AT&T Customer Service Issues

My primary email, [redacted], is able to send emails, but I am not receiving any since October 27th, [redacted]. This email is crucial for me to receive important medical and financial information. I encountered an issue while trying to seek help through GetHuman; I couldn't receive a code via text message since my phone is a landline. As a person with disabilities, it is vital that I access my financial and medical information promptly. I have been an AT&T customer for over 40 years, and my email concerns began with the transition to Yahoo for AT&T email services, which has only worsened over time. Despite spending numerous hours with support personnel, I have received inconsistent solutions and have faced disconnections from support, including yesterday. I urgently need my [redacted] email to function correctly and retrieve all missed emails since October 27th, [redacted].

Tonight, my son's car broke down on his way back from college. Despite having roadside assistance with ATT, he faced a long wait and confusion when trying to get help. After a frustrating experience on the phone, a tow truck was finally arranged after a two-hour delay. Surprisingly, the first company we found on Google was already on the way to assist my son. This incident has severely disappointed me in ATT's reliability, prompting me to seek out other mobile service providers. I demand a call today to discuss this mishandling. It's now 3:30 a.m., and I've been handling this since midnight, struggling to find contact information. I'm ready to switch services after this ordeal, as this was the final straw for me.

Subject: Billing Issue After Service Cancellation I recently switched to Consumer Cellular to save money, but despite canceling my AT&T service, I've been receiving bills from them. After a lengthy chat session with AT&T, I was informed that I was labeled as a "reseller," which is incorrect. The agent also mistakenly connected me with Consumer Cellular, causing confusion. I'm seeking assistance to close my AT&T account and receive a refund for the erroneously billed $[redacted].74. Dealing with AT&T's customer service has been frustrating, especially since I am trying to resolve a billing error. Thank you for your help. (K. H. and G. M.)

On 10/24, I spoke with Amelia to sign up for the cheapest TV plan along with the same phone and internet services. I chose Universe [redacted] for $66.99 but there was no mention of the $48.00 service charge. Back on Aug 21, I had a conversation with Yury to lower my payments, believing that all was sorted out to reduce my bill. I was informed that the difference in costs would be credited on the next bill. Due to being unemployed for a year, I aimed to maintain a more affordable service level. I was under the impression that I was dealing with someone from the customer loyalty department. I do not need many channels, mainly watch local channels and Hallmark. Currently, I am paying for basic Hallmark and missing out on Hallmark Movies and Mysteries - what I intended to pay for. I do not watch sports or specialty channels. Feeling disheartened as I am unsure about my bill's accuracy; my current bill totaling $[redacted].38 came as a shock. Could you please assist in reducing my bill? Your help would be greatly appreciated as I hope to continue using your services. A loyal customer for over 50 years, I am hopeful for a resolution. Thank you, Nancy Glover.

My husband and I bought Apple Watches today at the AT&T store in the Arrowhead Mall in Glendale, AZ. We tried to activate the cellular feature, but had issues with our username and ID. When we arrived around 12:30 pm, Cedenea was the only employee there. He was friendly and tried to assist us, but seemed unsure of what to do. Throughout our 90-minute stay, four other customers came in. Cedenea mentioned his absent manager, Warren, who eventually showed up and helped one customer while others left. Cedenea acknowledged that the manager often leaves for extended periods. The experience was frustrating as Cedenea seemed to blame everything except his own knowledge. Despite his efforts, the customer service was disappointing. - Susan L.

I recently switched to Direct TV to upgrade from my iPhone 5 to an iPhone 8 Plus. Disappointingly, I later discovered that the phone provided was refurbished. This phone has been causing multiple issues like dropped calls, muting, and failure to connect to my truck. Despite trying to reach out to the representative who set up my account and her supervisor without success, I did manage to speak with an AT&T customer service representative. They offered a replacement phone, but I was informed I would need to pay over $[redacted] for the transfer fee, which I couldn't afford due to previous expenses. At this point, I feel stuck with a malfunctioning phone and limited options. Any assistance would be greatly appreciated.

Beware of DirecTV technicians and quality managers who promise no-contract upgrades, as it may not be true. It has been challenging to reach customer support to address this issue, leaving customers feeling unheard. Despite being a loyal customer since [redacted] and receiving an offer for a free upgrade, confusion arose over the terms of the upgrade. Unfortunately, after facing hardships and having to cancel the service, an unexpected $[redacted] early termination fee appeared on the final bill. When attempting to resolve this discrepancy, the response received did not provide a satisfactory solution. This experience has left a sense of distrust and disappointment, especially after being assured that no new contract would be required. It is disheartening to encounter misleading practices and lack of transparency. Trust and honesty in business interactions are essential, and customers deserve clarity and fairness in all dealings.

