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Aeroplan Customer Service

Phone Number & Contact Info

Aeroplan's Best Phone Number

800-361-5373
Toll-free·Calls Reservations·Most popular Aeroplan number
Q:

How do I talk to a live human at Aeroplan?

A:Press 1 at the first menu, then 1 at the second prompt, then 2
Q:

Does Aeroplan offer 24 hour customer service?

A:Not at this number; hours here are 7am-midnight EST. The least busy day is Saturday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Aeroplan phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu, then 1 at the second prompt, then 2
Below are some clips we've found from Aeroplan's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Aeroplan. Yeah. This is a Hock For English, press one. Please provide your response."
Excerpt from a call with Aeroplan
Friday, January 19, 2024 1:14 PM

They may ask you to say or enter information

"Welcome to Aeroplan. For English, press one. Prepare for your trip with confidence. Search for entry requirements of your destination using our online tool by visiting air canada dot com backslash entry requirements.
As part of our commitment to protecting your personal information and safeguarding data, payment transactions must, whenever possible, be processed either via a secure link or through our secure automated telephone system.
If you're an Aeroplan member, please say or enter your Aeroplan number for profile access."
Excerpt from a call with Aeroplan
Tuesday, May 7, 2024 8:09 PM

What are the hours and when should I call?

Aeroplan operates the call center for this 800-361-5373 phone number 7am-midnight ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 390 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aeroplan phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aeroplan staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aeroplan is Saturday. The most busy day to call is Thursday, which averages 39% more phone calls by comparison. Again, this is based on a sample of 390 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Aeroplan

In summation, the best day to call Aeroplan is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Aeroplan staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Aeroplan

If you have time to do a bit of reading before you call Aeroplan, we recommend you read over some of our problem-specific articles.

What is the Aeroplan expiry policy?

The Aeroplan expiry policy states that Aeroplan Miles will not expire as long as there is at least one eligible transaction within the previous 12 months. Eligible transactions include earning or redeeming miles, donating miles, or transferring miles between accounts. If no eligible transaction is made within the 12-month period, the account and its associated miles will expire. This policy ensures that members can keep their miles active by engaging in activities related to their loyalty program. It is important for members to stay active and use their miles regularly to prevent expiration. Regularly checking the account and planning activities accordingly can help members maintain their mileage balance and avoid loss of accumulated miles.

What are the benefits of Aeroplan Elite status?

Aeroplan Elite status offers a range of exclusive benefits to enhance your travel experience. As an Elite member, you enjoy priority check-in and boarding, expedited security screening, and access to the Maple Leaf Lounge. This allows you to skip the lines and enjoy a comfortable and relaxing environment before your flight. Additionally, you earn bonus miles on flights, access to exclusive flight reward inventory, and priority handling of baggage. Depending on your Elite status level, you can also enjoy benefits like complimentary seat selection, priority baggage delivery, and companion seat upgrades. With Elite status, you can make the most of your travels, receive personalized service, and enjoy a seamless journey from start to finish.

What are the fees for cancelling a flight with Aeroplan?

The fees for cancelling a flight with Aeroplan vary depending on the type of ticket and the time of cancellation. For ClassicFlight reward tickets, a fee of $125 plus taxes per person applies for cancellations made more than 21 days before departure, while cancellations made within 21 days of departure incur a fee of $150 plus taxes. Flex and Latitude reward tickets, on the other hand, allow for free changes or cancellations up until 2 hours before departure. However, it's important to note that fees may be subject to change, and additional charges imposed by the airline may also apply. It is recommended to review the specific terms and conditions or contact Aeroplan directly for the most up-to-date information regarding cancellation fees.

Top Aeroplan customer service problems

Click the link above to get answers to just about any Aeroplan customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Aeroplan, and their purpose. Are any of these similar to the reason you are trying to call?
Flight booking inquiry: "We have a question regarding an Aeroplan reward booking for a flight from London Heathrow to Zagreb for three people on September 15th."
- From a call lasting 13m 3s , May 7, 2024 8:09 PM
Unspecified request: "Hello, I need some help."
- From a call lasting 2m 4s , May 2, 2024 5:08 PM
Making a new booking: "I'd like to make a new booking, please."
- From a call lasting 3m 54s , Apr 2, 2024 9:06 PM
Existing booking: "I have a question about my existing booking with Aeroplan."
- From a call lasting 2m 34s , Mar 27, 2024 9:01 PM
Making new booking: "I would like to make a new booking, please."
- From a call lasting 4m 50s , Mar 23, 2024 8:00 PM
Change email address: "Need to change my email address that you guys have on file."
- From a call lasting 22m 15s , Mar 17, 2024 12:36 AM
Billing dispute: "I got charged for my bag when I shouldn't be charged."
- From a call lasting 3m 36s , Mar 12, 2024 1:00 PM
Booking a flight: "Booking a flight to Tokyo for two in economy class on May tenth in the afternoon."
- From a call lasting 113m 5s , Mar 10, 2024 10:29 PM
Making new booking: "I would like to make a new booking."
- From a call lasting 2m 14s , Mar 10, 2024 4:05 AM
Requesting new Aeroplan card: "Wanting a new Aeroplan card."
- From a call lasting 4m 23s , Mar 2, 2024 2:53 PM

More Aeroplan Customer Service Contacts

There are of course other ways to contact Aeroplan customer service besides the phone. Below we list the best ones, by medium.

Aeroplan Customer Help Desk / Web Support

www1.aeroplan.com - Customer Service
Online customer service support
www4.aeroplan.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Aeroplan customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Aeroplan's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeroplan agent. This phone number is Aeroplan's best phone number because 18,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-361-5373 include Account Setup, Cancel Account, Account Access, Overcharge on Account, Find an Itinerary and other customer service issues. The Aeroplan call center that you call into has employees from Covington, KY / Honduras and is open 7am-midnight ET according to customers. In total, Aeroplan has 1 phone number. It's not always clear what is the best way to talk to Aeroplan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Aeroplan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aeroplan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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