeroplan account, start by logging into your online profile. Once there, navigate to the "Profile" tab, and find the "Email Address" section. There, you can edit the email address associated with your account. Always remember to click 'Save Changes' once you've entered your new email to make sure that your preferences are updated correctly. Please note that you will continue to receive emails at your old email address until the changes have been saved and confirmed.
Asked Mar 3, 2024 9:45 PM

I need to change my last name on my aeroplan account.

To update your last name on your Aeroplan account, you'll need to submit a request through the Aeroplan website's Contact Us page. You will be asked to provide documentation for the name change, such as a marriage certificate, divorce decree or legal name change document. Please note, the name on your Aeroplan account must match the name on your passport or other government-issued ID to ensure seamless travel and accurate tracking of your miles. Allow some time for the changes to be processed and updated in your account.
Asked Mar 3, 2024 2:53 PM

Help me with my Aeroplan customer service issue

Card Services

How Do I Get a New Aeroplan Card?

You can earn points and rewards with an Air Canada Aeroplan card. To get an Aeroplan card, go to the sign-up page on the company's...

Flight Changes

How Do You Change a Flight with Aeroplan?

Aeroplan provides flexible options to customers who need to make cancellations or changes to their bookings or flight plans. Patrons...


What is the Aeroplan expiry policy?

The Aeroplan expiry policy states that Aeroplan Miles will not expire as long as there is at least one eligible transaction within...

Points Transfer

Can I transfer my Aeroplan points to someone else?

No, it is not possible to transfer Aeroplan points to someone else. Aeroplan points are personal and non-transferable, meaning that...

Elite Status

What are the benefits of Aeroplan Elite status?

Aeroplan Elite status offers a range of exclusive benefits to enhance your travel experience. As an Elite member, you enjoy priority...

Cancellation Fees

What are the fees for cancelling a flight with Aeroplan?

The fees for cancelling a flight with Aeroplan vary depending on the type of ticket and the time of cancellation. For ClassicFlight...

Partner Airlines

Can I earn Aeroplan points with partner airlines?

Yes, you can earn Aeroplan points with partner airlines. Aeroplan has collaborated with several partner airlines that are part of the...

Booking Options

What are the rules for combining cash and Aeroplan points for booking?

The rules for combining cash and Aeroplan points for booking are straightforward and flexible. When making a reservation, members have...


What are the travel insurance options with Aeroplan?

Aeroplan offers a range of travel insurance options to ensure peace of mind during your travels. There are three main insurance plans...
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