No phone No money and now you have no customer

GetHuman-jasonsbu's customer service issue with AT&T from June 2018

6 views | 649 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-jasonsbu to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-jasonsbu's own words
buy a phone ... Dear AT&T abuse**I am writing a reference to the five attempts * ** * man hours that I've spent trying to purchase a phone from the customer loyalty program and the **** I've been through. included is a copy of my credit card statement showing that I have paid the money for the phone. I have also included a recording of the last session with AT&T and the brutal suffering of having to do business with them. in a nutshell I went to Walmart purchase a prepaid Visa and uploaded almost $*** on it. I did call the customer loyalty department and begin to purchase eight iPhone * plus red *** gig phone. I gave them my credit card information and problem. I then called Walmart money card and they gave me approval code and assured me that the money was made available and approved by AT&T. now after * more phone calls and two more to Walmart money card AT&T has some form of record of the process but has everything except in order number. Walmart money card has the money ready and will not give it back to me unless nothing it happens and I can get it the **th of this month. I can't get AT&T to send me a refund so that we might try to process again because on the morning of this transaction there seem to be some problems with the payment processing Department. I have paid for a phone can't get my money back and don't even have a phone not to mention the hours I spent and the money I've lost for not having a properly working phone. at the very best I've been promised call backs updates and everything under the Sun never receiving one. will you please help me at least get my refund my number is *** *** **** and the code on the account is ******** **Thank you** **Jason S Davis
that they have my money held up with the credit card company while i am with out a phone
issue a cancellation bc i have not received a product
pay my bills
How GetHuman-jasonsbu fixed the problem

We are waiting for GetHuman-jasonsbu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jasonsbu fixes it.
This email address isn't valid


loyalty department purchase
Customer service issue
Reported by GetHuman-jasonsbu
Jun 6th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 649 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
IMEI number


GetHuman-jasonsbu started working on this issue
Jun 6th, 2018 8:50pm
GetHuman-jasonsbu indicated the issue is not fixed yet.
Jun 6th, 2018 10:49pm
GetHuman-jasonsbu indicated the issue is not fixed yet.
Jun 7th, 2018 9:52pm
GetHuman-jasonsbu indicated the issue is not fixed yet.
Jun 7th, 2018 9:55pm
GetHuman-jasonsbu confirmed the issue is fixed. Hooray!
Jun 10th, 2018 6:14pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers