I was trying to do a simple upgrade. Have been loyal customer for since AT&T wireless...
GetHuman3624586's customer service issue with AT&T from September 2019
Help with my AT&T issue
First: share to improve GetHuman3624586's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3624586 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman3624586's own words
upgrade ... I was trying to do a simple upgrade. Have been loyal customer for since AT&T wireless service began. Every offer shared from the loyalty dept. ended up costing me by far more than the original cost of the phone. I spent hours with different agents trying to resolve the lack of loyalty discounts only to be again offered much higher plans at a minimal cost of $*** over the value of the phone because of a requirement to change plans. Beyond frustrated! Just kept passing me along from one agent to another. I was asking for best deal on iPhone * or * as I know these will soon be outdated but they suit me because of the size. Well over * hours of my time wasted.I was not asking for a free phone just a loyalty discount to insure my continued loyalty.
their offer was by far more than the value of the phone if purchased from outside vendor.
Give me a discount or credit on my billing and I would be happy. Not even sure at this point what amount I would consider reasonable after being disconnected *x and given offers that were insulting.
Have been loyal since wireless service for AT&T began
chatting, calling, and will seek out other carriers at this point if not resolved to everyones satisfaction
I have an issue with AT&T too
How GetHuman3624586 fixed the problem
We are waiting for GetHuman3624586 to fix the problem and share the solution with the rest of us customers.
Please help with my AT&T issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.