. **Hello AT&T,**We pay our AT&T phone bill with AMEX and our Direct TV bill through AM...
GetHuman-coleencl's Dispute a Charge issue with AT&T from September 2019
Help with my AT&T issue
First: share to improve GetHuman-coleencl's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-coleencl may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-coleencl's own words
. **Hello AT&T,**We pay our AT&T phone bill with AMEX and our Direct TV bill through AMEX. *We began to notice that even though we dropped a phone line from our account, we still had this AT&T charge of about $*** *each month on our AMEX bill.**The first time our *AMEX bill listed the *AT&T*charge as* "U VERSE AT&T" was in July **** . *This is when we knew there was a problem. * ***On Tuesday, September **, *****we called AT&T customer service to make an effort to resolve the* problem. *We spoke with Jenny and she*told us that the charges were definitely for a U-VERSE account. Then she mentioned that we needed to update our payment method. * She said that the AMEX card that *AT&T had on file for this account had expired in August ****. *We explained that we did not want the service and had not been using the service in several years. We have not had an active *U-Verse account in at least two years. ***We have been charged $***.** from February **** to August **** and various amounts ranging from $*** ish to $***.** from August **** through January ****. **TOTALING MORE THAN $****.**. * Two years is a long time to continue charges with an expired account.***Our AMEX account had been breached so our account numbers were changed. *We asked her how AT&T can charge*services with an expired or breached credit card?**We expect to receive compensation for these charges.****Carl and Coleen Clower*C*****@***.com
GetHuman-coleencl did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-coleencl fixed the problem
We are waiting for GetHuman-coleencl to fix the problem and share the solution with the rest of us customers.
Please help with my AT&T issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.