They can take money but they can't put it back? Phone number is unavailable. Where did all the people go???
GetHuman-kndesign's customer service issue with Acorns from January 2019
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The issue in GetHuman-kndesign's own words
Withdraw my balance ... It's a scary thought that a financial company cannot be reached.**Stuck in a circular process in which I cannot withdraw or change bank account until the account I have had listed for over two years is "verified". Tried the process twice - no deposits made to verify, although no problems taking money out!**It was verified, as I've requested a successful withdrawal in the past - but now suddenly it is not, and I can't close the account. No phone number listed and email requests take * days to process???!!! **Talk about a problem when you're managing a financial hardship. I was going to withdraw and pause but now I want this account closed immediately.
The verification deposit is not going through - but Acorns has no problem taking money OUT of my account!
GetHuman-kndesign did not yet indicate what Acorns should do to make this right.
At this point I want to withdraw my balance and close the account - I can't imagine sending "investing dollars" to a company that takes days to respond to issues.
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