AT&T Customer Service Issues

A technician came to address a TV issue. However, his attitude was poor when he saw a short cable near the set. He forcefully moved the desk, causing damage to the hardwood floor. He claimed the floor damage was due to the short cable and needed replacing. When asked to address another issue with the box rebooting frequently, he suggested a solution that did not work. I would like to speak with a representative about these issues without being charged $5. I refuse to pay for a problem that was not our fault. I am also interested in knowing the expiration date of our contract, which I believe is this month.

I recently encountered an issue regarding a defective phone that led me to seek help at an AT&T store. The staff confirmed that the phone was under warranty, and after contacting the warranty department, I was able to receive a replacement phone. However, upon receiving the old phone back, it was deemed damaged, which was surprising as I did not send it in that condition. It seems the damage might have occurred during shipping since the box was also reportedly damaged. Following recommendations, I completed a dispute form and sent it to Atlanta, Georgia. Despite being informed of the time-sensitive nature of the issue, I am still awaiting the credit for the phone and any response from the AT&T team.

Hello, my name is Kenneth Kleinman. On May 1st, my new iPhone X was delivered but unfortunately stolen from my front porch the same day. I reported the theft immediately but have not received the replacement phone or any follow-up within the promised 72 hours like I was told. Following a tip from a neighbor about a kid with my stolen phone, I involved the school, campus police, and the authorities to recover it. Despite recovering the phone, the process to resolve the issue with AT&T has been frustrating. I spent over 24 hours on the phone with AT&T, visited two AT&T stores, and faced challenges with two different police officers and the school. The experience has been emotionally taxing, and I have not felt appreciated as a loyal customer for 27 years. Despite being suggested to accept the recovered phone or claim insurance, I paid for a new iPhone X, not a stolen one with potential damages. The lack of acknowledgment or support from AT&T has led me to consider switching to a different provider.

I recently signed up for a bundled service and needed to change the setup date. Despite calling three times to make the changes, I was still charged $[redacted], with $[redacted] being for a service I no longer wish to have. After the poor customer service experience I received, being charged for a service I canceled is adding insult to injury. I am extremely upset about this situation and request that it be resolved promptly, with a full refund back to my account.

I am Leonard M., a retired AT&T employee who requested my pension option on March 1, [redacted]. I chose a partial lump sum and partial annuity that requires spousal consent. My wife, Linda M., has had permanent brain damage for 17 years, and I submitted legal guardianship documentation through my investment broker. For the past 2.5 months, I have been in touch with Fidelity Investments, specifically with Alex M., who informed me that AT&T legal is reviewing the guardianship. This prolonged delay is unacceptable, given that all necessary information has been provided. As the court-issued document states, I am the Plenary Guardian of my wife's estate due to her brain damage from surgery. I am seeking a prompt resolution from AT&T so I can receive my pension and move forward. Your assistance in expediting this review process would be greatly appreciated.

I would like to request the cancellation of services for Acct # [redacted] under the name Thomas Loveland. The individuals using the service are elderly and have found it challenging to operate the equipment that was installed. They were under the impression that there would be no charges for cancelling within 60 days if they were unable to use the system. Due to their age and health conditions, the complexity of the electronic system is causing them unnecessary stress. Kindly address this matter promptly. Thank you. Email: [redacted]

I have spoken to several supervisors regarding my account issues. One assured me a reimbursement for the extra $[redacted] I paid, yet the money hasn't been returned, and withdrawals from my account continue. Despite escalating the matter multiple times, it remains unresolved. A supervisor suggested contacting a Combined Supervisor, but I keep getting transferred numerous times when I call. My accounts are with Direct TV (account #[redacted]) and UVerse (account #[redacted]64). Initially, I was told services were combined with the $[redacted] covering the first month bill for both, but separate bills and overdraft fees persist, with promises to consolidate services and review phone call recordings unfulfilled. Now, despite assurance from a supervisor, I received a past due bill notification via email. I seek a resolution to this ongoing issue.

I need help with my AT&T account, which includes cell phone, home phone, internet, and DirecTV. During a call on 3/28/18, Joan and Perrann (sp?) made adjustments to my billing. Perrann promised $30 off DTV and $60 off cell service for 12 months starting in March [redacted]. I've noticed these discounts are not appearing on my bills after waiting for two cycles. Xavier assisted me today and applied $52 in discounts, not the $90 I was promised. I urge the company to honor what was committed and review the call on 3/28 for verification. I've spent hours on the phone resolving this issue, hoping for a prompt resolution from the company. The account is under my name and includes DTV, internet, home, and cell phones. Thank you for your attention to this matter.

