They can take money but they can't put it back? Phone number is unavailable. Where did all the people go???

GetHuman-kndesign's customer service issue with Acorns from January 2019

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The issue in GetHuman-kndesign's own words
Withdraw my balance ... It's a scary thought that a financial company cannot be reached.**Stuck in a circular process in which I cannot withdraw or change bank account until the account I have had listed for over two years is "verified". Tried the process twice - no deposits made to verify, although no problems taking money out!**It was verified, as I've requested a successful withdrawal in the past - but now suddenly it is not, and I can't close the account. No phone number listed and email requests take * days to process???!!! **Talk about a problem when you're managing a financial hardship. I was going to withdraw and pause but now I want this account closed immediately.
The verification deposit is not going through - but Acorns has no problem taking money OUT of my account!
GetHuman-kndesign did not yet indicate what Acorns should do to make this right.
Two years
At this point I want to withdraw my balance and close the account - I can't imagine sending "investing dollars" to a company that takes days to respond to issues.
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Acorns

Withdrawal
Customer service issue
Reported by GetHuman-kndesign
Jan 15th, 2019 - 9 mons ago
I have an issue with Acorns too
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Seen by 11 customers so far
Similar issue to 707 others
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Timeline
GetHuman-kndesign started working on this issue
Jan 15th 7:14pm