Hello, I just recently signed up with att for internet services after discontinuing my...

GetHuman-steveavo's customer service issue with AT&T from December 2018

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Hello, I just recently signed up with att for internet services after discontinuing my comcast service. When I signed up the sales associate was very helpful and we determined to do self install. I received all the equipment and dis the self install only for it to not work. I talked to customer support who determined that a technician needs to come out and check my line. Check my internet line? **I now do not have internet service from now until Wednesday and I work ** percent of the time from home and can not access the internet on my computer. This is pretty poor service for just being introduced to your internet services. Was my sales associate wrong with his assumption of what service I could get at my address?? Or did att not send the required equipment?**This is a horrible inconvenience and could potentially cost me money by not having full access to internet. Very disappointed. And now I have to wait two days for a technician!
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AT&T

Customer service issue
Reported by GetHuman-steveavo
Dec 3rd, 2018 - a mon ago
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GetHuman-steveavo started working on this issue
Dec 3rd, 2018 5:39pm