I arranged a payment, but during the process, the representative mentioned a $10 streaming service which I could not add to my prepaid card with just the $[redacted] needed for the agreed payment. The representative suggested breaking the arrangement and paying $90 on 4/11, which I did. Despite being reassured by another agent on 4/14 that my service would not be terminated and my payment was due on 4/18, I discovered my service was cut off upon returning home. This is the fourth time my arrangement was not followed through. I am pursuing a resolution as I cannot afford such unprofessional conduct, especially during my master's studies. I have evidence of my conversation with a representative and need this matter rectified promptly. I aim for a solution rather than negative feedback. Kindly address this matter and restore my service. Thank you. - P. Wallace

I am writing to address my concern regarding the $30.00 "Upgrade fee" charged when I purchased a new iPhone 8. I believe this fee is unjustified as it seems like an additional cost on top of the already high-priced phone. The pricing of a premium device like the iPhone 8 should encompass all necessary charges without adding extra fees as it diminishes the value for customers like me. I did not make any changes to my account aside from switching phones, and since the services and plans remain the same, imposing an Upgrade fee seems unreasonable, especially when compared to my past experience of not being charged for upgrading to an iPhone X. I kindly request the reversal of this charge or a credit on my account. If resolving this matter requires further discussion, please contact me at your earliest convenience. I have been a loyal AT&T customer for over two decades, and I hope to continue our positive relationship without feeling disappointed.

I am writing to express my dissatisfaction regarding the $30.00 “Upgrade fee” for purchasing a new iPhone. I believe that when buying an expensive phone, all costs and profits should already be included in the price without additional arbitrary fees. I have not made any changes to my account, retaining the same service, data plan, and minutes-plan. Therefore, I find it unjust to be charged an Upgrade fee simply for changing phones, especially considering I did not incur this fee when upgrading to my iPhone X. Kindly refund or credit the charge on my account [redacted] to rectify this issue. If necessary, please contact me directly as I hope to avoid disappointment and maintain my loyalty as a customer of ATT for over 20 years.

In the past, I had a lot of issues with AT&T that required me to visit their corporate office and it took about two months to resolve unauthorized changes to my account. My internet promotion is expiring on May 26, and I was assured by AT&T that my internet, although not the fastest, would remain at a lower rate. Now, they are increasing it to $47 a month, which I find unfair given my past experiences. I used to pay $32 until they removed the faster internet speed they had promised during the previous problems. Even after speaking with them, the situation did not improve. Switching to another provider seems challenging, and I fear facing more problems. I have been a loyal AT&T customer for over 20 years, maintaining a good credit history by paying my bills on time. The only solution AT&T proposed was bundling wireless and internet services, which would only save me five dollars. The last time they made changes like this without my consent, it led to numerous issues.

After investing more than 2 hours on calls with customer service and your reward center, I hope to address my issue here. I subscribed to DirecTV on April 16th after receiving a promotional flyer promising $[redacted] in reward cards upon signup. Despite being assured of receiving a $[redacted] and a $[redacted] card, upon following up after 30 days, I was informed I qualified for only $[redacted]. After the frustrating back-and-forth with both customer service and the reward center, I was reassured the missing $[redacted] card would be processed, but it hasn't been received yet. I firmly believe that AT&T and DirecTV should honor the offer advertised in the flyer regardless of any perceived loopholes. Please assist in resolving this matter promptly.

I have encountered numerous challenges with my recent AT&T services setup in Toledo, Ohio, leading to significant frustration. Despite the pleasant assistance from technician Andrea, who efficiently set up my equipment, the overall experience has been disappointing. From the initial 45-minute phone call for the installation appointment, during which I updated my address due to incorrect paperwork, to the subsequent address confusion on the actual installation day, the process has been far from smooth. Following Andrea's visit, my internet suddenly stopped working, signaling a need for technical assistance. Despite reaching out to Andrea directly, I was instructed to contact the customer service number provided. After an additional 30-minute call and troubleshooting, it was determined that a technician visit was necessary. However, the earliest appointment available was two days later, causing a significant inconvenience considering my reliance on home internet for work as a home health professional. The delay in resolving the issue due to AT&T's oversight in updating my address has been frustrating, with the only bright spot being Andrea's helpful demeanor. A quicker resolution to restore my internet access would be greatly appreciated. Thank you, Erica E.

