When I switched from Uverse to phone, internet, and Directv a little over a years ago...

GetHuman-rhollis's customer service issue with AT&T from June 2018

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The issue and preferred resolution, in GetHuman-rhollis's own words:
When I switched from Uverse to phone, internet, and Directv a little over a years ago, the girl asked what channels I wanted. I told her that I wanted all the channels that I already had, "No problem." I was ***ured that the bill would be $**.** per month, I still have the brochure at home. The bill has never been that amount.*I have called and chatted to the point of nausea. Additionally, I am tired of the tv going out when there is rain within the continental United States.*I now find it amazing that you ask how you can email me when I have been told that AT&T does not email, and I have been told repeatedly that someone from the "back office" will call me back the same day. That never happens. As far as I am concerned, AT&T owes me a huge refund for all of the overcharges or free service to the end of my contract. Check your records.*Calling accomplishes nothing. Chatting accomplishes nothing. *This is all ***ociated with (***) ***-****
I trust that AT&T will make this right and come up with a resolution that is fair.
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AT&T

Customer service issue
Reported by GetHuman-rhollis
Jun 5th, 2018 - 2 mons ago
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GetHuman-rhollis started working on this issue
Jun 5th 7:51pm
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Jun 5th 7:52pm