I was trying to do a simple upgrade. Have been loyal customer for since AT&T wireless...

GetHuman3624586's customer service issue with AT&T from September 2019

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The issue in GetHuman3624586's own words
upgrade ... I was trying to do a simple upgrade. Have been loyal customer for since AT&T wireless service began. Every offer shared from the loyalty dept. ended up costing me by far more than the original cost of the phone. I spent hours with different agents trying to resolve the lack of loyalty discounts only to be again offered much higher plans at a minimal cost of $*** over the value of the phone because of a requirement to change plans. Beyond frustrated! Just kept passing me along from one agent to another. I was asking for best deal on iPhone * or * as I know these will soon be outdated but they suit me because of the size. Well over * hours of my time wasted.I was not asking for a free phone just a loyalty discount to insure my continued loyalty.
their offer was by far more than the value of the phone if purchased from outside vendor.
Give me a discount or credit on my billing and I would be happy. Not even sure at this point what amount I would consider reasonable after being disconnected *x and given offers that were insulting.
Have been loyal since wireless service for AT&T began
chatting, calling, and will seek out other carriers at this point if not resolved to everyones satisfaction
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AT&T

wireless
Customer service issue
Reported by GetHuman3624586
Sep 21st, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 12569 others
0 customers following this

Timeline

GetHuman3624586 started working on this issue
Sep 21st, 2019 12:30am