WestJet Help Pages

WestJet Customer FAQ, Forum, and Online Help Desk

WestJet Help @ westjet.com
Customer Help
Average time to fix: (10 hours)
Busiest time: 10:45am
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Recent WestJet help topics searched

Looking to book flights using both credit bank & points. Website does not allow this.
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One of my flights was canceled. The alternative they suggest is unacceptable.
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Apply bereavement pricing on currently scheduled flight: GAAFXV
Cancel flight booking
I have been waiting on your Canadian line for over * hours and have still not got hold...
Change flight to Toronto.
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Want to know where I get a Covid test before and after flying cat Westjet Calgary airpo...
If we fly from calgary to Vancouver, * of us. Three adults and * children, what ID we n...
We want to get the WestJet "Annual world elite companion voucher" - but have read somew...
Need to change a flight that westjet rebooked for me
answer the phone and offer options, poor service

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WestJet Online Help at westjet.com - Info & Stats

Help desk addresshttp://www.westjet.com/guest/en/contact/index.shtml
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time10
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating83%
Quality of help rating88%
Votes for online help71
When this was last updatedWed Jun 16 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-937-8538

WestJet Help Pages: What to Know

This is the WestJet help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for WestJet's best customer help page or faq or forum, this is the best entry point according to 8,640 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-937-8538) which we show above. Sometimes when you dig through the various help topics and volumes on westjet.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from WestJet agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting WestJet: General Information

WestJet has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with WestJet using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-937-8538 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like WestJet.

Do WestJet and GetHuman work together?

GetHuman has no relationship with WestJet and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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