When I switched from Uverse to phone, internet, and Directv a little over a years ago...
GetHuman-rhollis's customer service issue with AT&T from June 2018
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-rhollis to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-rhollis may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-rhollis's own words
When I switched from Uverse to phone, internet, and Directv a little over a years ago, the girl asked what channels I wanted. I told her that I wanted all the channels that I already had, "No problem." I was assured that the bill would be $**.** per month, I still have the brochure at home. The bill has never been that amount.*I have called and chatted to the point of nausea. Additionally, I am tired of the tv going out when there is rain within the continental United States.*I now find it amazing that you ask how you can email me when I have been told that AT&T does not email, and I have been told repeatedly that someone from the "back office" will call me back the same day. That never happens. As far as I am concerned, AT&T owes me a huge refund for all of the overcharges or free service to the end of my contract. Check your records.*Calling accomplishes nothing. Chatting accomplishes nothing. *This is all associated with (***) ***-****
GetHuman-rhollis did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-rhollis fixed the problem
We are waiting for GetHuman-rhollis to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.