I have not received a paper bill yet. Please do not charge late fees if the bill has never been received. Where can I obtain a physical copy of the bill? Past Due Amount: $40.00 Total Amount Due: $40.00 Account Number: [redacted]79 Date: [redacted]-05-21 Dear Wilma, We appreciate your continued patronage. This serves as a reminder that your payment is now due. If you have settled the bill or arranged for payment, there's no need to contact us. To review your balance or make/schedule a payment today, choose from the following options: - myAT&T app - Online at att.com/pay - Call [redacted]. Payments made through an AT&T representative might incur a $5.00 convenience fee. Thank you for selecting AT&T. Online Services: Enhance efficiency with myAT&T. Explore myAT&T. Need assistance? Reach out to AT&T Support, available 24/7. Connect with us on Facebook, Twitter, or the AT&T Community Forums. AT&T Online Resources: - AT&T Community - Auto Pay - Paperless Billing - AT&T Device Tutorial - Moving Soon? Visit att.com/move to remain connected with AT&T. Opt to update your email address, avoid fraudulent emails, or get in touch with us. Kindly refrain from responding to this automated message as all replies are deleted. For queries about this message, utilize the provided contact details. ©[redacted] AT&T Intellectual Property. Reserved trademarks include AT&T, the AT&T logo, and additional AT&T marks. Other marks belong to their respective owners. Privacy Policy Legal Policy Center CPAY_U016EH

I have been a loyal Sprint customer for over a decade and recently switched to AT&T for better rates. After signing up two weeks ago and paying $[redacted] to start the service, I encountered issues. Despite emailing about the promised services, I received blank responses. Talking to different representatives gave me inconsistent information. Additionally, a representative called my husband for our Sprint account PIN instead of me, causing further delays. We are still waiting for the phones we paid for two weeks ago. Today, after being on hold for almost an hour, the call disconnected without a resolution. This experience has been frustrating, especially compared to my previous seamless dealings with Sprint.

I sought only information about TV services, clearly stating I did not want to order anything during the conversation. Despite this, I received an "Order Confirmation #" for TV and Internet shortly after, at a higher price than offered. I promptly called to cancel and spoke with Khadigah, providing Cancellation No. [redacted]. Additionally, I emailed AT&T about the situation. My landlord is aware and will not permit installation services. I plan to contact the FTC regarding AT&T's deceptive practices, which unfairly target individuals, particularly seniors. I appreciate your understanding of my frustration and believe this should not occur to anyone. Thank you.

I bought an iPhone 7 through my AT&T service. The issue was not with the phone but with the service itself. I experienced frequent disconnections and static while working from home, even during calls with AT&T regarding the problem. Despite numerous complaints, the problem persisted. Eventually, I switched to Verizon for a more reliable service. Now, AT&T is requesting payment for the remaining balance on the phone, which I purchased under the assumption that it would work properly. It feels unjust and unfair for AT&T to expect me to fulfill my end of the agreement when they failed to provide the service I paid for.

Hello, I would like to address some concerns we have encountered with the AT&T services we recently signed up for, coupled with our DirecTV and AT&T internet subscription. Regrettably, our android devices are consistently experiencing poor internet connections in certain areas of Jurupa Valley, and we have not yet received the sim card for our tablet. Furthermore, the channel selection on DirecTV is below what we had with Spectrum, despite paying the same amount. We are also disappointed about not receiving the $[redacted] Visa card promised in the promotion. These issues have left us dissatisfied, and we are contemplating canceling our subscription. Please advise on how these matters can be rectified. Regards, Aisha P. [redacted] Camino Real #[redacted] Jurupa Valley, CA, [redacted]

A year ago, I signed up for internet-only service with the understanding that the monthly charge would be $40.00 and not a promotional rate. I made sure this was noted in my file during the initial conversation. Despite this, I faced issues with the installation appointments, but after a manager intervened, it was resolved and noted in my file. Today, I discovered my bill increased because I was unknowingly placed on a promotional rate. Multiple representatives apologized for the error, but I am seeking confirmation that my bill can remain at the originally agreed-upon price. I appreciate a prompt response to address this matter. Thank you for your assistance.