I recently ordered a phone from AT&T, and the representative assured me that I could keep my current number. However, upon visiting the store, I was informed that this was not possible. The information given by the salesperson was misleading, and I am dissatisfied with the service. I wish to cancel my order, and the phone number in question is [redacted], which I was told was temporary. I was promised a $30 phone with no contract, only being required to keep it for 30 days. Unfortunately, the actual cost of the phone is nearly $[redacted], which is unacceptable. I intend to cancel all services with AT&T, including my home service.

I previously reached out to AT&T on their Facebook page a week ago and today regarding the ACCESS low-income internet service but received no response. I explained that I couldn't upload a photo of the required card, despite being able to complete the rest of the application. Unfortunately, due to being displaced from my home because of a summer fire, I don't have access to my printer. I do have the card photo on my iPad and laptop but can't revisit the application to try uploading it there again. I wish there was a way to submit the document through messaging on Facebook or another platform to avoid the need for a physical printout. The technical issues with the website prevented me from uploading the document during the initial application process, which was beyond my control. Although I have the printed application with me, it's of no use without an easy way to provide a copy of my required card.

On April 3, [redacted], I received a promotion for my current package at $73.98 per month along with free premium channels and a sports pack for 12 months. Despite having ongoing billing issues since April, most were resolved after lengthy phone calls on my end. However, the latest problem remains unresolved. My bill for this month came to $[redacted].98, and when I asked about it, I was informed that the promotion was no longer available. The promotion was supposed to be valid for 12 months until April [redacted]. This situation is extremely frustrating, especially seeing similar concerns from other customers. It's unacceptable to offer a 12-month promotion and not honor it. If this isn't rectified, I plan to escalate the matter. It's frustrating having to chase down incorrect bills each time, spending hours on the phone or in chat sessions. If you offer something, honor it; don't hope customers won't notice inaccurate bills and then claim the offer is expired. I have documented all my interactions with representatives through notes, screenshots, and recordings.

Dear Customer Service, I am writing to address ongoing issues with our internet service since its installation in November [redacted]. We have been experiencing slow speeds, frequent disconnections, and exposed overhead cables for over six months. These problems have escalated since June [redacted], despite multiple calls for assistance. In October [redacted], we were assured of receiving a credit for our advanced payment in November, but we have yet to see any resolution. This situation has been very frustrating as it requires significant time and effort to make calls and be available for appointments. We kindly request prompt confirmation of the credit amount for the service interruptions and the associated inconvenience. Additionally, we are inquiring about any promotions available for the upcoming year. Living in Germany, we rely on a reliable internet connection for our home office and phone communication needs. Your quick attention to this matter is greatly appreciated. Best regards, Dirk and Imi Giese [redacted] E 5th Street Fowler, IN [redacted]

Subject: AT&T Service Interruption and Credit Issues Dear Concerned Parties, Upon returning home, I discovered my AT&T service had been interrupted. Despite multiple attempts through chat and phone calls, my promised $35.00 restoral credit has not been applied to my account. Despite assurances from AT&T representatives, the credit has not materialized. Additionally, I have yet to receive the credit for the recent Texas outage. My frustration peaked when after being disconnected from a call, I was unable to reach the billing department due to its closing time. The lack of resolution has inconvenienced me, impacting my job and causing disappointment in AT&T's handling of the situation. Furthermore, the miscommunication regarding a call from AT&T wasted my time during work hours, adding to my dissatisfaction. I am seeking proper resolution and accountability for these issues. Thank you, [Initials] Sent from Yahoo Mail for iPhone

I have been trying to contact [redacted] several times to discuss my account based on letters from AT&T. However, every time I call, I receive a message stating that all agents are busy, and I am met with a long wait time and annoying music before being disconnected. This lack of customer service is unacceptable, especially with my contract ending soon. I am also puzzled by the discrepancy in my phone service and lease dates at my building. Despite being a customer for nine years, my DSL internet connection is subpar compared to the new fiber wiring available. My name is Pat Martell, and you can reach me at [redacted]. Your prompt attention to this matter would be greatly appreciated.

Order V500-OY-[redacted]9 I wanted to share my recent frustrating experience with AT&T. Attempting to upgrade my daughter's phone, I contacted AT&T on October 17. Despite being a long-time customer, I was given incorrect information by a representative named Jaz regarding adding a new line to reduce monthly payments for the upgrade. After facing difficulties at a store, we decided to return the phone and cancel the new line. Although Rayfield J. assisted with the return process, subsequent communication with representatives like Shanda M. and Sara D. led to confusion about charges for a line we never used. Despite my loyalty as a customer, I was disappointed by the lack of resolution and clarity throughout this ordeal. I hope that AT&T can reconsider the additional charges associated with the canceled line to ensure customer satisfaction.

On Sunday, I visited the store to transfer my Direct Tv and U-verse Internet services to my new address. I was informed that I needed to bring paperwork showing I had taken over the property, so I returned Monday during my lunch break with the required documents. After waiting, I was told that due to the previous tenants having active service with another provider, I needed a new dish for $[redacted], but as a loyal customer, they reduced the price to $[redacted]. However, I had to leave before completing the transfer due to time constraints. I made another trip after work yesterday but was informed that the transfer couldn't be processed for either service. I was advised to call back this morning. I eventually managed to sort everything during my lunch break by calling again. The four-hour long process and repeated visits have been extremely stressful. Despite being a prompt billpayer and satisfied with the service, the challenges of transferring were overwhelming, considering the already stressful task of moving. I hope there can be a more efficient process in the future. Thank you for understanding the frustration and inconvenience this has caused.

I placed an order for a Series 4 Apple Watch for my birthday. I requested to only pay $[redacted] towards it and was initially told it wasn't possible, shocking me when the confirmation email showed a different watch with a white band. Despite my efforts to correct the order with multiple representatives, it still shipped in error. I had to find a resolution by returning the incorrect watch to a store an hour away and reordering the one I wanted. To address this mistake and the inconvenience caused, I believe a $[redacted] credit on my phone bill is a suitable compensation. I urge you to look into the number of calls I made regarding this issue on record. I hope this matter can be rectified promptly. Thank you. - Hope H.

Hello, I placed an upgrade order on November 26, [redacted], without requesting same-day delivery. I specified 1-3 days for shipping. Although I was not home, "TempestT" from Enjoy.com attempted to deliver my new phone. Despite my prior message that someone else would be present, there was confusion as my 18-year-old son received the package. I am extremely frustrated by the lack of communication and service from Enjoy.com. I have contacted them and ATT without a satisfactory response. I request that ATT send my phone promptly using a reliable shipping carrier. I am disappointed in Enjoy.com's negligence, and I hope for a resolution soon. Thank you, Tom L. [redacted]

An AT&T representative visited my home and provided a quote to switch my cell phone from Verizon to AT&T, bundle it with my internet, and change my cable from Uverse to Direct TV. Lately, my bills have been higher than before, and the communication with the representative has stopped. Customer service has not been helpful as they offer something different from the original quote. I want to cancel my contract and return to Verizon and Uverse. I am not receiving the promised services and feel the bills exceed my budget. It is confusing to deal with different departments when everything should be bundled, leading to unexpected high bills.

I wanted to share my recent experience with a customer service agent. When I called, I clearly stated my intentions on behalf of someone present. I provided the correct account number for the transfer, [redacted]. Regrettably, the agent assumed I was referring to the number I called from instead. Despite my efforts to clarify, there was confusion when I provided my mother's account passcode. While I remained patient and polite, the agent was rude and insisted my name was on the account, which was impossible as it belonged to my mother. After repeating myself numerous times, he reluctantly apologized. I have experience in call centers and customer service, understanding the importance of clear communication. Despite this negative interaction, I acknowledge that most of AT&T's call-center staff are excellent. However, Mateo's conduct fell short, highlighting the need for further training. My loyalty to AT&T remains due to the generally positive experiences with your customer service representatives.

I signed up for an internet and wireless bundle. Today, I had my midterm exam scheduled for 8 a.m. I got disconnected while creating a diagram for the exam. After troubleshooting, I realized my services were disconnected. I canceled my wireless service with one carrier but kept the internet for my graduate studies. I contacted customer service for help, but they couldn't assist without a payment of $[redacted] due immediately. My funds from Veterans Affairs won't be available until midnight. I just needed a temporary solution until my funds cleared to complete my exam, but I faced a rigid response. This situation led me to fail my exam, impacting my education. I am now trying to arrange a retake with the University. I live on disability income, juggling my budget, and facing disconnection is causing undue stress. I hope to resolve this issue to avoid any further academic setbacks.