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Aeroplan Customer FAQ

Top Answers & How-to Guides

What is Aeroplan's Phone Number?

The question we are asked most often is about how to talk to Aeroplan customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get a New Aeroplan Card?

You can earn points and rewards with an Air Canada Aeroplan card. To get an Aeroplan card, go to the sign-up page on the...

What is the Aeroplan expiry policy?

Aeroplan's expiry policy states that miles can expire after 18 months of inactivity, meaning no earning or redeeming occurs....
Ask any question you have about Aeroplan customer service, get an answer now.

Recent Aeroplan Customer Questions

how to change email address for aeroplan card holder

To change the email address associated with your Aeroplan account, log in to your Aeroplan profile on the website. Navigate to the account settings or profile section, where you can update your email address. Ensure to save the changes after updating. If you encounter any issues, refer to the help section of the website for further assistance.
Asked Jul 25, 2025 11:40 PM

I want to update my email address information

To update your email address, log into your Aeroplan account and go to the profile or account settings section. There, you should find the option to update your email address. Make sure to save your changes before exiting.
Asked Mar 18, 2025 7:33 PM

how do I fix my email address on my Aeroplan account my correct email address is marilynhatfield@hotmail.com

We appreciate your interest in updating your email details. For security reasons, we can't handle email changes through this platform. Log in to your Aeroplan account, navigate to 'Profile' and click on 'Contact Information'. Here, you can update your email address. After making the changes, remember to save them to ensure they are properly updated.
Asked Mar 21, 2024 4:09 PM

I can't sign in because there has been a change of email address

It seems like you're dealing with an updated or changed email address scenario. If you can't sign in to your Aeroplan account because of an email change, you'll need to reach out to Aeroplan's member services directly to update your login information. They can assist you in updating your account with the current email address, allowing you to regain access to your account. Do remember to have important information like your Aeroplan number and personal identification handy to verify your identity to the customer service representative.
Asked Mar 13, 2024 1:02 AM

Need to change my name on the card that my passport has

To change the name on your Aeroplan card due to a change as reflected on your passport, you'll need to reach out to Aeroplan directly. We, unfortunately, are not able to assist with that process. They will require appropriate proofs for the changes needed. This is to protect member's profits and to ensure security. For example, generally, if your name has changed due to marriage, you will need to provide your marriage certificate. Specifics may vary, so please reach out directly to Aeroplan's customer service to facilitate this change.
Asked Mar 6, 2024 6:19 AM

Help me with my Aeroplan customer service issue

Aeroplan Account Management

How Do I Get a New Aeroplan Card?

You can earn points and rewards with an Air Canada Aeroplan card. To get an Aeroplan card, go to the sign-up page on the...

What is the Aeroplan expiry policy?

Aeroplan's expiry policy states that miles can expire after 18 months of inactivity, meaning no earning or redeeming occurs....

What happens to my Aeroplan points if my account is inactive?

Aeroplan accounts can expire points if inactive for around 12 months, meaning no points are earned or redeemed. Engaging with...

Booking and Changing Flights

How Do You Change a Flight with Aeroplan?

Aeroplan provides flexible options to customers who need to make cancellations or changes to their bookings or flight plans....

What are the fees for cancelling a flight with Aeroplan?

The cancellation fees for Aeroplan flights depend on factors like fare class and ticket type. Refundable tickets might not...

What are the rules for combining cash and Aeroplan points for booking?

Aeroplan allows members to combine points and cash for flight bookings, offering flexibility in payment. Members can use as few...

Aeroplan Benefits

Can I transfer my Aeroplan points to someone else?

Aeroplan allows points transfers between members with specific restrictions, such as a minimum transfer of one thousand points...

What are the benefits of Aeroplan Elite status?

Aeroplan Elite status provides numerous benefits for frequent travelers, including bonus points on flights, priority boarding,...

What are the travel insurance options with Aeroplan?

Aeroplan provides travel insurance options through partnered insurers, available during travel bookings. Members can find...

Earning Aeroplan Points

Can I earn Aeroplan points with partner airlines?

Aeroplan members can earn points when flying with partner airlines, each having specific earning rules based on fare and...

Can I earn Aeroplan points on hotel stays?

Aeroplan members can earn points on hotel stays, but this depends on the hotel chain and how the booking is made. It is...

Redeeming Aeroplan Points

How do I use my Aeroplan points for hotel bookings?

To use Aeroplan points for hotel bookings, visit the Aeroplan website and find the redemptions section. Choose from partnered...

How do I redeem Aeroplan points for car rentals?

Members can redeem Aeroplan points for car rentals by logging into their account and visiting the travel section. They select...

Are there blackout dates for using Aeroplan points?

Aeroplan does have specific blackout dates during busy travel seasons and holidays when redeeming points may not be possible....
We look to the Aeroplan issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Aeroplan issues reported to GetHuman
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